ExpediaCruises Reviews
ExpediaCruises Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ExpediaCruises has a 1.7 star rating from 6 reviews with mostly dissatisfied consumers, 100% unfavorable distribution. No pros listed; recurring ExpediaCruises reviews note customer complaints about billing, refunds, poor customer service and high price levels, plus recommendations to book directly or do it yourself.
Key Takeaways for Future Customers
- Consider booking directly with the cruise line instead of using ExpediaCruises.
- Expect potential delays in support; verify charges and refund policies up front.
Negative Feedback / Risk Areas
- Frequent complaints about billing errors and refund delays.
- Poor customer service, long wait times, and misinformed agents.
- Wrong directions in app causing missed departures and trouble canceling reservations.
- High price perception and disappointing discounts or offers.
Positive Feedback
One reviewer praised an advisor who coordinated a complex family cruise booking and secured a promotion.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ExpediaCruises has a 1.7 star rating from 6 reviews with mostly dissatisfied consumers, 100% unfavorable distribution. No pros listed; recurring ExpediaCruises reviews note customer complaints about billing, refunds, poor customer service and high price levels, plus recommendations to book directly or do it yourself.
Key Takeaways for Future Customers
- Consider booking directly with the cruise line instead of using ExpediaCruises.
- Expect potential delays in support; verify charges and refund policies up front.
Negative Feedback / Risk Areas
- Frequent complaints about billing errors and refund delays.
- Poor customer service, long wait times, and misinformed agents.
- Wrong directions in app causing missed departures and trouble canceling reservations.
- High price perception and disappointing discounts or offers.
Positive Feedback
One reviewer praised an advisor who coordinated a complex family cruise booking and secured a promotion.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Delhi, National Capital Territory Of Delhi
Best experience booking a large family vacation!
- - Expedia Cruises made a multi-gen Alaska cruise stress-free with matching staterooms, transfers, group dining, and a dedicated reservation pro.
Trying to organize an Alaska cruise for a multi-generational group of nine seemed impossible online, but the team at Expedia Cruises made it entirely stress-free. Our advisor helped us secure matching staterooms mid-ship, arranged our airport transfers, and even coordinated our group dining times so we could sit together every evening.
They handled every tiny logistical detail and even tracked down an exclusive cabin credit promotion we didn't know existed. Having a dedicated professional handle the reservation made all the difference.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed customer
- - Booked a Dec 1-4 room; refund due for one night.
- - Bank shows 2999 booking fee and 249 room, $90 owed, Expedia refund unresolved, no email sent.
I went online and I booked a room for the quality and the first until the 4th of December. I've got this month.
They're supposed to give me a refund on one of those nights and they told me. I had to call Expedia and get my refund well. When I tried to call there, they didn't know what I was talking about. They didn't send me a email first of all, but I have my bank statement saying you took 2999 out for the fee for booking it that and then $249 out for the room.
And they owe me $90. Now they don't want to give it back to me really.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoorly informed agent that insisted 495 euro equalsv247 dollars. We were at a standvstill when I told the agent that wasnt possible. Agent then told me to make my own hotel reservation
Hotel reservation. Needed to tweak date. Was told that would cost 147 dollars even though cancellation was free
- Bad advice
Preferred solution: Apology
User's recommendation: Do it yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot satisfied
I can't cancel my hotel reservation , through the hotel. You want me to sign in just to cancel a reservation WHY. Why call you, the wait time is ridiculous.
- No pros
Preferred solution: Full refund
User's recommendation: Do not use Expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Expedia app gave wrong address, causing me to miss Sacramento River cruise.
- - The app lists 900 9th St as the address claimed by the cruise company.
I was directed to the wrong address for Sacramento River cruise.I missed the cruise. Expedia has the wrong directions in their app.
Unfortunately they did not take responsibility. They claimed that is the address given to the by the cruise company
900 9th st is the address on Expedia app
User's recommendation: Book directly with the cruise. Avoid expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero customer service zero interaction
- - The reviewer is disappointed by the company.
- - They cite poor service and quality, and describe the worst customer interaction.
I I have never been so disappointed from a company that treated me so well fall down to the level of such poor service and quality and the worst customer interaction ever please don't even consider them
- That that was the good part
Preferred solution: I'd like to see them go out of business
User's recommendation: Please don't even consider them for your travel plans
Travel Agencies Expert Talks
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