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Do NoT order from Fabricondemand

Fabric On Demand - Do NoT order from Fabricondemand
Same thing i went thru. I will never i mean never order from them. There very rude and I own a business. I place my order on May 15,2017 so i was waiting on my fabric. I email them and asks when will my fabric shipped. I get a email back saying in will ship on the 6 of june and i will receive a tracking number when it shipped. No tracking info was provide on 6 of june so i called the company. I get a story our machine broke and we was waiting on a piece to fixes it and i should have tracking information for yu later on that night so i said ok. I still havent receive any email so i waited until 4 days later and i called them i was told my order was shipped but the tracking information that was provide only showed that a shipping label was made back and may 2017. The lady in the phone started hollaing sayin it shipped yu should receive when the mailman want to bring it to yu. Lol! Yu own a business and i paid my money and yu made cause i would like to know where my order is. Lol! I still never receive a refund or my material. I own a company and I woulf have been there number 1 customer but the attitude and the lies is not worth my time. Order at your own risk. But i wouldnt waste my time !!!!!!
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#1059497 Review #1059497 is a subjective opinion of poster.
Fabric On Demand Shipping Service
Reason of review
Order processing issue

Fabric On Demand - Customer Care Review from Jamaica Plain, Massachusetts

i had a complicated project to do for my father's 80th bday which involved two parts. They are not responsive- they never return phone calls and emailed are not returned In a timely fashion.. The first one was late and I paid a rush fee.. The 2nd one.. It took them a week to get me a price quote.. I said I needed it August 9th.. I wanted to Discuss on phone.. Didn't return phone calls.. Said they would meet my deadline which was pushed back to August 17th (this is a quilt that is being made and needs to be finished by September 11th).: they sent a proof without it being approved! They said they would redo and assured me in August 15th I would arrive on August 17th.. It is August 19th and jist being sent! I am so angry and I got an email that said "sorry".. I am so so upset..
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That's a mighty specific complaint.


Did you get your fabric or not?

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#903995 Review #903995 is a subjective opinion of poster.
Jamaica Plain, Massachusetts
Fabric On Demand Customer Care


Fabric On Demand Terms of Service
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Fabric On Demand FAQ
The User's Designs on Fabric. Once Website have received The Client's approval on the email proof, will start the clock on Company's 10 day guarantee. Any changes or modifications requested by the customer after the initial approval is received will result in Fabric On Demand's' restarting the 10 day clock. Orders approved after 6pm on M-F PDT shall start the 10 business day clock on the following business day. Orders with design uploads through wetransfer or other cloud hosted storage do not qualify. Thanks for The Customer's confidence, and for The User's business. All of Fabric On Demand's' fabrics are supplied from American textile mills. use reactive dyes for Company's fabric printing. The reactive inks contain binders that allow the inks to bind to a wide variety of textiles with great results. The inks produce colorfast results that will not fade or run when washed.
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Fabric On Demand is a store offering made to order fabric designs. Linen, cotton, or silk, Fabric On Demand has plenty of materials to choose from to suit the needs of a particular customer. Fabric On Demand offers personal touch of its consultants before the pattern goes to production. Creating the color palette customers wish for, pure color is Fabric On Demand’s guarantee. Fabric On Demand handles any order within a 10 day period promising quick and efficient print of customers’ patterns that still look the same with time without fading.

Fabric On Demand reviews and complaints

Fabric On Demand is ranked 919 out of 3299 in E-commerce category

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