Eyeland Optical

Stopped to to have this done. Have always had a woman who took my glasses and said lets see what we can do. Today I had a man who looked at my glasses as though they were foreign objects. Well I don't know I could put on new pads. Don't tell me just fix them. He seemed uninterested. I bought them at Eyeland and I had a problem at the beginning and I need new glasses so I thought maybe I can still get new ones there. I am now considering my options as they do not have an interest in fixing them. They are wonderful glasses without much problems. So I still have them digging in my nose so I will have to find another Eyeland to fix this annoying and hurtful problem.. I was disappointed.

User's recommendation: be careful great glasses. poor services .In the beginning they put my sunglass lenses in my new frame and new glasses were put in old frame. They had to fix that.

The people who work here are known to be rude. Several years ago I called ahead to schedule an appointment and asked what I needed to bring as far as insurance information. I brought exactly what they asked for and then they acted annoyed at having to look something up on the computer. Then I had to ask to get my cards and other information returned to me, as they were misplaced. I got an exam and then the guy behind the counter, I can't remember his name, showed me what options were available as far as frames and lenses. He kept trying to push all the highest priced things on me, even though he knew my insurance barely covered the lenses and exam. I wasn't buying a car, but he acted like your typical salesmen. I don't know if they work for commission, but I wanted quality care, not somebody trying to make a sale. My ex - wife used to work here and my daughter sometimes came into this office. She said the same guy is pretty much rude to everyone. I didn't appreciate the treatment I received so I went somewhere else to get frames.

A woman at Potssvile, PA Eyeland, Lisa Marie, was rude but mostly just arrogant. She ignored us when we asked her to please call our insurance regarding a "Prior approval form" because it wasn't "her job". Our insurance told us they needed them to call, not us. I told her this but her demeanor was cold. Told me we needed to get the form to her. No compassion at all. My husband drives for a living and two months short of when the insurance would pay for a vision test, he found he could no longer see. All she had to do was care about our situation, fill the necessary form, and get him an appointment. It's sad how she can disassociate herself from just doing her job and that to help people has become a hassle to her. Sad. Maybe she needs to re evaluate and care.

They had a little huddle off to the side then said I didn't pay for extra coverage when I know I did because of how I am with glasses. Just happened today 7/25/18. They refused to replace broken frames