Anonymous
map-marker Toronto, Ontario

Scam, yes, scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought some make-up products from Sample Beauty (& Beauty Bay). I received several email from EzClear from the 31st May that asks me for a fee of $16, but the total of my products is only $30. The email has all my personal info SB have confirmed in their email that EzClear is indeed the agent of their courrier, and they asked me to pay the fees. However, I have called Post Canada 2 times, EzClear has nothing to do with them. They haven't heard of it, there is absolutely no handling/admin/custom fee, none. The item is already with Post Canada and cannot be handled by another individual or company. Post Canada said my package will soon arrive in the following days. THEY ARE SCAMMERS. DO NOT believe SB or EzClear.
View full review
1 comment
Guest

You saved my buns! thank you so much!

I just got an email from them as well!

really convincing and legit looking! but also fishy because usually canada post tells you direct if you owe duties on packages.

Anonymous
map-marker Scottsdale, Arizona

20$ charge for a 22$ clothing item.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered from Missguided. A clothing item worth 22$. Got charged 19.45$ for duties, fees, and taxes with EZclear. Last time I use a store who uses this company to clear customs.
View full review
Anonymous
map-marker Edmonton, Alberta

Self clearing experience

all the staff I was in contact with were quick to reply and helpful. I have to say that my experience was lovely and I ended up self clearing. Ezclear did get the customs and duties calculated incorrectly as when I self cleared, CSBD only charged half that amount.
View full review
Graeme M Ncv
map-marker Etobicoke, Toronto, Ontario

Scam artists pretending to be a business

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They made a false declaration to inflate the value and justify excessive "admin fees"
View full review
Loss:
$10
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Anonymous

Fraudulent Company

Received an email in my junk folder from EZ Clear stating I had to pay my duties (understandable). However, being that it was in my junk I knew something fishy was going on. Did some research and saw many many people had similar issues with EZ Clear over charging and holding packages "hostage" until they paid. Requested through an email that they send the paperwork so I can go to the CBSA office and self clear. Finally the paperwork arrives and I head to the CBSA office... only to be told by the officer that I have the WRONG paperwork. EZ Clear sent me 4 documents - 2 were associated with a Mr. Chiu in Toronto and his package, 1 corresponded to someone else's package in British Columbia, and lastly the last document pertained to my package. CBSA couldn't clear my package without the right information. I left there extremely annoyed and sent an email immediately for someone to send the right paper work. I also immediately went online at trustpilot.com and wrote my HONEST review of the experience I had with EZ Clear. There was similar negative reviews about them online. The next day I receive 2 phone calls from them demanding to know why I called them frauds (uh.. because they are!). They also reported my review and all the other negative reviews in order to get them taken down. Now when they are googled only positive things come up about them which is a bunch of cr*p! I continued emailing them for the proper paperwork and was passed off to another employee who proceeded to get mad at me (like a child) in an email all because I wrote an honest review of them. Finally had my order from Missguided cancelled and returned to them and didn't pay a single thing.
View full review
1 comment
Guest

Your order was from Misguided too? This is the ONLY time I've ever been hit with this fee for a 22$ item (additional 19.45$ in custom fees and duties) This is bonkers.

I order from the us all the time online.

Especially since the 150$ increase. Thanks for your post!!

Anonymous

SCAMMERS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
First received an email from them which arrived to my junk mail rather than my direct inbox because that is exactly what it is - JUNK! Email stated I owed roughly $40 in duties (or so that’s what they “calculated”). Did my research and had everything set up with the to self clear my package. When they sent the documents to me suddenly the duties calculated now were only $19... funny how that changed. And to see the nerve of the company to reply to reviews online saying that they don’t calculate it but it is the government who calculates it. Liars. How come they charged me $40 and the government paperwork only charged me $19? Oh ya that’s because they are scammers!
View full review
Anonymous

DO NOT PAY EZ CLEAR, SELF CLEAR YOUR OWN PACKAGE.

