Exoticca Travel
Exoticca Travel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Exoticca Travel has 1.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid them.they don't care about customers. They love to email promotions about trips but won't answer emails about needing help. Very frustrating experience with them!", "NEVER USE THIS COMPANY", "Do not book with this company", "Do not even think about using exoticca!", "Stay far away from Exoticca.".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Exoticca Travel has 1.3 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Avoid them.they don't care about customers. They love to email promotions about trips but won't answer emails about needing help. Very frustrating experience with them!", "NEVER USE THIS COMPANY", "Do not book with this company", "Do not even think about using exoticca!", "Stay far away from Exoticca.".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Top Exoticca Travel Reviews
"Pathetic customer service!!!"
I have tried for almost two weeks to get ahold of someone to help me...I've emailed, I've called and either got hung up on or no one answered, chats got...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Pathetic customer service!!!
I have tried for almost two weeks to get ahold of someone to help me...I've emailed, I've called and either got hung up on or no one answered, chats got unanswered...we're done with them!
User's recommendation: Avoid them...they don't care about customers. They love to email promotions about trips but won't answer emails about needing help. Very frustrating experience with them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReported to have headquarter in Miami - no such company there - NO CUSTOMER SERVICE
Extremely deceitful and zero customer service.
I approved a 'deluxe' travel plan to Morocco leaving Feb.
16. This itinerary had flight dates and times but no airline names. I requested airline names along with other information like the hotels I reviewed from the itinerary that were NOT 4 and 5-star rated hotels. I was assured they were and that I could not change them.
I paid for the trip, but when I received the itinerary, the flight information changed dramatically - an 8-hour layover at JFK - not acceptable. I contacted the salesperson, Michael. Nothing. I contacted customer service via email and telephone.
Hold times were over 45 minutes - all they could do was 'escalate.' They booked us on JetBlue - not an airline I would ever use. The entire experience was horrible. Their customer service was nonexistent; their feeble attempt to 'escalate' produced nothing viable.
I would never use them again, nor would I recommend them. Very deceitful and liars.
- Bait and switch - no customer service
Preferred solution: Full refund
User's recommendation: NEVER USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Several attempts to cancel March 19-27, 2025 tout
On multiple dates and times I was NEVER able to talk to Customer Setvice to cancel my trip on March 17-26, 2025! Using their customer service number and directed to someone "who could help with this cancelation, " after wait times of 1 hour + to 2+ hours NO ONE EVER ANSWERED their customer service line waiting, like myself, for taking care of my cancelation!
Due to onset of recent medical problems affecting mobility, I am unable to meet the walking required in my and my husband's trip to Coastal Cities and Douro Valley in Portugal, March 19-27, 2025. Various attempts beginning the end of February were made to cancel this trip once this became known.
But reaching Exoticca customer service, at times being placed on hold and waiting 1 1/2 - 2hrs for customer rep, who never responded, proved both unsuccessful and VERY frustrating! We need to cancel this tour and needed your help in resolving this issue so a claim to our insurance can be made and help to return the cost of the tour to apply to my medical expenses resulting from recent health problems.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to find out my airplane flights.
I haven't been able to contact anybody by phone at your office. I need my airline dates and to and from Sacramento, CA for my booking number EX202430****.
Glenda McMillan
Preferred solution: I would like my intineray for my trip.
London, England
Stranded in Peru, flights cancelled, no further info or assistance
Do not book with this bunch of amateurs regardless, the whole booking process was full of lies & deception. Accommodation not superior as paid for.
We are now stranded in Peru, the Exottica help line is utterly pointless, 5 hours into a request for help, they repeatedly cut the conversation, which means we start the merry go around again. They are leaving it to the airline to resolve, the airline are pointing us to Exottica!
Again DO NOT book with exottica
User's recommendation: Do not book with this company
Mchenry, Illinois
Not happy
Have humans available to talk with. Was put on hod for over an hour before I was finally able to talk with someone. Once I was able to talk to her she was very good at helping me with my problem.
