Susan R Nsz
map-marker New Albany, Ohio

EyewearUS.com

"VERY BAD CUSTOMER SERVICE!!! DO NOT TRUST THESE PEOPLE AND THEY WERE VERY RUDE. I ordered sunglasses and they processed my order. Then I got a call the next afternoon saying they needed to charge me more as the price was wrong. I was NOT happy as they had confirmed my order and worse yet they were very unprofessional and RUDE. DO NOT USE THEM IS MY ADVISE! A REAL BAIT AND SWITCH AND THEN TO BE RUDE AND NOT HONOR THE PRICE THAT WAS ON THE WEBSITE AND ON THE ORDER I MADE JUST YESTERDAY. very disappointed in this company and I advise you to stay away from them"
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Loss:
$234
1 comment
Guest

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Belinda S Sre
map-marker Las Vegas, Nevada

Do not order from Eyewearus

Placed an order then got an email from them that the item I purchased had contained a small crack on the frame and was not comfortable sending the item. They asked if I would prefer a different color and I picked a different color and told me it will take 7 days for them to get it after 10 days followed up with email since you CANNOT get somebody to chat with you on live chat online and got a response that the particular style i wanted is discontinued. I know there's already something fishy going on with this company read the reviews on this website I immediately contacted my credit card company and requested a charge back since I never got the item. Please do not order from this company the glasses they have on their website doesn't exist on their stock this is a big scam eyeglass company!!!!
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Loss:
$435
bladerunner
map-marker Hong Kong, Hong Kong

Avoid EyeWearUs

DO NOT WASTE YOUR TIME WITH THIS COMPANY After placing the order and confirming my credit card details with there security department as requested the order was declined. The money was refunded to my card but I was now USD$11.00 down in exchange rate transactions. When I raised this issue with EyeWearUs they said they were now happy to supply the glasses as they no longer had an issue with my credit card. But I was $11.00 out of pocket without as much as an appology. I exchanged several more emails with the company and the final response I got was "Go away" "Have you read our testimonials and reviews?? Customer Service at its Finest Tony Russo"
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1 comment
Guest

I have already read on another website that these are the games you play with people. You offer popular models that people want.

all of a sudden it's not in stock and you want us to choose something else. This is called bait and switch. When you offer a product on sale, allow the order only to find out that " they are cracked and you can't locate another pair". The funniest thing is I just read a site called ripp off report where a lady claims the exact same thing happened to her.

She ordered a pair and mysteriously her pair to was cracked and guess what they couldn't locate another pair because they are also discontinued. She too said how disrespectful and rude your company is. That's why you keep opening new names on the Internet.

You should be reported to authorities so you are brought to light. Stay very far away from them. They are also under the name of eyewear order

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