Albert M Cgc

Customer service is no good

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This company is hit and miss they hardly answer there phone and quality of top is not good Use Kee auto top for all your convertible top needs
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Cons:
  • Are not reliable

Preferred solution: Apology

User's recommendation: Use Kee auto tops

1 comment
Guest

- the warranty is very bad = Ashley

michael b Aus

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Verified Reviewer
| map-marker Iva, South Carolina

Doesn’t honor original warranty before new effective warranty

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Ez On Auto Tops - Doesn’t honor original warranty before new effective warranty
Ez On Auto Tops - Doesn’t honor original warranty before new effective warranty - Image 2
Original review Sep 01, 2023
Had mustang top replaced in 2019 and top has defective on seam above rear glass and coming undone now in 2023. Originally had 6 year warranty with new top. Effective as of April 2020, warranty was changed to 3 year. I was denied the covered warranty even though was done prior to change. This company doesnt stand behind their product and everyone should stay clear of EzOn Auto Tops!
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Loss:
$1665
Cons:
  • Warranty
  • Customer service
  • Quality

Preferred solution: Full refund

User's recommendation: NEVER BUY FROM THIS COMPANY!

1 comment
Guest

- warranty IS very bad... There is a person Ashley... Dont do anything for helping the customers....

Anonymous
map-marker Grand Rapids, Michigan

My top doesn't fit right

The top that was sold to the installer I believe is the wrong one for my 93 Oldsmobile Cutlass Supreme. It does not cover the frame on the sides so I get a shower in the car wash.
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User's recommendation: Makeez on

Dennis E Stone

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Verified Reviewer
| map-marker Dayton, Ohio

Ahley , I haven't received the call tag yet, sorry to bother you, i know you are very busy

Ashley, Sorry to bother you , but i havenet received the call tag back for the mustang tan top, Thank you Dennis Lucky Auto SEat Cover
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Bil G

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Verified Reviewer

Poor quality, high price

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This is a perfect example of a manufacturer making something much cheaper to make extra money. I compared this top, side by side with a competitor and the ez on was crap in every aspect. I was sent a top that dame in the wrong color and I needed another overnight for impending sale. The ez-on was in stick, but what I got was junk. They should leave the business if this is the best they got. Every Sean and edge was fraying, the materials are cheap and the finished product isnt worth the effort. Gaah makes a quality top, go there.
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Pros:
  • In stock
Cons:
  • Qyality

Preferred solution: Let the company propose a solution

User's recommendation: Avoid thus company

richard z Jzp

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Verified Reviewer

Buy from another manufacturer

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The top I ordered did not fit, EZon tech aggreed with me. They sent me a replacement top, over two weeks later, I am a trim shop, the car was sitting in a work bay for the whole time. Replacement top did not fit. I called and emailed tech department multiple times. Never received a call back. I had to buy a top from another company. Big money loss.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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