What a bunch of scammers. This is a courier service that several international companies use to import goods into Canada. I had the misfortune of dealing with them after ordering 4 dresses from UK based company MissGuided. Customs fees are not a new concept for me, I often order internationally and have ALWAYS paid my charges at the time of delivery or the post office. I received an email from EzClear stating they have my package. First of all, their emails are completely misleading you into thinking you HAVE to pay THEM, when really your fees are owed to the CBSA (Canadian Border Services Agency). They were charging me $39.08 for import fees, custom fees and a brokerage fee, plus tax. My order from Missguided was $69.48. Naturally, I thought these fees were outrageous and decided to call EZClear to complain. I spoke to Maricel Mendoza, and said I would not pay them. She informed me that I could "self clear" my package in person at the CBSA Office. Out of principle, I did just that and now am VERY happy I did. The actual fees owed to the CBSA were a measly $8.33. Let that sink in. This company preys on people who are unable to complain, people who desperately want their package or are ignorant to what custom fees should look like. I shutter at the thought of how many have handed their hard earned money to this leech of a company. I extensively complained to MissGuided about them and hope they will stop using EzClear. Why companies choose to use this courier, I don't know. Maybe they are cheaper than other courier services but this comes at a cost to their valuable customers
View full review
Reason of review:
Problems with payment
3 comments
Guest

Hey, I also ordered from Missguided. I see you did your post Nov 2017.

it's now Jan 2019 and missguided still uses them.

I just paid $34 to receive one item today. It really sucked

Guest

To self clear, Maricel told us: https://payment.ezclear.ca/selfclear.php

Guest

What were the steps to pay your own fees?

View more comments (2)
Anonymous

EZ Fraud

Firstly I’d like to direct everyone’s attentions to the reviews below for detailed instruction on how to clear your own package without paying the absurd brokerage fees. Also, email the international store’s customer service representative! Because this EZclear scam/company is fairly new, the companies are not yet aware that their packages are being intercepted and essentially held hostage for exorbitant fees. I reached out to the company that I purchased items for and after showing them these reviews among others they indicated that they will be looking for other couriers. The best way to express your dissatisfaction is not only to write reviews but also to contact the Store directly and warn them what is going on. Now the review itself: because this company is relatively new, the major clothing/item distributers in the UK are not aware of what is going on. Packages that previously were delivered directly are now being intercepted and held hostages for gross fees. My goods cost roughly 40 dollars and there were $22 worth of brokerage costs associated with getting it released. Because I work regular hours I could not go to the Border Services office myself and had to pay the ransom (luckily the distributer refunded me the cost – see instruction above) Once this was paid EZCLEAR messed up again and sent the package over land instead of over air (which was promised) making a simple delivery take over a month in grand total. What a disgusting predatory service which offers zero instruction in the original email as to how to reach out to border services. Borderline incompetent. I will be placing a complaint with the Better Business Bureau of Ontario and I advise you to do the same.
View full review
Reason of review:
Pricing issue
4 comments
Estrellita Ymj

The absurd rate your are referring to ranges between $8.50 - $14.99. That is at most 1 hour of minimum wage.

If you feel that that is an "absurd" amount of money take a look at what the other couriers charge for this service. UPS wanted $109 for import charges on a $300 door opener I ordered, $67.17 was the brokerage fee. While I would not self clear to save $10 I did for the $67. If you have the time to gather the paperwork, get over to border services, park, wait in line and then pay go for it!

Most people who shop on line do so to save time and avoid running around.Online retailers ship to dozens and dozens of countries. Every country has very intricate import & tax laws. It is virtually impossible for an online retailer to incorporate the ever changing rules and regs for every country into their pricing. Online retailers have three options: 1.

They can either figure out a way to calculate duty and tax rates for every country they ship to. 2. They can not to ship to certain countries. 3.

They can make the purchaser/shopper responsible for their own import charges.Online retailers actually hire companies such as Ezclear to manage duty and tax transaction in the destination country so that online retailers can focus on what they do best, sell product.

They want to sell as much as they can to anyone world wide.Experienced online shoppers know to read the fine print when it comes to duty and tax implications and also return and refund implications.Although it is not clear, the poster may also be complaining about the amount of duty and tax levied on the online order. If the poster has an issue with the duty, that complaint should go to the Federal government since the Customs Tariff legislated federally; and if the issue is with the tax rate then the complaint should be directed to the Provincial government.The posters commentsw about incepting and hostage taking is the absurd/comical part of this review.

Guest
reply icon Replying to comment of Estrellita Ymj

They wanted $50 for a $60 item from me. So yeah, pretty ridiculous.

Guest
reply icon Replying to comment of Guest-1513196

Hi Jesse, The max we charge is $8.50 to $14.50, if your charges were $50 then that is duty & tax which has nothing to do with us. Anything over that amount is entirely provincial sales tax and duty. Please call us or email us for a copy of the import details from the customs broker for clarification

Guest
reply icon Replying to comment of Estrellita Ymj

They charged me 21$ for a 24$ item , say whatever you want to say you can never justify it .

View more comments (3)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article