EyeWearUs
EyeWearUs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EyeWearUs has a 1.5 star rating from 2 reviews; consumers are mostly dissatisfied with orders, shipping, and product condition.
Positive Feedback
Few positive details appear; most mentions focus on product assortment and confirmed shipments when fulfilled.
Negative Feedback / Risk Areas
- Frequent complaints about slow shipping, damaged or scratched lenses, and missing cases as seen in EyeWearUs reviews.
- Poor customer service interactions and rude responses reported under EyeWearUs customer complaints.
- Refunds and billing disputes led to chargebacks and partial refunds in several reports.
Key Takeaways for Future Customers
- Expect potential delays and inspect deliveries immediately; document damage before contacting support.
- Be cautious about refunds and keep payment records if you need to dispute billing.
- Verify return policy and confirm case/accessories for high-price items before ordering.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EyeWearUs has a 1.5 star rating from 2 reviews; consumers are mostly dissatisfied with orders, shipping, and product condition.
Positive Feedback
Few positive details appear; most mentions focus on product assortment and confirmed shipments when fulfilled.
Negative Feedback / Risk Areas
- Frequent complaints about slow shipping, damaged or scratched lenses, and missing cases as seen in EyeWearUs reviews.
- Poor customer service interactions and rude responses reported under EyeWearUs customer complaints.
- Refunds and billing disputes led to chargebacks and partial refunds in several reports.
Key Takeaways for Future Customers
- Expect potential delays and inspect deliveries immediately; document damage before contacting support.
- Be cautious about refunds and keep payment records if you need to dispute billing.
- Verify return policy and confirm case/accessories for high-price items before ordering.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murrieta, California
Save yourself the headache, don't order from EyeWearUs or Eyeglasses Depot!!
I ordered sunglasses from Eyeglasses Depot on August 4. I hadn't received a shipping confirmation, so I emailed for an update.
They responded that they have thousands of styles, colors, and frames, and that they would basically send them when they are able. Their website clearly says: Merchandise orders could take up to 72 business hours to ship. My order was shipped on August 13. The sunglasses arrived with uneven arms, but more importantly, scratches on both lenses.
I immediately messaged for a refund and to send the item back. At this point, I completely question the authenticity since the sunglasses clearly did not undergo 'a thorough inspection' as their website says. I was told I could return it, but lose 20%. They also offered to replace the lenses, but I had to pay to ship them back.
We did a lot of back and forth, but ultimately, I did a credit card dispute and was given a 'temporary credit' while the bank did its investigation. Eyeglasses Depot immediately messaged me to say that they 'decided' to refund 50% of the sales price and for me to tell the bank the issue is resolved because they don't want to deal with them. I did not respond. Two weeks later, I got the following email (I have purposely copy and pasted): Because you disputed my charge despite the fact that I posted a refund and they took all my money and you did not return my merchandise...
I have recharged your card in full and applied the $30 dispute fee your bank charged me. Be aware that EyeWearUS and Eyeglasses Depot are somehow related.
They are shady, disorganized, and downright nasty. Don't do business with either!
- And untrustworthy
- Unorgranized
- Lack of customer service
Preferred solution: Absolutely nothing.
User's recommendation: Don't do business with EyeWearUS or Eyeglasses Depot!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with delivery of product and missing case
I bought a pair of Tiffany frames, and they were sent to me in brown paper wrapping, with no proper case or even lens cloth. For the money I spent, it was very disappointing to receive my glasses in this manner.
- It 3 weeks to arrive
Preferred solution: i would like my Tiffany eye glass case with the lens cloth
User's recommendation: make sure you ask if the proper case is included especially for name brand products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY BAD CUSTOMER SERVICE! DO NOT BUY!
Do not shop with the company. Customer service is horrible and I hate the frames. Money wasted.
I ordered a pair of frames from the site; unbeknownst to me, the seller had to order them from someone else. When I contacted the number listed on the website for customer service, I was redirected to an email. Then, when the email was answered, the same person responded with hostility and stated, 'This is my personal number. Why would you have your personal number/information listed on the website if you don't want to be contacted?' The person was such a jerk and was very rude. I'd waited well over two weeks with no communication other than the initial text that my order was received. The person then proceeded to go back and forth with me about how he had to order the frames from a supplier and how Rx frames take longer than usual.
