Fab Dock

Hi Jeff Bonifacio. As per usual, it isn't great to hear from you again.

All I ever receive from you is poorly written, misspelled foul-mouthed texts. But let me just summarise the last two times that I came to visit you, for those readers wondering what all the fuss is about. The first time I drove 12 hours out of my way and spent a few hours cleaning a couple of electrical connectors and giving your FAB Dock a quick clean for you. Both of these things you could have done yourself as part of a normal maintenance program.

I didn't charge you one cent. The second time was a twenty hour round trip and half a day to give your FAB Dock a full service and electrical update. And all I charged you was for the parts, at a discounted rate. You have never paid this account.

I did all this against a backdrop of veiled blackmail that if I didn’t, you were going to write bad reviews all over social media. Yet, here we are. Through no-ones fault but your own, you have now damaged your FAB Dock. You couldn’t wait five minutes and check it was all the way down before you lowered your outboard, placed it in reverse and backed out?

You have owned it for many years. I don’t know what to say. And your strategy to entice me to travel all the way to your place again to fix the damage that you have caused to your FAB Dock is to send me a tirade of text messages so full of profanity that it took me three or four reads to decipher what you were actually trying to say. Our company philosophy is to not deal with people who don't treat our staff with respect and certainly not with people who don't pay their last bill.

So as much as we try our best to always attain excellent reviews, I will not continue to bow to blackmail and will gladly live with your poor reviews in the knowledge that I will never have to deal with you ever again. Like many businesses, I wish that there was a review system for customers so that I could warn other companies that might be enticed to deal with you. You are such a ‘’difficult’’ customer to deal with that it is impossible for me to send any of my US based service personnel to your house. It is difficult enough to find and train good people and I don’t want to risk losing them because of a bad customer experience.

So thanks for the hundreds of text messages today, they have been mildly amusing and it is just a shame that I couldn't share your words of wisdom with all our readers as they wouldn't pass online censorship rules. If you had only spent a fraction of the time it took you to send all those texts and social media reviews and actually Googled “inflatable boat repairs” you would have found a list of companies in Delaware, and one of the best in the whole country just north of where you live, who could all have fixed your damage quite easily. This situation would be like me running my Ford Ranger into a tree here in Australia and giving Ford a bad review because they wouldn’t send a technician from Detroit to fix my car. I mean, if you really want to see me that badly, I will fly half way around the world for two days there and two days back, to spend an hour repairing your damage, but as you didn’t pay your last bill for a few hundred dollars, I don’t like my chances of getting nearly 10k out of you to cover the airfares.

You are obviously a deeply troubled person and should seek professional counselling.

You appear to have lots of energy and passion for negative things in your life so if you could find a way to turn that into positive energy you could really turn your life around and have a positive effect on those around you. Anyway, I hope that you find whatever you are looking for in life and I am definitely looking forward to never having to drive to Dagsboro ever again.