Manufacturer: Express Scripts Category: Prescription Refills Clear all filters (1 of 1 reviews match)
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My wife ordered a refill of her statin.Nothing transpired until we requested information. Told that Dr had to do a review. His office responded to their requests. No drugs sent. Spent 4 1/2 hrs on 4 phone calls to representatives, supervisor and supervisor of the supervisor. No action and clarity as to what the Dr was to provide that had not been provided. The drug has been taken for many years, brand name, by prescription, by the same Dr. I...
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Anonymous

Anonymous Hello Paxondoug,
We understand you are frustrated and want to help. Please consider emailing your member ID#, full name, and contact info to ExpressRxHelp@express-scripts....

1.3
I didn't like
  • Companys internal bureaucratic policies
  • Very pooor service
  • Does call to let customer know of problems
#898984