Express Auto Insurance
Express Auto Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Express Auto Insurance has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Never".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Encinitas, California
-100 stars
Was given a month free with my dealership and have been trying to get ahold of someone and when I did get someone in the claims department they hung up. I sat on hold for over 50 minutes and they hung up.
My dealership wont do anything about it. My dealership wanted me to commit insurance fraud and told me to go and submit a claim through my other insurance once insure express expires.
Worst customer service and support ever. Would rate -100 stars if possible.
User's recommendation: Never
Colton, California
Need of driver insurance policy
Did the driver have insurance that I got into the accident with did the driver have insurance that I got into accident with
Sun City, California
Accidentall
There was no interaction. I called 2:30 pm California time and the office was closed!!!
Not answering phone
I've calling several times but they are not answering.
Cancel my policy
Not pick up the phone
Horrible Service
Every time I call my wait is within a duration of 15-35 minutes. My only way around this is by putting my call on speaker as I clean my home and wait for an actual liver person!
I recently had an accident on the 4th of October, no one and I mean no one has bothered to come and inspect my car. I can't wait for this ordeal to be over so I can move onto another insurance. I wouldn't mind paying extra so I can be better attended.
By the way a deductible for an accident is 1,000 and medical care as well. Horrible.
- Wait time over the phone
- Lack of action and promptness
Preferred solution: Deliver product or service ordered
ID Theft/Bullying Tired of discourteous marketers who don't introduce who and what they are up front instead of asking you personal information. ID Theft/Bullying
This company called, they don't introduce themselves or say who they are until they establish who you are, which is backwards if a company is professional, has intergrity and ethics. This company, at least the person 2 people I spoke to, who clearly were trained to communitcate in the way they did, are in fact representing the company they way they think they have to to conduct what they call "business", selling auto insurance.
The first guy, when asked who he was and who the company was he tried to continually pivot back to me, and what I had. Don't these people know about bullying, ID theft etc.????????????????????????????????????
I didn't tell them who I was, there fore he didn't want to speak to me, I asked for a supervisor which her wouldn't give me, and hung up.
I called back and the women didn't answer the phone because she was waiting for her computer to alert her to a call it made, she didn't realize I'd just called in, then when I said I called, she insisted she called me..... and wouldn't give me a supervisor unless I told her what the call was about.
I said, "what do you think its about"? She said, "I dont' Know" I said, about "a car" she said we don't have anything to do with cars, we sell auto insurance" I said, "are you ***, auto insurance isn't about cars?", she of course said if I was going to speak that way she cant talk anymore and hung up....
Preferred solution: Let the company propose a solution
West Sacramento, California
Insurance Express - Personal Information Review from Los Angeles, California
Does anyone know who would sell them personal information? They know my address an cell phone.
The lady that called me said my information comes from "nowhere". And the manager said I shopped for car insurance online in a past 6 months.
I have geico insurance for the past 12 years and have no reason to shop around. But he kept insisting.
I got a call from them saying that I shopped online for car insurance which I didn't do. she was very persistent.
I kept telling her I didn't need insurance, I have insurance already. I told her I wasn't interested and please remove my number.
Fontana, California
Insurance Express Auto Insurance Review
I got a call from somebody saying they are from Lcn, wanting to give me a free auto quote. She kept pressuring me for info about my car. Why ask where I park my car?
Insurance Expert Talks
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Ya I worked there,they don't like to have there names revealed,but that's just TOO *** BAD!!:-)) some spick named Leo Martinez was my boss and this other guy Kevin dipasquale,and Justin theriault all losers,kids trying to do a man's job,I've been around the block or two,was a business man myself in my younger days,these kids now adays think this is a good job,because they don't know any better,this company is doomed to fail,can't tell you how many people were being lied to,supposed to say script but not everyone does.that's all I have to say,I'm very happy now,retired but will always serve as a bad memory.
You sound like an ***. I would definitely check out Insurance Express, I bet they did right by you. You are just too dumb to understand the BASIC of an Insurance policy.