EZ Movers

Please take this warning very seriously for it is based on actual events. EZ Movers is a scam company. They charged way more then quoted, charges $500 more to get out of their storage onto another company’s truck and charge $600 for the storage that they promised would be free. Overall horrible nightmare and I warn anybody that’s doing their homework right now to never use this company, you will be sorry that you did, as I am now. Not only are things broken, but things are missing. No hardware for beds, dressers etc that were taken apart, no cords for electrical products that were wrapped and no regard for belongings. Customer service was a nightmare and when I went there to complain in person, absolutely nobody that is in charge happened to be anywhere to be found. I waited for 4 hours and not a siting. This is no way to treat customers and no way to do business. I was threatened with a lawsuit if I posted a negative review, well good luck with that because I’m warning everyone that I can with the hopes that they take their business elsewhere before getting ripped-off by EZ Movers.

There were several issues during my move that made for a very bad experience: 1.Gabriel- one of the men delivering my things to my new apartment sexually harassed me by doing the following: asking me for my phone number, asking me to be the star of his Youtube channel, asking me what my favorite food was and then telling me he could cook a “mean grilled chicken” for me, asking me if we could talk, repeatedly asking me to text him so that he could save my number, calling me pet name like “sweetie” and getting visibly angry when I spoke to the other delivery men. 2.Multiple things were broken including several dishes when my things were delivered to my new apartment and my desk. See attached photo. 3.Multiple boxes were completely soaked. See attached photo. 4.During the move from my old apartment I paid and signed all the paperwork and left my mother at the apartment while the men finished up. She texted me minutes after I left and said the men were using their shirts to wipe their foreheads and exposing their bodies to her. 5.When Juan showed up at my new apartment he told me that since my apartment was 150 feet from the elevator he had to charge me an additional $375. He told me that we could keep that between us if I gave him $200 in cash. Notwithstanding the obvious issue, I don’t believe the $375 was a proper charge. He used no measuring tool to determine that the elevator was 150ft away. Additionally, when I moved out of my old apartment, it was a third floor walk up and I was not charged this $375 fee. 6.Several of my items were not reassembled when the deliverers came to my new apartment, specifically: parts of my living room TV stand were lost during the move so my TV could not be assembled, my desk was too damaged during the move to be reassembled, my sofa bed could not be fully reassembled because the movers did not have the proper tools. 7.During the delivery to my new apartment, I and a woman for my apartment complex maintenance team was asked to help move things into my apartment. I had to lift boxes more than 20 pounds, move large items, hold doors open, pull large and heavy items on a dolly and assist with the coordination of the doors. The movers had no door stoppers or any items that movers typically have. 8.I feel like I was severely overcharged. My original estimate was $1677.24 and somehow throughout the process I was charged nearly $1000.00 additional. The first issue is that when Greg took my order he never told me that any additional items – more than what I told him- would be an additional charge, he made it seem as if I was just telling him the basics in order for him to give me an estimate. Second, I was never told that I needed TV boxes, mattress covers and the like or I would be charged. This should have been made very clear to be. Additionally, I told Greg that my new apartment had freight elevators and that I was on the 6th floor, he never told me that I would be subject to an additional $375 fee if the apartment was more than 150ft from the elevator. 9.When Juan had me sign all of the closing paperwork he filled out the survey for me and made me sign it. I did not fill out the survey, he filled it out for himself and acted as if I had to sign in order for him to leave. 10.None of the men who did delivery to my new apartment had any pertinent tools, like pocket knives to cut tape and boxes. I had to provide a pocket knife to them. With all of that said, I feel this company engaged in unfair and unprofessional business practices. My initial assent to this contract did not include being sexually harassed, assisting with the move, providing tools to the moving men etc. Being sexually harassed as a single woman in an apartment with three men is extremely alarming. I did not know whether I would be assaulted and feared for my health and safety. It goes without saying that I am deeply disappointed in all that has occurred. I truly hope that other customers aren’t subjected to the disturbing experience that I have had.