Express Auto
Express Auto Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Express Auto has 1.5 star rating based on 3 reviews. Consumers are mostly dissatisfied; reviews cite poor customer service, high price level, and unreliable warranty or gap coverage contact.
Key Takeaways for Future Customers
- When reading Express Auto reviews, note reports of missed posted hours and slow repairs.
- Expect higher price level and verify charges before authorizing work.
- Confirm warranty, gap coverage, and emergency contact availability ahead of service.
Negative Feedback / Risk Areas
- Frequent customer complaints about unhelpful staff and no reliable customer service.
- Reports of billing issues, unexpected charges, and disputed repairs or diagnostics.
- Unreliable warranty contact and slow claim or gap processing.
Positive Feedback
Reviews contain few positive remarks and none highlight consistent strengths.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Express Auto has 1.5 star rating based on 3 reviews. Consumers are mostly dissatisfied; reviews cite poor customer service, high price level, and unreliable warranty or gap coverage contact.
Key Takeaways for Future Customers
- When reading Express Auto reviews, note reports of missed posted hours and slow repairs.
- Expect higher price level and verify charges before authorizing work.
- Confirm warranty, gap coverage, and emergency contact availability ahead of service.
Negative Feedback / Risk Areas
- Frequent customer complaints about unhelpful staff and no reliable customer service.
- Reports of billing issues, unexpected charges, and disputed repairs or diagnostics.
- Unreliable warranty contact and slow claim or gap processing.
Positive Feedback
Reviews contain few positive remarks and none highlight consistent strengths.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible
Terrribe were not helpful were not willing to help me seems like making money was there major concern
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStart gap coverage
Santander consumer write me saying I had to contact gap to start my gap process for my vehicle which I didnt know I had contact yall
User's recommendation: 601702****
Rochester, New York
No one here when posted open 10to 4pm and oil leaking from plug
Posted hours of sunday 10 to 4 but no one there and door locked.Leaking oil around drain plug after got oil change hopefully not a stripped plug.
Flat tire
Flat tire and cannot contact warranty office , very unreliable service ! Need an emergency number for things like this
- No answer
- Roadside service sucks
- Costumer service is the worst
Preferred solution: Warranty number
User's recommendation: No reliable customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
SCREWED OVER
- - Diagnosis cost $99.95; windows won't go up.
- - They said the issue was the ignition switch.
- - Replaced the switch; it didn't fix the problem.
I TOOK MY CAR INTO THIS SHOP IT COST 99.95 FOR DIAGNOSE.LITTLE HIGH. ALL MY WINDOWS WON'T GO UP.TELLS ME It's THE Ignition SWITCH.HUH FOR WINDOWS NOT 1 MECHANIC HEARD OF THIS.ANYWAYS THEY WANTED 420.00 TO REPAIR PART COST ME 16.00 FOR THE PART .I WENT AND Replaced THE SWITCH AND GUESS WHAT GUY IT DIDN'T FIX THE PROBLEM.WASTED MY FRIGGEN TIME.
- Mis diagnosed
Kalamazoo, Michigan
Express Auto, Battle Creek M.I.
- - Mom with zero credit was pressured to sign.
- - She had no time to review or ask questions.
- - Heath gave no help; she was charged wrongly and left in tears.
Took advantage of my mom, as she needed a car and her credit was at zero. At the time when she was looking for a vehicle and didn't have a down payment.
They asked her to sign a stack of papers with no time to even go through them or ask any questions. She has since had no help from the store manager named Heath.
She has been charged for things that she should not of been, she has been lied to, taken advantage of and Heath the store manager saw her leave in tears one day and did nothing to help her at all.
- Being treated like an inconvience
- Costumer service is the worst
- Taken advantage of
Preferred solution: Price reduction
Chicago, Illinois
Express Auto - Car Diagnostic Review from Chicago, Illinois
- - I had an 8 a.m. appointment for diagnosis and repair in Kalamazoo.
- - It needed plugs, wires, MAF sensor.
- - Three days later, no work has been done.
I was scheduled an appointment with the express auto service center in Kalamazoo Michigan on stadium drive for 8 a.m. to have my car diagnosed and repaired.
After waiting all day, I called them. They said it needed plugs, wires, and maf sensor. All those parts I can replace myself in couple hours, n I'm disabled. They said it would be done following morning.
It wasn't. They never touched it. Now its the third day. I am forced to go get my car whether its done or not, and it still jss to be fully Paid for.
They say short of help.
That's not my problem. It does not take three daysto replace spark plugs.
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Yeah, we just got back from nearly purchasing a vehicle (Kelley Blue Book $6,000). When it was all said and done, with interest, financing charges, taxes, etc., it came out to be around $21,000...for a KBB car valued at $6,000.
Talk about taking advantage of people. They can keep their car and kiss my ***
This is horrible, as so many people go through hard times and have things happen beyond their control and have to turn to places like this. Companies like this need not take advantage of people in bad situations.
Sad thing, who really is out there anymore to help anyone? I am staying far away from this place, hope things will get resolved for you. Especially since the manager saw you walk out the door in tears! No car is worth that type of headache.
The manager needed to ask what happened and try to assist from there.
Not just let you go like he did all because he has you right where he wants you and you're stuck while he and his company reap the benefits.