Expensify
Expensify Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Expensify reviews show a 1.6 star rating from 2 customers and mostly dissatisfied sentiment, with a 100% unfavorable distribution and reports of a high price level.
Positive Feedback
Has great functionality and can be a great system when it works, though setup is reported as difficult for some users.
Negative Feedback / Risk Areas
- Frequent Expensify customer complaints about poor customer service and unhelpful chat support.
- Issues with billing, inability to cancel annual subscriptions, and refund challenges after purchase.
- Onboarding and scheduled phone support often canceled; membership management is problematic.
Key Takeaways for Future Customers
- Test core features thoroughly before committing to a paid membership.
- Confirm cancellation and refund policies in writing to avoid unexpected charges.
- Consider alternatives if you need reliable live support or are a solo small company.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Expensify reviews show a 1.6 star rating from 2 customers and mostly dissatisfied sentiment, with a 100% unfavorable distribution and reports of a high price level.
Positive Feedback
Has great functionality and can be a great system when it works, though setup is reported as difficult for some users.
Negative Feedback / Risk Areas
- Frequent Expensify customer complaints about poor customer service and unhelpful chat support.
- Issues with billing, inability to cancel annual subscriptions, and refund challenges after purchase.
- Onboarding and scheduled phone support often canceled; membership management is problematic.
Key Takeaways for Future Customers
- Test core features thoroughly before committing to a paid membership.
- Confirm cancellation and refund policies in writing to avoid unexpected charges.
- Consider alternatives if you need reliable live support or are a solo small company.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chandler, Arizona
Negative 10 if possible - Cannot even speak to a manager
- - Four business-level memberships have been in use for months.
- - Cannot cancel until the annual sub ends; spent over 5 hours in 2 months to set up.
After months of working on the business level with four memberships, I cannot cancel until my annual sub is up, which is ridiculous if it does not work, and I have spent more than 5 hours in 2 months to get it up and running correctly for us.
- All
Preferred solution: Full refund
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Expensify has Horrible Customer Service and Selective Help
- - Expensify had a great system, but customer service is poor.
- - Paid signup didn't fix issues; automated emails and canceled onboarding.
Expensify had a great system that NOW lacks customer service. I just signed up for the paid version (again).
I was entitled to such. However, I received nonstop emails from their automated report system. This was an error which they would not help me fix.
They have a system called onboarding where you can schedule a telephone call in the future, but they then cancel it once you pay. They will not answer questions and use a Chat Service that is Beyond useless.
It often takes them 10 minutes or more to reply and then they ask questions without reviewing any issues you submit. There online help refers to selections and menus that dont exist. This is likely the reason its stock has sunk to $2 a share. David created a create product being killed by customer service that seemingly only ask questions so you can give up.
They don't seem to know anything about the account and will not facilitate telephone scheduled customer service which support clearly has. It appears there is some passive aggressive or highly manipulative CSRs that seek to have you write, write, write, but provide nothing of help.
- But how do you set it up
- Has great functionality
- It is a great system when it works
- Never provides solution
- Customer service selectively chats
- In multiple chats
Preferred solution: Apology
User's recommendation: Stay Away
Colorado Springs, Colorado
WORST CUSTOMER SERVICE
WORST CUSTOMER SERVICE. CAN'T TALK TO ANYONE TO HELP.
THE CHAT IS USELESS.
BEEN PAYING FOR THIS AND STILL CAN'T GET HELP SET UP. AND EVERYONE KEEPS ON GIVING ME DIFFERENT ANSWERS ON HOW TO SOLVE IT.
User's recommendation: FIND A DIFFEFNT PLATFORM
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