Sally L Lmr

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Verified Reviewer

Loved our new covers

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We ordered from Fab Outdoor Fabrics five years ago and the covers are still as good as new. We're just about to order some more for our new home. Can't recommend enough.
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Emmaleigh Xhj

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Verified Buyer
| map-marker Sydney, New South Wales

Terrible experience, don't purchase from Fab Outdoors!

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Fab Outdoor Fabrics - Terrible experience, don't purchase from Fab Outdoors!
We experienced the worst customer service ever and ended up out of pocket from their mistake. We ordered fabric from Anita to be sent directly to our upholsterer and they sent the wrong fabric. Despite admitting their mistake, they refused the return and we ended up with the wrong fabric. Horrible to deal with, we are now out of pocket and back to square one. NEVER purchase from this company. The previous review here was correct.
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Loss:
$500

Preferred solution: Not to have others ripped off like we were

1 comment
Saw Vgh

The customer, Zoe Dent, was unreasonable and obviously expected to keep the covers and receive a full refund for the fabric. The covers had clearly been used - they had leaf litter and dirt all over them - so we couldn't resell them. We refunded the fabric to below cost and she kept the covers.

Anonymous
map-marker Melbourne, Victoria

*** and ignorant at Fab Outdoor Fabrics

Anita Vasey and the people at Fab Outdoor Fabrics Australia are hopeless. Not only do they want to charge more for a fabric that doesn't even come in one length, they can't even ready a simple email properly. This has resulted in fabric that I needed being refunded even though I still wanted it, as clearly stated in my ema to them. The *** saleswoman Anita has absolutely no idea about customers, service or business at all. They did not listen to me at all, hence I was very outraged. And to top it off they won't take any orders from me in future. They have since been appalling in their behaviour and I would suggest that nobody ever use them. Ever!
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Loss:
$650
2 comments
Guest

.....Still waiting to be taken down

Guest

This is anonymous again, this statement isn't true and is being taken down.

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