Colton, California
Refund
Airline ticket was basic only. Had to pay $320.00 for carryon. Return call today or will dispute tour charges
Durand Anderson 775225****
Lima, Lima
Change returning flight
I currently have to leave lima Tuesday at midnight would like to change it to Monday afternoon or Tuesday morning. Please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clarence, Ontario
Upgrade
We wanted to upgrade our flight but were told we have to upgrade everyone or no one
Which is really annoying since we are not related and if I want to fly business class it shouldnt mean that everyone on the reservation has to fly business
Second we are 3 different families that booked that trip. Why were we grouped into one group is also strange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpgrade
Wanted to upgrade my flight to business class. The agent said either everyone does the upgrade or nobody.
The system wouldn't let her do it. Very strange.
Preferred solution: An upgraded flight
Hi Inna, Many thanks for your review. We want to study your case to try to help you as much as we can.
We would like to kindly ask you to share your booking details so that we can take a look at it.
Thank you in advance. Regards, Exoticca
Written dispute has not been given the curtesy of communication. When called, was told they are “pushing it forward”.
No result or response to my complaint. Stranded at airport for a whole day waiting for the local travel company to make arr. for disrupted travel.
- No communication in country during travel and none now
Preferred solution: Price reduction
User's recommendation: Do not even think about using exoticca!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Garden, Florida
TRILOKAGG64@***.COM
RES # US-EX202320****
WE PAID FOR SUPERIOR HOTELS OFOREN THIS RESERVATION. HOWEVER, WE HAD ISSUES WITH ALL THREE HOTELS.
I HAD PREVIOUSLY REPORTED THOSE ISSUES, BUT NONE WERE RESOLVED.
AT NH BUENOS AIRES HOTEL - THERE WAS BLACK MOLD IN THE BATHROOM - HEALTH ISSUE
AT PANORAMIC GRAND - THERE WAS NO HOT WATER
AT WINDSOR EXCELSIOR HOTEL - YOUR AGENT MADE AN ERROR IN REGISTERING RESERVATION ON OUR NAMES.
WE WAITED FOR 3 HOURS BEFORE THEY COULD CHECK US IN.
THEREFORE, I AM REQUESTING A REFUND OF $1,200 AS A COMPENSATION. PLEASE ISSUE A CREDIT TO MY VISA CARD, THAT WE USED FOR OUR PAYMENT.
WE APPRECIATE YOUR COOPERATION.
THANKS,
TRILOK AGGARWAL
Paris, Paris
Flight delay
Treated so terrible
No sense of hospitality
Air France had this kind of reaction
It is not my fault (theirs)
But they made it my problem
They should go to the Disney school of hospitality
They have made a great trip organized by Exoticca at nightmare
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redwood City, California
Cancellation of 8/18-8/31/24 Peru&Bolivia Tour US-EX202320**** Ping Chen
Hi Customer Service,
My name is Ping Chen. I would like to cancel my 8/18-8/31/2024 Peru&Bolivia trip.
The Reservation finder is US-EX202320**** under the group leader of arthur.tseng@***.com.
Mine is US-EX202320**** Ping Chen & 3 other people in a payment group. I have paid $1,079.55 on 10/28/2023.
Please acknowledge the receipt of this cancellation.
Thank you,
Ping Chen
User's recommendation: Nobody answered the Cancellation line of Exoticca toll-free numbers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItinerary Booking reference: US-EX202318****
I can not find my itinerary.
Also, i just added an excursion and when i tried to pay it said that only bank transfers are allowed?
Since when? I paid with Credit Card before.
Preferred solution: my itinerary and i wanr to pay with credit card, not bank transfer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redwood City, California
Nobody answered phone calls at the Cancellation desk
'I called several times to Exoticca Travel in an attempt to notify them my cancellation, but each time, I waited at least 30 minutes to almost an hour, yet nobody answered the calls. The same music played over and over again!
User's recommendation: Don't travel with them!
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Hi Inna, Many thanks for your review. We want to study your case to try to help you as much as we can.
We would like to kindly ask you to share your booking details so that we can take a look at it.
Thank you in advance. Regards, Exoticca