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I am currently a guest at the EXTENDED STAY AMERICA in Appleton Wisconsin. I must say that the General Manager Jason Wolfe is the worst of all time. Everyone even animals have two ears one mouth and frankly that means you should listen more than you speak. Well the...
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4.2
I liked
  • Molly and the room
#983219
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I am currently staying at the Extended Stay America at 2424 West Sam Houston Pkwy in Houston, Tx, and I have been here since January of this year. The front desk recently double charged me once on my husbands card and once on mine. I'm so tired of this. They mess up...
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#978653
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This is one of the dirtiest hotels I have ever stayed at and I am a business traveler. The shame is, it appears to be a fairly new construction but the cleanliness is horrendous. I booked this hotel well in advance and when I arrived I was given a room the reeked if...
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2.0
I didn't like
  • Lack of cleanliness in hotel
  • Customer service
#956146
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Extended Stay Hotel Customer Care Review

Extended Stay Hotel
#995278
1.5
The people who work the front desk is very mean to black people. And let everyone else do all kinds of things. And don't said a word to them. Please dont stay at stay American in Hanover Park il.
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Short Review for June 07, 2016, Other

Extended Stay Hotel
#861514
housekeeper stole three bottles of cologne equaling $360 on Crestline Atlanta Georgia the insurance company called me said our housekeeper won't do nothing like that will she stole my cologne
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Extended Stay Hotel Accomodation Review

Extended Stay Hotel
#821271
This is the worst hotel ever. No customer service whatsoever. *** at the desk and in management. Corporate office know its hotel chain ain't *** cause they never answer the phone. What a joke.
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Extended Stay Hotel Accomodation Review

Extended Stay Hotel
#800904
The tv channel have be -up for a week and I thought it would be taken care of put it is 3/1/16 and no one cares I have been at this place for 2 years and att company has 10 to 15 rooms here all year and they can't get the tv fixed
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I'm staying in extended stay Naperville East, The staff is slow to respond to any problems. I will elaborate by saying i have been here 2 months and have had many problems. Management has been dragging the repairs over weeks, still no working phone or water pressure in...
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2.1
#917923
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I has reserved this hotel more than 40 days, and prepaid the room, selecting the non-refundable option – so I should be set, RIGHT! WRONG!! The day of my arrival the hotel calls me and says that they don’t have any non-smoking rooms as I requested. I was about 50...
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1.0
I didn't like
  • Hotel policies
#883669
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I checked in at 1 a.m. got to the room and there are no dishes or pots and pans. I asked the front desk and they said they ran out call back at 11 a.m. I called at 11:15 and still no pots and pans bowls or anything. This is very incinconvenient that I cannot feed my...
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2.8
#883483
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This was the worst hotel experience myself in my family have ever had. Our house had emergency construction, so we had to go to a hotel for an extended amount of time. We chose to go to extended stay America located in Newark DE area code 19713. Since the hotel wasn't...
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1.9
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Had to stay at hotel til our home was available From the first time we checked on they had already overcharged me And the hotel manager( Adalita) Very rude,disrespectful person She doesn't know her job,they are paying her for free to nothing What ever happens to...
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1.0
#877060
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Extended Stay Hotel - Filthy, understaffed, and in dire need of repair
Extended Stay Hotel - Filthy, understaffed, and in dire need of repair
Extended Stay Hotel - Filthy, understaffed, and in dire need of repair
Extended Stay Hotel - Filthy, understaffed, and in dire need of repair
Extended Stay Hotel - Filthy, understaffed, and in dire need of repair
I stayed a week at the Extended Stay on Evans in Denver, CO. The hotel was filthy and in dire need of repair. My room had not been cleaned before I arrived and had to have it cleaned after I checked in. I was told they don't have enough housekeeping staff. I needed...
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Anonymous
Anonymous

After finally contacting the BBB and having them work the issue for me, Extended Stay corporate office provided a refund. Extended Stay never contacted me directly after re...

1.7
I didn't like
  • Lack of cleanliness in hotel
  • Customer service
#874515
Reply to reviews
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
Extended Stay Hotel Sanitary Conditions Review from Tempe, Arizona
2720 Oklahoma northwest expressway. Room change 4x. The rooms had ant infestation and were never cleaned. Corporate never called back to speak with us in the 24-48 hr period as promised. See pics below. Also have ant video available. For some reason won't load. I...
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1.0
#856592
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