A month later, I received my frames, and I kindly let the person know that I was unhappy with them and asked how we could fix this. I received a confirmation email with gradient lenses, and I was sent very dark lenses. The person then proceeded to speak to me as if I was stupid and tried to blame me for his *** up! Then he stated he would replace them, but it would be an extra cost.
Never have I ever dealt with someone so unprofessional, and I am spending my hard-earned money. I do not want or like the frames, and $340 is wasted. I do not recommend!
- You will not get what you are expecting
- Poor customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY! FRAUD!
Canyon Country, California
Scam artist
This company says they price match and then when you try they laugh in your face and are rude. I would never buy from this company they have terrible reviews.
Do not trust this company there is a reason they have multiple Bbb complaints among other complaints online. Youre better off buying from another company who puts their customers first.
EyewearUS.com
"VERY BAD CUSTOMER SERVICE!!! DO NOT TRUST THESE PEOPLE AND THEY WERE VERY RUDE.
I ordered sunglasses and they processed my order. Then I got a call the next afternoon saying they needed to charge me more as the price was wrong. I was NOT happy as they had confirmed my order and worse yet they were very unprofessional and RUDE. DO NOT USE THEM IS MY ADVISE!
A REAL BAIT AND SWITCH AND THEN TO BE RUDE AND NOT HONOR THE PRICE THAT WAS ON THE WEBSITE AND ON THE ORDER I MADE JUST YESTERDAY. very disappointed in this company and I advise you to stay away from them"
Do not order from Eyewearus
Placed an order then got an email from them that the item I purchased had contained a small crack on the frame and was not comfortable sending the item. They asked if I would prefer a different color and I picked a different color and told me it will take 7 days for them to get it after 10 days followed up with email since you CANNOT get somebody to chat with you on live chat online and got a response that the particular style i wanted is discontinued.
I know there's already something fishy going on with this company read the reviews on this website I immediately contacted my credit card company and requested a charge back since I never got the item. Please do not order from this company the glasses they have on their website doesn't exist on their stock this is a big scam eyeglass company!!!!
Avoid EyeWearUs
DO NOT WASTE YOUR TIME WITH THIS COMPANY
After placing the order and confirming my credit card details with there security department as requested the order was declined.
The money was refunded to my card but I was now USD$11.00 down in exchange rate transactions. When I raised this issue with EyeWearUs they said they were now happy to supply the glasses as they no longer had an issue with my credit card. But I was $11.00 out of pocket without as much as an appology.
I exchanged several more emails with the company and the final response I got was
"Go away"
"Have you read our testimonials and reviews??
Customer Service at its Finest
Tony Russo"
I have already read on another website that these are the games you play with people. You offer popular models that people want.
all of a sudden it's not in stock and you want us to choose something else. This is called bait and switch. When you offer a product on sale, allow the order only to find out that " they are cracked and you can't locate another pair". The funniest thing is I just read a site called ripp off report where a lady claims the exact same thing happened to her.
She ordered a pair and mysteriously her pair to was cracked and guess what they couldn't locate another pair because they are also discontinued. She too said how disrespectful and rude your company is. That's why you keep opening new names on the Internet.
You should be reported to authorities so you are brought to light. Stay very far away from them. They are also under the name of eyewear order
Companies Similar to EyeWearUs
Eyewearorders
“SVAM Worst Customer Service . I placed an order and after 3 months the order finally delivred and the...“
EyeglassesDepot
“What a HORRIBLE business. I sent 2 pairs of Ray Ban sunglasses to be repaired with minor issues-hinge...“
Opticsfast
“Ive placed a order on there website they never send me my order and never wanted to refund me total scam...“
Costa Sunglasses
“The nose piece at the bottom has torn and needs to be replaced. These glasses are only a little over a...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Fake Oakley sunglasses start with sculptural physics and our unique three-point fit. Peer through replica Oakley sunglasses and see the vast array of performance treatments and lens tints that take the elements out of play.
And rest assured: industry-best protection from the sun or flying objects. Get a clear view with High Definition Optics® in replica Oakley sunglasses — wherever the world takes you.
Fake Oakleys has extended its leadership position as the world’s leading sports eyewear brand into apparel, footwear and accessories collections. We sell fake Oakley sunglasses have already 8 years.