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New Reviewer

Take Advantage of Seniors

I bought my first motor home from ExploreRV last March. It was a 2019 model with low mileage. Since purchasing, I have had it back in for electrical repair twice and finally fixed elsewhere to the tune of $1400 after their tech blew the electric. Terrible service. I think they saw an old woman coming and took complete advantage. Be very careful when buying or getting service from this company.

User's recommendation: Don't trust them. Take your biz elsewhere.

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ID
#2285441 Review #2285441 is a subjective opinion of poster.
Location
Alvin, Texas
Service
Exploreusa Rv Supercenter Rv Repair
Cons
  • Destructive service on rv
  • Poor
Loss
$1400
Preferred solution
Full refund
New Reviewer

New RV Defect - 75 days at dealer for repair and not yet fixed

So went to speak to our RV dealer (Explore RV USA) today about our Cruiser RV that are with them for warranty repairs. It has been 75 days and we need it for a trip at the end of the month (from 26th). The kitchen sink fell into the cabinet and spilled about half a sink of water into the cabinets. Sink was only fixed into position by 2 tiny “brackets”. No glue or anything else that was supposed to keep it in position. Service advisor not available but then spoke to the manager. He says my unit will be ready for pick up on the 26th but that the repairs will not be done. So we will not be able to use the kitchen. I asked if they have a similar unit we could use and he said no, we should our unit just with some limitations - we cannot use the kitchen. That means no sink, or cabinets, no stove or oven, or food preparation space in the RV. Also there may still be some mold in there. He also said that he will get his Regional Manager to contact me. I am not getting any feedback anymore from the manufacturer nor from the dealer (or their regional office).
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ID
#1626138 Review #1626138 is a subjective opinion of poster.
Location
Lima, Indiana
Service
Exploreusa Rv Supercenter Rv Repair
Cons
  • Very cheaply put together
  • I find more i dislike every trip
  • Quality of product and worse service
Reason of review
Warranty issue
Preferred solution
I want a non defective RV

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