Horrible company

Terrible company. They can't seem to manage to install frames such that they're actually straight. I gave them three chances, and all three pairs were blatantly crooked (as in, you could tell before you even put them on). No quality control whatsoever. Then they refused to refund the order and acted like I was hallucinating. As if shipping glasses back and forth every which way to Sunday was doing me any good. The owner (Randy) is a clown without a trace of customer service skills. Shop elsewhere!
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ID
#778262 Review #778262 is a subjective opinion of poster.
Location
Reston, Virginia
Reason of review
Poor customer service

Who is to blame

Notice that the only people who complain are those *** enough to have made the purchase even though they knew the price. These people should be pissed at themselves for their own stupidity.Imagine blaming salespeople for doing their job, SELLING! Of course you paid too much. every body does. it's called retail. Every one of us goes to work every day for the same reason. To take someone else's money, that they spent too much of for the very product. Or service we offer. No, I am not in this Industry & hope I never am. Wah,Wah, Wah!
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1 comment
#1371990

you are a moroon.

ID
#300382 Review #300382 is a subjective opinion of poster.
Location
Glendale, Arizona
New Reviewer

EyeglassesDirect.com

The worst experience I have ever had. I was lied to, over charged for shipping and had to send one pair back twice. Have lost any confidence as to what they tell me and what they do. I have been dealing with these people from Dec 17, 2007 and still haven't received my total order. There web site states a 48 hour turnaround...yea right. These people are so screwed up on communication, customer service and quality of the product. Please be very aware about ordering eyeglasses from eyeglassesdirect.com in Brooklyn, NY. Your eyes count more than dealing with these people.
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3 comments
#203961

Got my glasses a little late but love them. Got the $19.95 frames and they are as sturdy as anything I have gotten from the dealers around here -- just a lot less expensive.

#118661

This site should not have been included in the list when I Googled "fast cheap eyeglasses." There is nothing fast about them. It's been 10 days and they haven't even shipped yet.

When I talked to the 3 days ago they said they were running a little behind. Now it is Friday 2/26 (not any holiday that I know of)and their phone says to call back during regular business hours (M-F 9am-6pm est).

It's 11 am est! Oh yea, and I can't leave a message because "this mail box is full."

#68149

I think you mean EyeglassDirect.com. Eyeglassesdirect.com is a parked domain owned by FramesDirect.com.

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ID
#112549 Review #112549 is a subjective opinion of poster.
Location
Paradise Valley, Arizona
Loss
$140

About

Eyeglass Direct Delivery Policy
To read more: https://www.eyeglassdirect.com/shipping.html
Eyeglass Direct Warranty
To read more: https://www.eyeglassdirect.com/Warranty.html
Eyeglass Direct Terms of Service
To read more: https://www.eyeglassdirect.com/terms-conditions.html
Eyeglass Direct Privacy Policy
To read more: https://www.eyeglassdirect.com/Privacy.html
Summary


Eyeglass Direct is a company specializing in prescription of eyeglasses, lenses, rimless eyeglasses, prescription sunglasses, bifocal and progressive eyeglasses. The company offers quality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Eyeglass Direct has been on the market for 20 years. The company is based at
4909 Ave N
Brooklyn, NY 11234.
Customer service is available at 1-866-LENS-790 (1-866-536-7790) or 1-718-444-1092 (local number).
Company's hours of operation are:
Monday - Friday
9:00am - 6:00pm EST
Saturday
10:00am - 5:00pm EST.
Local shipping (via USPS) of the order takes from 2 to 6 business days thus the cost ranges from $4.95 to $16.95. International delivery (via UPS) takes 1-7 days and price is determined by destination.

Eyeglass Direct reviews and complaints

Eyeglass Direct is ranked 79 out of 659 in Medical Supplies and Equipment category

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