ExploreUSA RV Supercenter

Buyer caution. I am not the type of person to leave reviews but in this case I must.

We are from Canada travelling 30 hours drive time. Agreed upon a price until they expected full payment wired prior to us viewing the unit. We were perfectly ok with a reasonable deposit and full payment once viewed which protects from scammers in my opinion. Salesmen said they could not do without full wire transfer as this is their busy time and they may miss out on a sale.

Big risk on our part trusting a dealer we know nothing about. Explore USA has no risk involved in this deal once we have wired full funds. As a business owner risk is part of the game but not when one sided. Do Not Send them or anyone else money with out confirmation of who they are or if the product advertised is even on the lot.

The whole deal seemed shady and high pressure. To many red flags leaning towards scam.

My first RV purchase was through this company. I can NOT expound on how atrocious the entire experience is.

I specified that I did NOT want a huge RV, nothing over 30 feet since this is my first one, the salesman assured me that he would keep me under the 30 feet. Guess what ladies and gentleman, My RV is a whole 36 feet!! Two of the three papers specifying the length of said RV in the contract state that it is under 30 feet, one does say that it is 36. Misleading much???

When I picked it up the technician told me he normally installs the hitch 2 inches below the recommended installation, I said he's a professional, well he wasn't. My hitch was installed too low which led to a blow out on the first time towing it somewhere the very next day. When I tried to contact the company the next week to say hey, this isn't what I asked for, they told me it would be a trade in and I was out of luck. Well I kept looking and that's when I discovered that the paperwork is misleading and doesn't match up for the length of the RV.

When I called to speak to a manager about this discrepancy I was told it would be a trade in and asked if I would like to speak to the original salesman who lied to me about the RV, ummm who would want that?. The title was not in my name at this time, which I also specified, the next day I called again and spoke to a different manager, explained the whole situation, again, about the different paperwork and not yet titled in my name, he informed me someone would call me back shortly. That didn't happen (are you shocked? I was not).

Another fun thing to note, this company does not have names/numbers/emails listed on their website other than names of the top three people. So even though I attempted heroically to find emails of higher ups I could send my concerns to I was unsuccessful. A week later I emailed the salesman that I originally purchased it from because that is the only email I can find, and he had a superior call me back. That is the ONLY person and time this company has called back.

This person gave me his email and asked me to send him the documents. I did. That was last Tuesday. I havent heard from them since.

So today (11/30/22) I decided I would just cancel the warranty to reduce my loan.

Called them to ask about that and once again talked to Mr. Adolfo. He informed me that someone would be in touch with me shortly. SHOCKER.

No ONE has been in touch with me and no one will be. I also attempted to email the aforementioned person and he has also not responded. I do not understand how this business has continued going for more than a couple of months if this his how atrocious their customer service is. DO NOT GO HERE.

THEY WILL LIE.

THEY WILL NOT RETURN PHONE CALLS OR EMAILS. THIS IS A SCAM BUSINESS