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It's clearly part of the business at Extra Space Storage Company to sign you up then raise your rates. The first space I had was 5X10 - they raised the rates twice in the first year. I downsized to a 5 X 5 to offset the increases, and that rate has also been raised...
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1.0
I didn't like
  • Excessive rate hikes
#1022716
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610 Rinehart Road Lake Mary Florida 32746 I spoke with customer service approximately 4 days ago today is February the 10th 2017 I was told customer service agent that they will send an email Aaron Hopkins regarding my concerns up to now I have not heard Aaron Hopkins...
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So far all the rates are consistent with what I signed. Good customer service even when we couldn't figure out how to exit the complex :-) Needed a space to put things as we prep for moving. Max was quick to respond from online quote to calling to finishing the booking...
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Short Review for March 17, 2017, Pc_payment

#1021986
God forbid they owe you a refund; this may never happen. Always a delay but no real answers. Keep blaming it on my bank but it's NOT my bank it's extra space at dean road auburn Alabama
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Extra Space Storage Manager Review

#951758
5.0
my name is Edline raphael i recently stop by extra space storage on orange blossom trail the General manager is really nice and he has great customer service skill i will refer everyone I know to his location
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Short Review for October 16, 2016, Pc_pricing

#937547
This place is a rip off! Rates goes up at least 3 times per year! If u are late u will only be notified once! Bad business! I highly would not recommend this place!!!
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Short Review for August 21, 2016, Pc_service

#904689
Never ever again would i store with you guys,you guys messes me up and now i have to wait about 3 weeks forbthat mistake to be fixed,and you guys are terrible about helping me out in the process,now im on a hold because of you guys,super disappointed
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So first day and move in day apparently the on-site managers idea of good customer service and newly warm welcome was to completely and aggressively chew me out well reiterating that she doesn't care how or in which way or manner she was speaking to me. That is if she...
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Their customer service is very poor. The false advertisement of first month free is obviously untrue. The rental unit I paid for had a leak which they knew but didn't warn me. There was a mix up with the price and the rental unit and the manager never responded to my...
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After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit. It...
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Horrible place don't even think about it. I have rented to them for over a year. I called telling them that l will be late, that l will pay the first week of December. They agreed, called on the 6th the bill was $540. When the rent was $195 a month. Because l went on...
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I got my unit by doing it online and getting a special of the first month free. Thereafter, so the lady said, because I asked her, it was supposed to be $315 a month. I got the first month free then paid for 3 months after that and got my stuff out of storage a day...
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4.0
I liked
  • That it was air conditioned and minimally i might add
I didn't like
  • Unforseen rate increase and not 24 hour access
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This company sucks! 30 dollar late fee for a 4t dollar storage? They called saying my storage payment is due on saturday. Because im disabled i have to make a reservation for the handivan which takes 24 hours. Theyre closed on sunday. I call today the cust rep says my...
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Contact Extra Space Storage

Headquarters Address:
Extra Space Storage Inc.
2795 E Cottonwood Pkwy Ste 400
Cottonwood Heights, UT 84121-7033
Phone:
(888) 586-9658
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Companies similar to Extra Space Storage

This is an awful company. They are like a scam. They charge you even without renewing your rental. All u have to know that they already charged you even u already cancelled your rental. Just like they are robbing u. So, i would suggest that dont pay with ur credit...
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