Express Flooring

Predatory company. We were lied to about the quality of the flooring and overcharged.

The flooring was scratched before the installers even left the house. The flooring was sold to us as durable, commercial grade (to justify the higher price), scratch resistant, high traffic etc. Paid over $12 a sq ft and that was "on sale" for something that doesn't even fit the needs we told them we had. They recommended this flooring.

We said we needed something highly durable and hard to damage. They sold us something that can't even stand up to scooting in an empty chair. They don't tell you the real brand of the flooring when they sell it to you. I got the info off the boxes when it was being installed and it is both not what we were told it was and not priced as high as they charged anywhere else.

To be clear, we didn't cause said scratches. We had walked barely 5 ft on the new floor when we noticed it and hadn't touched or moved anything.

I just received an email and a call from a new collections manager named Andre Williams.

His emailed threatened to put my account in collections that can possibly affect my credit because Express Flooring sparatically missed pulling my automatic credit card payment 5 times this year unknown to me.

I know that payments were getting pulled from my credit card but did not notice the random missed automatic withdrawals.

Andre was very rude and basically blamed it on me, suggesting I should monitor my credit card better because I would have noticed that an automatic payment was missed.

No one from Expressed Flooring contacted me during these 2 years of handling my account to inform me of a missed payment.

How is this my fault. That's why you have my credit card on file.

So who in accounting dropped the ball?..wasn't me.

Also, Express Flooring refuses to allow me to speak with his immediate supervisor.

Im going to start that the flooring install looks good. But behind the good looks there is the experience which was not good.

The Consultation went fair.

The sales person used some pressure tatics and we felt rushed in our decision. He gave a brief summary of what the installation would be like, Demo, Install and clean up. He gets a 3 star.

The installation was the nightmare. The installer was 3rd party and shared he was a sub contractor as the original contractor could not do the job and asked him for a favor.

Red Flag. This person during the installation was very negative about Express and scared the daylights out of us because he made it feel like the demo work he needed to do would cause my estimate to inflate dramatically. There were some cracks in the foundation, which had been patched in a previous remodel. They were not bad and didn't need any grinding or extra work.

The installer made it seem like were going to have lots of extra charges for this too. When Demoing another room the thinset used was pretty heavy on oneside, he made it out to be this horrible job and were gonna be charged for this removal. The installer did not have the proper tools to address this and had to push the demo out another day. The cracks resealed, again no major work, took the guy a total of 1 hour each room to fill.

Thankfully this was not added to our bill as there were no major repairs. The next issue with this installer was the lack of sealing up vents and rooms. They used a thin plastic sheet and painters tape in erratic spots to hold up the plastic. This left gaps which the dust was able to penetrate, our vents were not covered and dust was through out the home.

While I understand there would be some dust during demo, the sheer lack of sealing off vents and rooms left our home a nightmare to clean. The only thing covered well was my Television. All the other fixtures were loosely covered. Their clean up was to take a dirty rag and move the dust on the floor.

They did some vacuuming but not enough to address the dust. We ended up spending hours a full day to Free our home of the dust. Express did have a QA guy come out to check after I raised my concerns. Again 3rd party, took some photos and left.

I Don't know if that caused the Installer to change his tune but it was too late. Unfortunately the damage was done, I had no faith in the company, the installer, the process, etc. I couldn't stop the project, and demand a refund. I was bent over and put in a uncomfortable situation.

The Installer ruined our experience and I will never ever recommend this company to anyone. Bottom Line, Rushed and pressured sales, horrible contractor/installer. The price I paid this company doesn't justify the experience even though the flooring looks good.

Customer gets a negative experience and the company gets paid. Be mindful when considering this organization.

What a HORRIBLE experience. And were still not done.

Laminate flooring is ruined! The GM keeps running me all over the place but will not be held to completion!!

Beyond frustrated!!! They wont keep to their install window!

We contracted to have flooring installed. We are BEYOND disgusted with the entire process! ZERO communication!

If we cannot communicate due to language barriers, then they should provide an interpreter!

Purchase Wooden Vinyl Plan flooring but tried to install just vinyl flooring. I stop the installation.

I could not get the manager or the salesmen to call until I insisted talking to the President who does not talk to his customer. I finally, received call from sales manger and called my order which also include $3,899 in carpet purchase and installation the next day. The next day, the carpet and installers showed and I sent them away.

Still have not received my refund after promised in writing from the sales manager. after

Never show up when scheduled and when they do, they can't fix any problems and have to order a part that will take 2 weeks to come and another 2 weeks to get scheduled. Call the service department and have to deal with someone that trys to overtalk you, thinks this action will make you feel insecure!

My vinyl plank floors look cheap. I was told by the salesman that I purchased top of the line fIooring.

There are long areas that have ripples, and I was told it was because the concrete underneath the vinyl was uneven. When the installer saw what was happening, he said for an additional sum of money, he could level the concrete. I paid much too much money for this floor and I think this shouldn't have come as a surprise. I should have been made aware of this, first by the salesman , then by the installer.

Now, everyone who responds to my complaint, says if I want some of the concrete straightened, it will be at my expense.

Would I ever recommend Express Flooring? Not on your life!

Recommend no one use this company.

Over-priced, poor quality carpet. Installers started late.

Installers pulled up old carpet then had to wait 2 hours for the new carpet to arrive.

Took two days to do a lining room, hallway and two stairs.

Installers dis-mounted railing to sunken living room and did not re-mount.

Carpet improperly installed in hallway (seams NOT under doors so can see two different colors)!

Carpet has LUMPS!

Reported all problems to company last month.

Made several appointments to have them come out to look at the problems.

They do not keep appointments (no-show). Now am getting a run-around.

Been fighting them since the 6th of last month. Someone was supposed to fix the problems today

(June 10), they are a no-show. Spoke with everyone in their customer support department:

no one takes ownership of the problems.

Service manager (Brett) avoiding me. Ask for supervisors,

get dropped into voice mail. This company can not be trusted.

Wish they would remove what they

installed and give full refund. This company stinks.

These guys are the worst! I would give the 0 stars If I could.

They pressured my elderly parents into paying 10K for a two room carpet install, I had priced by Home Depot for $1500, and the Home Depot carpet was better quality. I looked them up online and I was shocked by how many complaints they had, Even a 100K settlement with the Arizona Attorney General. The company is run by: Mr. Henry Jaffe, General Manager, Mr.

Jerry Lederer, President and Mr. Richard Duran, Sales Manager.

To add insult to Injury they had poor workmanship, a bad product, and were way overpriced. I reported them of AZ Registrar of Contactors: http://www.rc.state.az.us/ Buyer beware, Avoid these Guys!!!