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Had a great experience with ezlugwrench.com and don't deserve so bad a review

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Had a great experience with ezlugwrench.com and don't deserve so bad a review
Had a great experience with ezlugwrench.com. I had one of their torque multipliers and used it weekly. The tool failed after 18 months of regular use. I contacted the company and they sent me a new tool within a week. Honestly, I used the crap out of this tool. It is not designed for the abuse I put it through and they replaced it. I bought an extra just to have one in each of my trucks. I think any commercial truck driver should have one of these tools in case they need to change their tire and no one available to help them. Plus, it has saved by a ton on wrecker charges. A+
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Pros:
  • Great product
Cons:
  • Made in china

Preferred solution: nothing

User's recommendation: I would recommend this company to all semi-truck drivers

Reghan Tav

EZLugWrench, Ez LugWrench, www.ezlugwrench.com review Robbins Brickyard PVC Holdings LLC BAD PRODUCTS, EVEN worse customer service!

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On 7/28/2017 we purchased a tool 1:18 car/light truck - stainless steel multiplier from a company called EZ LugWrench from www.ezlugwrench.com as well as a 1:64 Hybrid Adjustable - Blue Multiplier. They shipped late, three weeks late but we received the item eventually. We used it when we received it. It was defective and broke. We called an employee at Ez LugWrench and talked with a guy named Jeff on August 9th, 2017. We also stated the case for our other product arrived damaged. He stated that the 1:18 multipliers weren't working very well for their customers and that we could get a refund of our money. Just send pictures. He stated that the lifetime warranty would apply for the 1:18 tool if we wanted it replaced and the case for the 1:64 wrench and we could send pictures of the defective items. The case for the 1:64 torque multiplier came crushed. We immediately sent the photos. He said that it qualified for the warranty. Weeks went by. On Aug 24th, 2017, we sent another email to Jeff stating that we haven't heard anything. Jeff replied that same day and stated their shipment was late. On Oct 19th, we again contacted Ez Lug Wrench to see where our refund was. We noticed that Jeff told us to send the unit back to them. We sent another follow-up email stating that they would do a refund without sending the unit back costing us more to send it back than what we paid for it. We never heard back. On Oct 19th, we received an email after complaining about the delayed responses. They said that Jeff is no longer with the company and that they needed the product back, walking back what Jeff had told us about the bad product in the first place. If we shipped this heave product back, it would cost as much as the product! Jeff agreed and said he would refund us. On Nov 11th, they finally emailed us stating that they would only ship out a new multiplier and didn't need the other one in return. We requested a refund as discussed with their employee and a new case for the other tool. They refused to honor it and delayed it so far out with empty promises that we couldn't call our credit card company to ask for our money back. Refund our $49.00 and send a new case for the 1:64 Multiplier as promised by Jeff. Jeff stated the 1:18 multipliers were not a good product. If you need the old tool back, send us a shipping label for that item to return because shipping the item back didn't have to be done according to Jeff, just the pictures of the broken part.
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Loss:
$49
Cons:
  • Scams
  • Lies
  • Products
Reason of review:
Warranty issue

Preferred solution: Full refund

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