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Ruined Rug and No Responsibility!!

I recently picked up a rug that was purchased three months ago and it is utterly and completely ruined. The stitching is coming apart on the edges and the inside material looks as if it has been heat damaged. It is clear that the manufacturer's instructions for care were not followed. As a matter of fact, the sticker had melted off due to whatever process they used to "clean" it. I have been going back and forth with them for a week now and they absolutely refuse to accept responsibility for the damaged rug. They never explained to me nor had me sign any liability waiver and still refuse to replace it. They told me that they aren't responsible because there was dog urine on it. There has never been dog urine on the rug and I told them this at which point they countered with they statement that they aren't responsible because it's an old rug. It was less than three months old when I took tit to the for what I thought would be a routine cleaning. I am now stuck with a ruined and useless rug that costs nearly $200 to replace.
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ID
#686898 Review #686898 is a subjective opinion of poster.
Location
Bryan, Texas
Reason of review
Damaged or defective
Loss
$211
Preferred solution
Full refund

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