Experian UK Reviews
Experian UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Experian UK has a 1.0 star rating from 3 reviews and widespread consumer dissatisfaction.
Positive Feedback
Some users say the service can help maintain credit rating and that fraud resolution or Protect My ID has been useful for certain customers.
Negative Feedback / Risk Areas
- Repeated Experian customer complaints about poor customer service and inability to reach support.
- Billing, subscriptions and membership cancellation issues with recurring charges and refund disputes.
- Account access problems, data and accuracy errors affecting credit scores.
Key Takeaways for Future Customers
- Check Experian UK reviews and be cautious before subscribing to membership services.
- Document communications and monitor billing closely if you sign up for credit monitoring.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Experian UK has a 1.0 star rating from 3 reviews and widespread consumer dissatisfaction.
Positive Feedback
Some users say the service can help maintain credit rating and that fraud resolution or Protect My ID has been useful for certain customers.
Negative Feedback / Risk Areas
- Repeated Experian customer complaints about poor customer service and inability to reach support.
- Billing, subscriptions and membership cancellation issues with recurring charges and refund disputes.
- Account access problems, data and accuracy errors affecting credit scores.
Key Takeaways for Future Customers
- Check Experian UK reviews and be cautious before subscribing to membership services.
- Document communications and monitor billing closely if you sign up for credit monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't access my account or unfreeze my account
- - User can't log in to unfreeze credit; verification requires a call.
- - Automated system cycles questions and won’t connect to a person.
I am trying to log in to my account to unfreeze my credit, and it says I must call to verify - however, when I call, I am unable to reach a person. The Experian system just cycles through the same questions and is unable to help me sort my issue - yet, it won't refer me to a person.
What a nightmare! I've tried multiple numbers, but sadly, they all route to the same system that doesn't actually understand or listen to the issue.
Preferred solution: Deliver product or service ordered
User's recommendation: Be Careful!
Maidenhead, England
It responded
Nothing happened they keep saying theyll get in touch after two days and they dont.
I have been trying to get in touch with no response
Canciletion
I want close my account I dont want it in my life so please close my account please close my account right now
Preferred solution: Nothing
Biggest load of rubbish ever. I have requested under the new data laws that any and all reference to me is removed from their system. Instead they ignore my emails and send me reports.
- - Planning legal action for data privacy breaches.
- - They ignore requests to delete my data and keep sending reports; possible data-law breaches.
I am about to engage legal council and pursue the for breach of practice.
Having required them to remove any and all data regarding myself. They ignore emails and continue to send me reports.
They are in breach of at least 10 data laws that I am aware. I am sure my council will find more.
- All
- No customer service
Preferred solution: Apology
User's recommendation: Never use them
Fraud
Please someone needs to get in touch with me because I dont understand why my credit score is going down.i havent borrowed nothing please is urgent!!
- Maintain credit rating
Preferred solution: Full refund
Cannot login
I have been trying to reach anyone by phone with no luck
your account/ pw reset website does not work
your voice mail menu is the worst I have had to deal with to date
- I am starting to wonder
- Limited customer service
- Does not care about customers
- Fraud
Preferred solution: access to my account, a persons voice at the other end of the line. a working website that I can access I can't get into my account via your website, why would you ask me to then log in
User's recommendation: don't use Experian, it seems to be a scam
Can't log in
- - Closed previous account; new account not identified.
- - I can't view credit score or apply for loans.
- - Please call me to resolve problems.
I closed my previous account. I opened new account this afternoon but it's keep on showing sorry can't able to identify Ur details.
I gave everything correctly. I couldn't able to know my credit score.
I can't able to apply any loans in anywhere. Please call me and sort out my problems.
London, England
They take your money but dont recognise you!
- - Cannot cancel monthly payments online due to security blocks.
- - Pays £14.99 monthly and warns others to avoid Experian.
So I have an account with Experian which I used over 12 months ago at the time of getting a mortgage. Since then they take my money monthly but EACH and EVERY time I try to log onto their site to cancel the payments I've NEVER been able to do so as they DONT let me past security.
Their system is dire, use someone else or you'll be paying these robbing crooks £14.99 forever. Cancellled atr bank!
Identity
- - Unsolicited loan emails; after applying I was told I am not creditworthy.
- - The case is referred to a credit agency, affecting the credit score.
why should loan companies e.mail me suggesting I take a loan, I fill out the details as requested and then to be told, I am not credit worthy. Following this, it gets referred to a credit agency.
This reflects on my credit score. Why don' t credit agencies refer to the credit agencies. before sending me an e.mail.
This s immoral! and I think these companies should benil taken to task.
Preferred solution: Let the company propose a solution
Data breach consumer
Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.
Tarvin, England
Experian deduct points stating i have more account when don't and report doesn't
- - Experian reports more accounts than I have and misstates my credit history.
- - I am disabled; calls are auto-recorded and they won't speak with me.
experian deduct points stating i have more account when don't and report doesn't
i contacted them and i am disabled all my telephone calls are autorecorded due to short term memory disability. they refuse to speak with me ever again even thou i pay them monthly because i need to keep phoning them about complaint after complaint of things they get wrong.
if i do a single credit application 8 show up they have me staying at this address twice when only once. they wioll not change eithererror. they dropped my score saying i opened more non morgate accounts. i have not and report has same amount of accounts now as did before drop. they told me overdrafts no counted as available credit as show me with no available credit all the time. today they started quoting randome percentages of available credit used on each time i checked but al;l reports say no available credit.
my debt has gone away down and my score has gone down insteadof up. they were rude to me and shown signs on several occasion of being discriminative.
London, England
Experian - Credit Report Review from London, London
- - The reviewer accuses Experian of dishonest reporting.
- - They say online registration lures users to profit, even with excellent credit.
Experian consumer credit are professional crooks. They don't provide an honest credit information to lenders about the consumers.
Their reason is to lure you to register with them online, so they can make money out of you.
Even when you have an excellent credit history, they"ll still give you less credit score than you deserve. I dont know how they get away with this crazy dishonest activities.
Mary
Experian/Vanquis Rip Off.
- - cosy Experian-Vanquis links cost poor-credit customers; Vanquis pressure for Protect MY ID, with monthly fees and no paperwork.
The cosy relationship between Experian and Vanquis is costing People with a poor credit rating Millions of pounds. When you are accepted by Vanquis via their welcome telephone call, pressure is put on the customer to take out Protect MY ID, owned by Experian, No paperwork is received no signature is obtained, yet Experian deduct a monthly membership fee putting the customer further into debt.
They refuse to repay any payments. Complaining to the SFA is a waste of time.If you have been a victim contact me boblet1943@***.co.uk, we could form a fighting front, together we are strong, alone you are weak.
Brands Related to Experian UK
Experian
“I'll always tell people that freezing your credit is never enough because the deed has been done...“
AutoCheck
“AutoCheck shows 54,929 mileage when the car has 1,656 miles. They also show my car was sold in Palm...“
Free Credit Score
“Refund my money that your co. has withdrawn from my bank account. The forms were sent 22 days ago.“
CreditReport
“I didn't have a password. They sent me a new password and walked me through it. I am very thankful for...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation