Amie M Pod
map-marker Missoula, Montana

Horrible AC didn't work TVs didn't work overpriced nd never got my deposit back they said they were giving it to us but made up a bunch of *** saying we had animals and stuff in the room that were

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Extended Studio Stay Hotel - Horrible AC didn't work TVs didn't work overpriced nd never...
Extended Studio Stay Hotel - Horrible AC didn't work TVs didn't work overpriced... - Image 2
Extended Studio Stay Hotel - Horrible AC didn't work TVs didn't work overpriced... - Image 3
Extended Studio Stay Hotel - Horrible AC didn't work TVs didn't work overpriced... - Image 4
The first air conditioners did not work, so it was horribly hot. Then, the downstairs TV did not work. They claimed that the AC/TV repairman was on his way for 2 days, but he never showed. They swore they were giving our deposit back, but then we never got it back. When I requested it again, they made up a bunch of lies for reasons why they would not give it back.
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Loss:
$550
Pros:
  • Has a pool

Preferred solution: Full refund

User's recommendation: If you want a *** stay at a *** hotel with *** people go ahead and stay if not run

Khalid Xaf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Front desk issues, especially the weekends . Either you wait.for someone to show up or they are not paying attention and are eating and chatting with co workers. It's obvious they have no training

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I.e How to.handel a phone call. And a customer waiting for you. I've had to wait a long time while someonen was on the phone . Not being honest about the.most. silly things. Being accused of not returning 2 wash cloths. Mgr called house keeper who admitted I did return them. Very embarrassing We need to discuss, a 3 way conversation would be best
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User's recommendation: Not sure at the momemt

Brandi W Ggs

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Verified Reviewer

Hotel problems

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Booked Hotel Extended stay in Victorville for 85 &{{Redacted}} 90 yr old family for my mom's MEMORIAL SERVICE, red eye flight arriving 2:am at Hotel. Hotel parking lot suspicious people hanging out, no mask, sign on lobby door "no mask, no service" but CSR Brad not properly wearing neither are some guest coming in/out in early AM. Caliber of people staying were sketchy, definitely drug addicts, lobby floor was dirty, it felt nasty, I was so tired and upset. I was nervous to leave my family but it was late so I gave my CC for deposit, husband & I took luggage to #106 & down the halls every door was scratched and damaged on the bottom, no up keep, opened the rm door, it was filthy, I was horrified, the red couch had oil stains, could've easily been from an alley, the table was dirty with crumbs, the seal ( to ensure cleanliness) was popped, crumbled, & sitting on top of the microwave. The floor clearly hadn't been swept, the hard plastic Kleenex container was cracked, the shower had "DEFINITELY" been recently used and had a "glob" of long hair on top of the drain. Of course, I ran out, it felt and looked disgusting and there was NO WAY i could expect to have my family stay there with COVID19, the hotel definitely wasn't following any CDC practices for social distancing, mask, cleaning practices, or their promise to their website. I immediately came back out to the front counter, I told Brad about the issues with the room, he wasn't surprised, understood, but quickly told me he didn't have any more rooms and DIDNT OFFER TO CLEAN THE ROOMS ( SORRY IT WAS BEYOND THAT FOR MY AND MY FAMILY AS A CUSTOMER, I DID'T FEEL SAVE FOR ALL REASON ABOVE TO LEAVE THEM THERE ) I TOLD HIM I WANTED MY MONEY BACK FOR THE HOTEL THAT WE NEVER STAYED NOT DUE TO CANCELING BECAUSE THE "HOTEL" ISN'T MEETING THEIR ADVERTISING REQUIREMENTS PLEDGING CLEANLINESS, DRUG ADDICTS, NO MORE ROOMS TO OFFER, NOR OFFER TO TRY AND CLEAN, IT APPEARED SOMEONE HAD BEEN STAYING IN THE ROOM PRIOR TO OUR 2:30AM ARRIVAL.I called BRAD back when I got settled at 3:45am to request my $100 deposit back for not staying, he said ok, wait 20 days this was on 3/29/21, I still haven't gotten $100 back from Hotel or $383 back from EXPEDIA. Total of $483 that I haven't got back due to the situation above. What's sad is I just lost "my mother" dealing with COVID19 planning memorials, trying to grieve, I get my 85 & 90 yr old family who flew in this hotel and at 3am we're in the parking lot calling other hotels to find them a place to stay. We ended up going over to the Comfort Inn and they guy there was amazing, I was in tears over this. I paid $421 to stay at that hotel, thank GOD i had the extra money to do it after pre-paying that stay. I called OTEL EXTENDED IN VICTORVILLE, SPOKE TO TABITHA, SHE SAID THE OWNER RAJ PATEL IS A CROOK AND WON'T REFUND THE MONEY BECAUSE THERE WAS NOT INSURANCE!!!!!!!!!!!!!!!!!!!!!! SHE SAID SHE KNOWS THIS IS NOT FAIR AND THIS HAPPENS OFFTEN BUT MOST PEOPLE DON'T COMPLAIN. I TOLD TABITHA I WANT TO SPEAK WITH RAJ PATEL AND SHE SAID YOU'LL NEVER GET A CALL BACK, YOU'LL BE BETTER OFF GETTING YOUR MONEY BACK FROM EXPEDIA. FUNNY, THE NIGHT THIS HAPPENED WHILE IN THE LOBBY UPSET AND SHARING OUR STORY WHILE GETTING CHECKED IN AND THE LADY STATED SHE HAD THE SAME EXPEREINCE AND JUST LEFT THE HOTEL AS WELL, BOOKED THROUGH EXPEDIA AND SPENT APPROX $900 FOR HER FAMILY, I WAS FLOORED. ITS EXHAUSTING THAT I'VE CALLED EXPEDIA 4 TIMES INCLDUING THE NIGHT OF, DAY AFTER BURYING MY MOTHER, 2 TIMES WHILE TRYING TO TAKE SOME TIME TO HEAL AND NOW I RECEIVE THIS!!!!!!!!!!! PLEASE TELL ME "WHY"HAVE I LOST ALMOST $500 FOR A NASTY HOTEL, NO COMPLIANT W/ COVID19, CAN'T OFFER ANY OTHER ROOMS, AND CAN'T CLEAN MY FAULT? I WANT ALL MY MONEY BACK $483. I WANT EXPEDIA TO REFUND MY MONEY AND I FEEL EXPEDIA DIDN'T DO ENOUGH TO HELP RESOLVE THIS SITUATION, IN FACT, I HAD ONE *** HOLE representative that did nothing, told me he can't get my money back and hung up on me. Right after this trip I booked 2 more trips with EXPEDIA, AS I CUSTOMER I'M PISSED, I WANT A FULL REFUND OF $484 IMMEDIATELY. Typically, I WOULD HAVE VIDEO AND PICTURES BUT IT WAS 2:30AM, HANDS FULL OF LUGGAGE AND FAMILY SITTING IN THE CAR UNTIL WE GOT THEM SETTLED. BUT BOY I WISH I DID!!SIGNED MORNING DAUGHTER HAVING TO PUT UP WITH UNNECESSARY BS THAT SHE DOESN'T DESERVE! THIS WAS AN "F" NIGHTMARE! AV
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Loss:
$483

Preferred solution: Full refund

User's recommendation: RUN, DRUGS, UNKEPT PROPERTY, DIRTY, STEAL YOUR MONEY, OWNER RAJ PATEL IS A THEIF

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