Express Flooring

Im going to start that the flooring install looks good. But behind the good looks there is the experience which was not good. The Consultation went fair. The sales person used some pressure tatics and we felt rushed in our decision. He gave a brief summary of what the installation would be like, Demo, Install and clean up. He gets a 3 star. The installation was the nightmare. The installer was 3rd party and shared he was a sub contractor as the original contractor could not do the job and asked him for a favor. Red Flag. This person during the installation was very negative about Express and scared the daylights out of us because he made it feel like the demo work he needed to do would cause my estimate to inflate dramatically. There were some cracks in the foundation, which had been patched in a previous remodel. They were not bad and didn't need any grinding or extra work. The installer made it seem like were going to have lots of extra charges for this too. When Demoing another room the thinset used was pretty heavy on oneside, he made it out to be this horrible job and were gonna be charged for this removal. The installer did not have the proper tools to address this and had to push the demo out another day. The cracks resealed, again no major work, took the guy a total of 1 hour each room to fill. Thankfully this was not added to our bill as there were no major repairs. The next issue with this installer was the lack of sealing up vents and rooms. They used a thin plastic sheet and painters tape in erratic spots to hold up the plastic. This left gaps which the dust was able to penetrate, our vents were not covered and dust was through out the home. While I understand there would be some dust during demo, the sheer lack of sealing off vents and rooms left our home a nightmare to clean. The only thing covered well was my Television. All the other fixtures were loosely covered. Their clean up was to take a dirty rag and move the dust on the floor. They did some vacuuming but not enough to address the dust. We ended up spending hours a full day to Free our home of the dust. Express did have a QA guy come out to check after I raised my concerns. Again 3rd party, took some photos and left. I Don't know if that caused the Installer to change his tune but it was too late. Unfortunately the damage was done, I had no faith in the company, the installer, the process, etc. I couldn't stop the project, and demand a refund. I was bent over and put in a uncomfortable situation. The Installer ruined our experience and I will never ever recommend this company to anyone. Bottom Line, Rushed and pressured sales, horrible contractor/installer. The price I paid this company doesn't justify the experience even though the flooring looks good. Customer gets a negative experience and the company gets paid. Be mindful when considering this organization.

User's recommendation: DO NOT USE.

What a HORRIBLE experience. And were still not done. Laminate flooring is ruined! The GM keeps running me all over the place but will not be held to completion!! Beyond frustrated!!! They wont keep to their install window!

User's recommendation: Run!!!

We contracted to have flooring installed. We are BEYOND disgusted with the entire process! ZERO communication! If we cannot communicate due to language barriers, then they should provide an interpreter!

User's recommendation: Stay away!