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New Reviewer

Poor service

I ordered two pairs of frames with lens. One pair clear and one pair tinted. The clear pair was fine, the tinted pair prescription is wrong. This company has a "Customer service" number, but when I called it (several times over a month) a recording states the number is down. I have sent 4 e-mails and a copy of the invoice showing their error to these people without any response. They take your money and give a *** product and srvice.

User's recommendation: Stay away.

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ID
#2686035 Review #2686035 is a subjective opinion of poster.
Cons
  • Poor product no service
Loss
$164
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Liars & Thieves

Eyeglasses Com - Liars & Thieves
I sent in frames (rimless) for lens replacement. I never heard from them and after several tries, I was told the frames were broken and they tried to get me to buy new frames from them. The frames were in perfect condition when they were sent. This company claims they were broken. and claims they look over every frame before working on them. The frames came back with both temples removed and one lens out. This is despicable and they should be shut down. They lied to BBB and I can assure you that NOBODY would have sent in frames in the condition that they were returned to me in. I have a very small face and they destroyed a $250 pair of frames beyond belief! I have had the lens replaced once before with another company online and they came back in perfect condition!

User's recommendation: Stay away!!!!

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ID
#1833294 Review #1833294 is a subjective opinion of poster.
Service
Eyeglasses Com Eyeglass Lenses Replacement
Cons
  • Liars and thieves
Loss
$250
Preferred solution
replace entire unit

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