Express Scripts
Reviews and Complaints
Your phone system is extremely poor. It takes forever to talk to a person. Your representative is the only positive part of your system- she helped me. I do not want to use the your online system e
User's recommendation: If you can avoid it do.
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Verified Reviewer | Perham, MinnesotaPrescriptions did not arrive before old scripts ran out.
On May 18th, my doctor sent all new scripts to Express Scripts as I was moving and the nearest pharmacy was 12 miles away, Also because I was moving, my Ucare Ins needed to be changed as the plan I had was not available in my new area. I ensured they had the correct address and billing and waited...and waited...On May 28th I called customer service to find out when they would arrive, only to find out that they would not fill the scripts until June 1, when my new plan was in effect.
I informed them that I was almost out of needed meds and that I had valid coverage. Customer service refused to take the old plan information and told me they would fill them June 1, and expedite. On June 1st, I received a call from the pharmacist saying that she needed my permission to fill the scripts since these were new scripts. Again, she assured me they would be mailed that day and expedited.
FYI, they arrived 6/9 and 6/13. I had to get an emergency supply from the almost local pharmacy and pay full price as insurance would not cover as already filled for the same period.
User's recommendation: Read the reviews. Go elsewhere. Price is not everything.
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Verified ReviewerTrying to speak to a real representative is impossible.
Preferred solution: Response
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Verified ReviewerBilling
Preferred solution: claim to be paid
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Verified Reviewer | Kihei, HawaiiAll that’s bad about insurance
User's recommendation: Never use if you have a choice
Can't get my app to work
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence Township, New JerseyWhat good is peice and so called convenience if they can't or won't fill prescriptions in a timely manner?
Since I was moving to a small worn with no local pharmacy, I decided to use Express Scripts to get my daily medications, On 5/18/2023, my PCP sent 6 prescriptions to Express Scripts to fill. I expected them to be sent and received by the end of May.
On May 28th, I contacted Express SWcripts since I had not heard anything from them, and I found out that they were holding the scripts until June 1st when my new insurance coverage took effect. So I had to do a lot of calling to get a temporary script for HBP meds that would be gone by May 30th. On June first, I called Rxpress to ensure my scripts were being processed. And was assured that they were being expedited and I would receive them by June 6th.
However, expedited means very little when they don't deliver the package to DHL until 6/3. The expected delivery is now between June 9th and June 13th.
I have transferred all prescriptions to Walmart, involving a 20-mile trip to get these prescriptions. But I know they will be there when I need them.
- Not having my meds when i needed them
- Protocol refused to accept old but in force insurance
Preferred solution: Apology
User's recommendation: Read the reviews before you change pharmacies. Price is not everything.
Incorrect billing
This company doesn't deserve any star rating. They are abusive have no channels to address issues of their customers and refuse to work with you when the issue arises.
They leave you on hold for extended periods time. They take your money however when they are wrong they refuse to correct it telling you it is because of another person or business out of their control. When yoy want to update or change information they refuse to accept it. This company is so big having Medicare and Medicare and other company's services it appears they are not accountable to the people who must pay for the service.
This company is the worse I believe Medicare could do better then have Express Scripts administer the prescription coverage that is funded in part by Medicare. If you are new to Medicare I urge you to look at other prescription plans pharmacy plans before you commit to this one
- See above statement
Preferred solution: Full refund
User's recommendation: Find a different company
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Verified ReviewerTry to say thank you for information that hopefully will give me satisfaction.
Preferred solution: Hoping to set up mail delivery of all my medication.
User's recommendation: Will be very happy to do.
I would like all of my meds to be auto
- Good company
- No response
Preferred solution: A response
Meds were delivered and I never received them
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Verified Reviewer | New Baltimore, MichiganScript not delivered
User's recommendation: Try it out ..
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Verified Reviewer | Saint Stephen, South CarolinaStatus on prescriptions
Customer service phone numbers not working
I have tried 3 different customer service phone numbers and none of them are working. I cannot access my account.
I have tried to reset my password and am not receiving the emails to verify my account!
This is terrible customer service. This needs to be addressed and fixed quickly.
Preferred solution: Customer service support
User's recommendation: Pour yourself a drink
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Verified ReviewerPoor service and accountability
Issue with cutoff of prescription renewal due to needing doctor authorization. My issue is that they do this at the time a renewal is due rather at the time of the prior refill, thus leaving me without my medication while my doctor fills out the appropriate paperwork.
Such as ass-backward policy that in no way benefits the patient when their medication is suspended while waiting! How on earth can this be in the best interest of the patient???
- Unresponsive and archaic policies not workable for patients
Preferred solution: Revision of their policy on withholding medication renewal until doctor responds to their request.
User's recommendation: Get rid of Express Scripts
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We apologize for the recent issues you have had & want to help. Please email ExpressRxHelp@***s-scripts.com your member id, phone number, handle name, date of birth and how we can better assist.
Thank you. ^Brittany