Jeffery B Zey

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Verified Reviewer
| map-marker Bengaluru, Karnataka

No service no follow up

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Fab Dock - No service no follow up
Fab Dock - No service no follow up - Image 2
Updated by user Oct 03, 2023

There has been no response from the company to fix my Fab Dock. That has been the problem from the beginning they don’t have anybody to service the product.

Original review Sep 02, 2023
The product does not perform the way the owner of the company says it does theres nobody that can service this product once its installed and you need service. Nobody is here to help you in America. Dean, the owner of the company never responds back to you. He is all BS.
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Loss:
$10000
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: do not waste your money

1 comment
Imanol Dcb

Hi Jeff Bonifacio. As per usual, it isn't great to hear from you again.

All I ever receive from you is poorly written, misspelled foul-mouthed texts. But let me just summarise the last two times that I came to visit you, for those readers wondering what all the fuss is about. The first time I drove 12 hours out of my way and spent a few hours cleaning a couple of electrical connectors and giving your FAB Dock a quick clean for you. Both of these things you could have done yourself as part of a normal maintenance program.

I didn't charge you one cent. The second time was a twenty hour round trip and half a day to give your FAB Dock a full service and electrical update. And all I charged you was for the parts, at a discounted rate. You have never paid this account.

I did all this against a backdrop of veiled blackmail that if I didn’t, you were going to write bad reviews all over social media. Yet, here we are. Through no-ones fault but your own, you have now damaged your FAB Dock. You couldn’t wait five minutes and check it was all the way down before you lowered your outboard, placed it in reverse and backed out?

You have owned it for many years. I don’t know what to say. And your strategy to entice me to travel all the way to your place again to fix the damage that you have caused to your FAB Dock is to send me a tirade of text messages so full of profanity that it took me three or four reads to decipher what you were actually trying to say. Our company philosophy is to not deal with people who don't treat our staff with respect and certainly not with people who don't pay their last bill.

So as much as we try our best to always attain excellent reviews, I will not continue to bow to blackmail and will gladly live with your poor reviews in the knowledge that I will never have to deal with you ever again. Like many businesses, I wish that there was a review system for customers so that I could warn other companies that might be enticed to deal with you. You are such a ‘’difficult’’ customer to deal with that it is impossible for me to send any of my US based service personnel to your house. It is difficult enough to find and train good people and I don’t want to risk losing them because of a bad customer experience.

So thanks for the hundreds of text messages today, they have been mildly amusing and it is just a shame that I couldn't share your words of wisdom with all our readers as they wouldn't pass online censorship rules. If you had only spent a fraction of the time it took you to send all those texts and social media reviews and actually Googled “inflatable boat repairs” you would have found a list of companies in Delaware, and one of the best in the whole country just north of where you live, who could all have fixed your damage quite easily. This situation would be like me running my Ford Ranger into a tree here in Australia and giving Ford a bad review because they wouldn’t send a technician from Detroit to fix my car. I mean, if you really want to see me that badly, I will fly half way around the world for two days there and two days back, to spend an hour repairing your damage, but as you didn’t pay your last bill for a few hundred dollars, I don’t like my chances of getting nearly 10k out of you to cover the airfares.

You are obviously a deeply troubled person and should seek professional counselling.

You appear to have lots of energy and passion for negative things in your life so if you could find a way to turn that into positive energy you could really turn your life around and have a positive effect on those around you. Anyway, I hope that you find whatever you are looking for in life and I am definitely looking forward to never having to drive to Dagsboro ever again.

Jeffery B Zey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dagsboro, Delaware

This product sucks can never get the owner of the company whose name is Dean never responds. Absolutely worst product I have ever bought in my entire lifetime would never ever waste a dollar on this c

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Fab Dock - This product sucks can never get the owner of the company whose name is Dean never...
Fab Dock - This product sucks can never get the owner of the company whose name is Dean... - Image 2
Fab Dock - This product sucks can never get the owner of the company whose name is Dean... - Image 3
Fab Dock - This product sucks can never get the owner of the company whose name is Dean... - Image 4
I spent a lot of money on this product and this product sucks. Its the worst product I have ever bought in my entire lifetime never been more frustrated then with this guy who owns this company he never returned your phone call he could care less. Dont buy this product.
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User's recommendation: Save your money

Anonymous
map-marker Caulfield South, Victoria

Owner

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Just to put it simple great concept, poor quality product good luck if you get anymore than 4 years before perishing. See a lot of second hand fabdocks on the market look for the perishing (all are the same) Scrupulous owners trying to get rid of their fabdocks back up from the company is atrocious. The go through so many employees who are sick of the lies they are forced to tell customers but it all comes out eventually. Pay the extra and get something decent that will last.
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User's recommendation: Definitely do not purchase (you are wasting your money)

1 comment
Guest

Yep mine blew *** tried to call the company but no response, save your money

Anonymous
map-marker Mount Arlington, New Jersey

Damaged Product and Customer Service

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I found this company on Youtube as I was in the market for a product where I could dry dock my new boat. The community I live in does not permit traditional boat lifts. So after much searching, we thought we found our solution with Fab Dock. I believe the idea behind fab dock is good. A drive into inflatable dry-docking system that would pump the water away from the boat all while sitting in the water. What a concept! My problem began not long after it was installed, which was early May 2021, however, soon found out that the dock was too big for my boat and had consequently incurred damage. This happened in late May 2021. They had told me that the dock was too big, though I had given them the make and model of my boat. Well, After countless calls with my sales/installer Jeremy and the Owner himself, Dean Howard. I thought things would be okay. All I got was lip service and lame excuses. I am here to let the world know that they left me high and not so dry. I hate having to write a review much less a complaint about someone or their product, however, need to share with would-be buyers to be careful. Be very careful! Their service sucks, virtually non-existent! They are not based here in the US which would make it very difficult to sue. At a price of $13,000 they get a 2-thumbs down! If there was a star rating less than 1 They'd get it! I paid $13,000 for a floating swimming pool and
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User's recommendation: Look at other options and work US based companies

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