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I have bought a lot of glasses from EBD because I love their designs but the adhesive that glued the lenses to frames is really weak. I had a really embarassed moment on campus because as I was walking on campus the len on my right side came off from the frame on its...
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Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS. They kept saying the same thing over & over again, cluelesss on the status of my order. Rude of me even to ask about the glasses as well. Stay away, plenty of...
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1.2
I didn't like
  • Not getting what i paid for and need
#959880
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I honestly love EBD. I now own 6 pairs of glasses and 1 pair of sunglasses from them (all with my own money) and I get compliments every time I wear them. I have had NO problems with them- returns were easy when I did not like how the glasses looked, they immediately...
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Anonymous

Jess I am so glad you commented on the easy peasy exchanges. I've surged on a few during their BOGO sales, then gotten them and said OH *** TO THE NO! They were great glasses, they...

4.7
I liked
  • Whole experience
  • Shipping speed
  • Quality and prices - the whole transaction was well done
I didn't like
  • Shipping cost
#943140
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Short Review for January 13, 2017, Other

#990277
5.0
Will be calling tomorrow Please replace them with the the order in my shopping cart.
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Short Review for January 13, 2017, Pc_bad_quality

#990275
Will be sending bk palto alto Do not like them MN Lenses r to thick.
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Delivery Service Review

#972712
2.2
They lied to me several times. Got emails telling me the status of my order but when I called they said my order was shipped to wrong address. Still waiting on glasses order 10/24, it's now 12/13!.
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Eyebuydirect Shipping Service Review

#905836
3.6
Their shipping is terrible. They don't send tracking #'s either. Live chat is your best bet for help, but still won't send you a link. The company called me on unknown. Unknown? I won't be ordering from them again. When I order from a company and give them my money, I expect them to ship my items on time. They're shipping from texas, not China. This company is not convenient what so ever.
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Very nice and helpful. However, one pair developed a problem where screw came out again and again. I was tightening every other day,but then it fell out and was lost. I wrote for a screw, and they couldn't provide one. They offered to replace frame, but then demanded a...
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Beware they claim free shipping... But it takes forever because of the cheap way they ship them, and you can't get anywhere because customer service is int the Philipines and they frankly don't care about your problems, and no information on corporate offices nor will...
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Eyebuydirect - Glasses broke
As i was sitting at my table, i went to take my glasses off to shower and as i proceeded to take them off the left side just snapped off. I use these glasses to do every day tasks and need these to see what i am doing. My order number is 11331799. It was the left side...
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Anonymous

Anonymous The same exact thing happened to me. The left side of my glasses snapped, due to the plastic piece that holds the screw snapping. I noticed the arm was made crooked as well, w...

Anonymous

Anonymous Hey that sounds familiar. Almost like the two pairs that I have that both left sides holding my lenses snapped off for no reason in less the three months. Anyways I'm never bu...

CS support doesn't even seem to know their own product...when it will be in stock and what is actually available. I can't imagine the company can stay in business. This kind of service somehow always catches up with companies. Such a joke. Really bad. Really bad....
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Anonymous

Dotti the worst cs ever!!!!

1.2
I didn't like
  • Very dissapointed
#924594
Reply to reviews
I have had nothing less than a VERY positive experience! I VERY rarely order anything on line!! My kids tease me about being "computer illiterate", which buy the way, they are correct☺!!! The EyeBuyDirect web site is very user friendly, the costomer service is...
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I bought 3 pairs of sunglasses from Eye Buy Direct. I have had them for a couple of months and they were fine. Then All THREE of them got some sort of swirly lines all over the lenses. I thought they were just dirty because they were blurry. They are not wearable. EBD...
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Contact Eyebuydirect

Headquarters Address:
EyeBuyDirect
5300 Ontario Mills Pkwy, Unit 400
Ontario, California 91764
Phone:
(301) 760-7870
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Companies similar to Eyebuydirect

I am completely happy with the glasses that I have ordered. I needed a larger frame on one occasion. My last pair are prescription polarized sunglasses for boating and I am so impressed with the lenses and frame that I ordered a second pair today. I think I have...
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