Incompetent, Rude and Unprofessional Staff
I ended up getting a pair of glasses after dealing with the owner of the company over and over again. It took over a month to get a pair of glasses that I cannot even see out of...obviously the measurements were not submitted correctly by the office staff and I have a useless pair of glasses sitting in my drawer. The owner contacted my husband after seeing my complaint online and promised the sun and the moon to make it better....only to threaten us a week later with legal action if I did not remove the negative comments online!!! I was waiting on his promise to make it all right and accept responsibility for the office staff.
I have never had a worse experience with glasses!!! I took the prescription and ordered from an online site and within 10 days I have the best pair of glasses WITH NO INSURANCE for $42!!! I love them but the pair I got with insurance for $143 from this vendor sit in the drawer..in case of emergency use only.
Please please spare yourself the turmoil and never go near this company. The owner even claimed that the office manager has 23 years of experience in the field....he should be ashamed to admit that to a client that was treated so badly.
Toxic company, toxic customer service and the poorest quality product I have ever gotten. RUN DON'T WALK away from this company and never ever look back.
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