New Reviewer

Extremely Poor Service Extortion

Mike the owner of Express Auto Glass, is a fraud! Not only were his price is extremely high, but in the middle of the installation he extorted me for an extra $20 for removing a small amount of rust from the frame of the windshield which is a normal part of the procedure! I have had over six windshields installed in my vehicles in the last 10 years, and never was there an additional charge for this part of the routine service. He refused to dispose of the old issue!, And after payment on my back was turned he disappeared without vacuuming the glass out of the interior of the vehicle! I would not trust him to install a windshield and a toy car!!

User's recommendation: NEVER.

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#3111752 Review #3111752 is a subjective opinion of poster.
Colorado Springs, Colorado
Preferred solution
Partial refund
New Reviewer

Express auto glass is a fraud!

I was approached by a sales representative of express auto glass while me and my daughter were in the mall parking lot. She said that my insurance company would cover the cost of my windshield because it had a few pits in my windshield. She said that she would give me free wiper blades and tint if we replace her windshield. I thought that was a good offer. Come to find out that it was fraud. The windshield didnt have to be replaced not patched. I found out that becuase she makes commision on each windshield she books with express auto glass, she does this on a daily basis. To top it off I didnt get my free wiper blades, tint, and two days after the windshield was installed, the windshield was leaking and shorted my dashboard out. Express auto glass would not take responsibilty stating that it wasnt coming from the windshield. I would not trust anything express auto glass representatives, installers, and customer service.
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1 comment

Express Auto Glass does not have Sales Representatives. We do not offer free windshield wipers.

#321754 Review #321754 is a subjective opinion of poster.
Silver Springs, Florida

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