Denise J Tad

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Products not received

My name is Denise Johnson. I am very disappointed with the company Exederm. I never received my products which I ordered in early December. I have sent numerous emails as well as calls which are never returned. This order cost me $50.00. If I dont get my order soon I have no choice but to notify the Better Business Bureau and report this.
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Preferred solution: Full refund

map-marker Franklin, Indiana

Delivery and Shortage issues

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There's nothing wrong with the product, Exederm Shampoo. It works great. Perfect for people with allergies because it doesn't cause any itching. But there's a lot wrong with the company that makes it. Out of product for months at a time. Very slow delivery, like weeks after you order. It's a shame a good product like Exederm isn't sold by a more professional and dependable company.
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Mirella V

Complain/ container

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Hi i purchased the Plexaderm it does what you say on my lines ,but I'm at the end of the tube and it will NOT dispense the rest of the product....i do not know how to retrieve it ..... Its a small tube i should be able to totally use it all.... for what we pay you also give more of the product since you are cheating with the tube, i feel you should send me a smaller tube since i am not able to get the rest out.. i would like to know if anyone else has the same problem... were can i see other complaints . If you can return with an answer i really appreciated. Disjointed costumer.... Mirella Vercillo
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment

Use your scissors and cut off bottom of tube, you can then get every last drop out ,I cut bottoms off all of tubes and keep cutting shorter as I use it up, You may also put the tube in a small plastic bag so it wont dry up

Margaretha Bwb

Resolved: Exederm Baby Cream Contains Carcinogens!

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Updated by user Apr 21, 2016

After I returned the product unopened, Exederm refunded the entire amount, including postage both ways. Very impressive. GREAT customer service!

Original review Apr 01, 2016
This cream caused all kinds of toxic effects, but diarrhea was the worst. So I looked up every ingredient on the web. "Exederm Intensive Baby Moisturizer for eczema and dermatitis" contains CETEARETH-20, which contains TWO known cancer-causing elements: Ethylene Oxide (especially toxic to kidneys) and 1,4-dioxane! When I stopped using the cream, the diarrhea stopped. Ceteareth-20 is banned for use in Canada and Europe. What's really insidious is that there's a drawing of a cute infant on the product. After all, babies can't read OR talk! After reviewing every new thing in my routine, it came down to the cream. When I used it at night, I had diarrhea the next day. When I didn't, I didn't. Thank goodness for the web!
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  • Non-disclosure that ceteareth-20 contains two known carcinogens
  • No response to my email to customer service
  • Non disclosure of known cancer-causing ingredients
Reason of review:
Bad quality

Preferred solution: Full refund


WHAT IS IT? Ceteareth-20 is a penetration enhancer which alters the skin structure, allowing substances to penetrate deeper into the skin.

Made from Cetearyl Alcohol (a mixture of cetyl and stearyl alcohol and ethylene oxide), this chemical ingredient is commonly found in a number of skin care products, moisturizers, hair conditioners, suntan and indoor tanning products and hair dyes, colors and tints. HEALTH RISK: Ceteareth-20 is considered a moderate to severe health hazard by cosmetics researchers and is restricted for use in cosmetics. It is highly unsafe to use on irritation or damaged skin. Studies have shown that this chemical ingredient is potentially contaminated with Ethylene Oxide and I,4-dioxane – two known cancer causing substances.

According to the EWC Cosmetics Database: “The carcinogen 1,4-dioxane contaminates up to 46% of personal care products tested (OCA 2008, EWG 2008). The chemical is an unwanted byproduct of an ingredient processing method called ethoxylation used to reduce the risk of skin irritation for petroleum-based ingredients. Though 1,4-dioxane can easily be removed from products before they are sold, its widespread presence in products indicates that many manufacturers fail to take this simple step.” Being a penetration enhancer, Ceteareth-20 works to speed the passage of these chemicals directly into your bloodstream.

Much more research needs to be conducted on this ingredient before we start applying it onto our faces, into our hair and introducing it into our bloodstream. Avoid this chemical when purchasing your beauty products.


I just read your review, and 20 minutes ago purchased a tube of exederm, $11.99 for a 2 oz tube, I am returning this product as of tomorrow. Furthermore on the box it has a seal from the National Eczema Association / and says Awarded the NEA Seal of Acceptance September 2008 Can that be true?

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