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610 Rinehart Road Lake Mary Florida 32746 I spoke with customer service approximately 4 days ago today is February the 10th 2017 I was told customer service agent that they will send an email Aaron Hopkins regarding my concerns up to now I have not heard Aaron Hopkins I get my Social Security check third weak of the month customer service rep said I could pay half my storage in advance so that they could bill me on the third week of the month...
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1.6
#1005821
So far all the rates are consistent with what I signed. Good customer service even when we couldn't figure out how to exit the complex :-) Needed a space to put things as we prep for moving. Max was quick to respond from online quote to calling to finishing the booking process. Was nice he went as fast as humanely possible to walk me through everything we needed to know. It has been a great location to store our property. Thanks to Max and crew...
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#1005080
So first day and move in day apparently the on-site managers idea of good customer service and newly warm welcome was to completely and aggressively chew me out well reiterating that she doesn't care how or in which way or manner she was speaking to me. That is if she could get her words out straight she was so pumped up full of hadrenaline or maybe it was just poor diet and lack of ecersize non the less she was excited, out of breath and truly...
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Extra Space Storage Manager Review

#951758
5.0
my name is Edline raphael i recently stop by extra space storage on orange blossom trail the General manager is really nice and he has great customer service skill i will refer everyone I know to his location
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Short Review for October 16, 2016, pc_pricing

#937547
This place is a rip off! Rates goes up at least 3 times per year! If u are late u will only be notified once! Bad business! I highly would not recommend this place!!!
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Short Review for August 21, 2016, pc_service

#904689
Never ever again would i store with you guys,you guys messes me up and now i have to wait about 3 weeks forbthat mistake to be fixed,and you guys are terrible about helping me out in the process,now im on a hold because of you guys,super disappointed
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Extra Space Storage Customer Care Review

#901378
They refuse to take a payment to keep from auctioning my things off need some to contact As soon as possible. 312-582-0781
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Their customer service is very poor. The false advertisement of first month free is obviously untrue. The rental unit I paid for had a leak which they knew but didn't warn me. There was a mix up with the price and the rental unit and the manager never responded to my question. I was refunded $88.35 because I had to take out my belongings as some items were ruined due to the rain. I did not purchase the insurance because I never put valuables in...
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After booking online and speaking to someone in the "chat" box, I quickly proceeded the next day to get to the facility because as was explained, "you don't have a reservation until you go to the location"...booking online is a farce, you don't really hold any unit. It continued down hill as my "first month free" was never actually booked by the employee and I ended up with a totally different unit that now was higher in price and "we will give...
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Horrible place don't even think about it. I have rented to them for over a year. I called telling them that l will be late, that l will pay the first week of December. They agreed, called on the 6th the bill was $540. When the rent was $195 a month. Because l went on the 6th the next bill was added which was expected but was not expecting to pay $540 for two months.It was a night mere for me. And that's not all, my stuff was already booked for...
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I got my unit by doing it online and getting a special of the first month free. Thereafter, so the lady said, because I asked her, it was supposed to be $315 a month. I got the first month free then paid for 3 months after that and got my stuff out of storage a day before the next billing. When I got home I found a mailed notice that they were going up on the rent...they said...per the agreement. Well that's not what "the lady said". SO, word to...
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4.0
I liked
  • That it was air conditioned and minimally i might add
I didn't like
  • Unforseen rate increase and not 24 hour access
This company sucks! 30 dollar late fee for a 4t dollar storage? They called saying my storage payment is due on saturday. Because im disabled i have to make a reservation for the handivan which takes 24 hours. Theyre closed on sunday. I call today the cust rep says my account is late 7 days! Yhey call friday, todays monday thats not 7 days! When they called they should inform me my account is late, but nope! These *** storage places are ruining...
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This is an awful company. They are like a scam. They charge you even without renewing your rental. All u have to know that they already charged you even u already cancelled your rental. Just like they are robbing u. So, i would suggest that dont pay with ur credit card. The employees are very rude and they fight with their customers. I was very frustrated when they charge me for another one month when infact i advised them that the rental is...
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Contact Extra Space Storage

Headquarters Address:
Extra Space Storage Inc.
2795 E Cottonwood Pkwy Ste 400
Cottonwood Heights, UT 84121-7033
Phone:
(888) 586-9658
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Companies similar to Extra Space Storage

Our camper trailer disappeared from a facility with key pad in and out access gates and cameras. We had rent this space a couple years earlier under a different owner with no problems and then Extra Space Storage took over and our Trailer was stolen. We had to provide the police with a DVD to get any info from the employees, and they said " it has been a strange month, alot of stuff is missing". They did not call the police, they waited a few...
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Anonymous

Anonymous I just had my unit broke into!!! My unit had a new lock!! the lock latch was brand new! so the new lock that was in place wasn't even mine!!! no one had an answer for me!! So ...