Customer service representatives.

As a previous customer, I contacted expressions to order gift for my patient. Put on hold several times after I informed them that I was using a visa gift card, which I have used before. After holding for almost 15 minutes I decided not to shop at expressions. Customer service reps have pronounced accents and speak too Fast. Aggressively asked for my card number before I had a chance to order. I believe they are not US based agents, work from home, television, dogs barking and children in the background. Will now shop elsewhere.

User's recommendation: Shop US based companies.

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1 comment
#2066728

I asked to speak to a Supervisor and was put off for 3 weeks before I cancelled my order... I believe this is a one person shop with no ethical backbone...

very disappointed. I truly hate to use words like that, but their service was miserable and truly non existent except through email to delay response.

ID
#2886409 Review #2886409 is a subjective opinion of poster.
Location
Wilmington, North Carolina

Package

I ordered some sneakers never got it. I gave proof that money was taken out of my account for expressions. Customer service is telling me there is nothing in file.
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ID
#2554534 Review #2554534 is a subjective opinion of poster.
Location
Hartford, Connecticut

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Verified Reviewer
New Reviewer

Expressions VIP club welcome package

On Feb 20, 2021, I ordered from Expressions catalog, order #R106****.I also accepted to join the Expressions VIP club along with the order. The latter did not get generated to the Expressions VIP club.HELP??? I need to get my membership ID#?? HELP.???? I also never received a Welcome package???

User's recommendation: Make sure if you sign up for VIP club they follow up with the membership.

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ID
#2458706 Review #2458706 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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