New Reviewer

Run (don't walk!) away from these people

Update by user Jan 22, 2020

The correct company is "California Eye Specialists" (not "Eye Care Specialists")

Original review posted by user Jan 22, 2020
After almost a year of endless phone calls and promises to correct a fraudulent invoice, I still have no resolution from this place. They decided to use a completely false code to submit to my insurance company, indicating that I had booked an appointment for a special medical problem. This is a complete fabrication, as I ONLY asked for a ROUTINE appointment. This scam is costing me $200, because the insurance would have covered the routine exam completely. But now they are refusing to do so, because they say that the coding claims I made the appointment for a specific condition, which is 100% false. The company refuses to correct this, even after promises from numerous people to get it handled. This is an unethical place, in my opinion, and something fishy is definitely not right here. Extremely frustrating, time consuming and infuriating to have to deal with this for almost a year! Completely unnecessary and dishonest!
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ID
#1769419 Review #1769419 is a subjective opinion of poster.
Service
Eye Care Specialists Medical Care
Cons
  • Extremely poor billing practices
Reason of review
Poor customer service
Loss
$193
Preferred solution
Price reduction

Eye care specialists, Stay away from this corrupt eyeglass factory.

I waited over an hour to spend less than 5 minutes with the doctor. Must keep going back for more follow ups so they continually bill my insurance. Thought I was being examined by an Ophthalmologist but was not! Technicians in white coats and scrubs pretending to be doctors. Most of the Optometrists previously worked at Walmart and Pearle Vision. If I wanted that garbage I would have gone there and saved $800. Stay away from this eyeglass factory. I also had a cosmetic procedure with no results. Went back to see Dr. Roth was told nothing could be done, but admits not enough filler was used. Really! Staff knew I was upset said we can repeat without charge, but that was incorrect on his part. I am a RN you can't fool me I've worked a long time. Roth and his assistant Michelle are unprofessional and cruel. There is no communication or thoughtfulness. I don't want special treatment just adequate care. I will gladly tell all my medical friends to beware!
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1 comment
#1338584

The doctors at eye care specialist especially mine are mediocre but the optometry dept. has a lot to be desired.

I have been a pt. of eye care specialists for over 35 years. Today I visited them for the 3rd time complaining about my glasses which I paid $ 589 dollars for but unable to wear due to fact that I am constantly cleaning them due to frequently smudging. I met with one of the male employees in the optometry depth and explained the problem to him; from then on it was all downhill.

I suggested it may be the Antiglare coating on the lenses or maybe the glasses were measured wrong. Well he proceeded to tell me it was most likely due to my long lashes and should have got metal frames instead of plastic. Then he proceeded to ask me what kind of coating was on the lenses (like I should know that) I told him nobody ever tells the patient what kind of coating is being put on their lenses Then he proceeded to tell me I never had the Antiglare coating so I don't know what it is like.

I proceeded to tell him all my glasses had it but he doubted me because it wasn't in the broken computer and asked me to bring my old glasses in to prove it. Needless to say the visit was not productive and I would not recommend eye care specialist optometry department for obtaining glasses.

ID
#1059292 Review #1059292 is a subjective opinion of poster.
Location
Kingston, Pennsylvania
Service
Eye Care Specialists Medical Care
Cons
  • Quality
  • Service
  • Fake doctors
Reason of review
Bad quality
New Reviewer

Eye Care Specialists Doctors are Failures who worked at the Mall

The guy that just looked at my eyes was the same guy who gave me the wrong glasses at Lens Crafters in the Wyoming valley mall. Robert Lloyd. The doctors at Eye Care Specialists are the losers who got fired from some of the worst vision centers at the mall. They pretend to be real doctors! Darrell Evans is another one of Eye Care Specialists hires from Pearle Vision Center. Dr. Bethany Jones recently joined the team of un-professionals from Wal-Mart. Dr. Jones will be practicing in offices throughout Northeast Pennsylvania to include Dallas, Berwick, Bloomsburg, Hazleton, Kingston, Nanticoke, Scranton and Wyoming. Working at seven Wal-Mart type Eye Care Specialists stores means you will not see the same doctor anymore. I thought the name Eye Care Specialists meant REAL EYE DOCTORS. After my research I found this: This place is worse than the cheap Vision Centers. The Doctors are paid commission along with the glasses salesman. I had a big fight with the salesman and doctor to get my prescription. I will never go back.
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3 comments
#1338759

The most important thing to know when having your eyes examined is to make sure the "Dr." is a board certified Ophthalmologist, not just an Optometrist or other title. All these people at eye places like to call themselves "doctor" but always go to a real medical doctor who is trained in Ophthalmology.

#1338587

I been going here for years and when I mean years we are talking like 15+ years. I like it better when it was on Dorrance St., now the peope that work there just don't care about their jobs and the oganization on how things are run are backwards.

At least at dorance st you were highly organized and you knew where to go. Even when you called you have always gotten a real peson to talk to when odering your contacts or glasses now yuo get a answering machine and be lucky to get a call back the next day. I went here after going to a family doctor for a few years because I thought I would give another try at it because I love my doctor. Well its not any different or better and I feel sorry for the doctors because eventually they could lose their customers because of your other staff.

Just an idea on scheduling appts! Maybe you should schedule them 4 weeks before the customers 1 year is up just in case they have to reschedule, so this way they will have their contacts. Customers should also be warned to buy their contacts before the year is up so they know anytime after then they will not be able to get them until their appt.

There is really too much to explain here but it is NOT like it used to be. IT'S ALL ABOUT THE MONEY NOW!

#829060

Interesting. Doesn't everyone get their start somewhere?

Who cares if it's at the mall or wal mart? Maybe next time you can make your own glasses. I happen to be a very satisfied customer at Eyecare and I see their passion for helping people. Your comment really sounds ***.

Good for you that you did research on the docs to see where they work.

You've got a great case there. ;)

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ID
#304085 Review #304085 is a subjective opinion of poster.
Location
Scranton, Pennsylvania
Loss
$210

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