Manufacturer: Exede Category: Internet Plans Clear all filters (24 of 24 reviews match)
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i have been lied to and i got the service and not a day later i said i dont want this service i have been threatened with 15/ month to cancel.and im bot paying that and i dont want tbis service either! done im reporring to bbb.and getting a lawyer!
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Exede.Lindsey

Exede.Lindsey Hello
I am part of a small team at Exede working to resolve customer issues. I'd like to look into this situation for you to see how I can help. Please send your account an...

I called Exede numerous times but every time I was either hung up on, or they told me they could see no problem & it must be something I was doing. Let me repeat- MY fault & they HUNG UP on me numerous times mid call!!!! At least on 4 different occasions!!! When they came out with the Liberty plan, I thought it would be better but speeds were slower & eventually stopped working completely! & they still told me they could see no problem, it was...
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Anonymous

Anonymous I agree completely. This service is terrible. And even when we are using the 10 gb the speed is still slow. It makes dial up seem like lightning. I get so sick of watching any...

ExedeBrad

ExedeBrad I'm sorry to hear about your experience with us. Unfortunately a limitation to satellite internet is that data caps are something that is enforced just due to the fact that on...

1.4
I liked
  • Auto billing
  • Website
I didn't like
  • 2 year contract even if service completely isnt working
  • Internet service slow or did not work
  • Getting hung up on by customer service mid call
#863424
Their Liberty plans are a big ripoff...better off witht he cheaper classic plans. they really need to be closed down. They called me and promised all sorts of discounts to stay with them after my 2 year contract was up and nevr delivered. It has been a nightmare trying to deal with them. It doesn't matter if you talk to the supervisor they are just as rude as the rest of them, maybe more so....this company needs to be investigated for...
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ExedeBrad

ExedeBrad Hello
My name is Brad and I'm a member of Exede's corporate team. I'd like to discuss some of the issues you are stating that you are having with us and our service. Pleas...

Exede.Lindsey

Exede.Lindsey Hello,
I am part of a small team at Viasat working to resolve customer issues I'd like to look into this situation for you to see how I can help. Please send your informa...

1.0
I didn't like
  • False adverertising
  • Service
  • Rude customer service
#858663
We are very unhappy with Exede. We are on the Liberty Plan and Exede told us that once we hit our data limit with the 'priority speed' we would still be able to use the Internet--at slower speeds, but that the speed would be faster than our former Internet (DSL). However, in the evenings we are NOT ABLE TO ACCESS THE INTERNET AT ALL. This happens every single evening for several hours (and sometimes during the day, too). We constantly get...
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ExedeBrad

ExedeBrad Hello,
My name is Brad and I'm with Exede's corporate office. The Liberty Pass plan gives users the freedom to browse after their priority data is used during the daytimes ...

2.0
I didn't like
  • Terrible connection-as in no connection in evenings
#857110
This service is going to be offered by Direct TV and AT&T as well.they will call it by the package name "LIBERTY" or "LIBERTY10" the company is actually called "EXCEED" I think they don't mention that name so you don't look 'em up till it's too late. Without going through details (data restrictions, bad service, high cost for what you're getting....) IT IS BY FAR THE WORST INTERNET SERVICE IN THE WORLD.You will be PAYING FOR SOMETHING YOU'RE NOT...
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Based on their assurance that with the plan I chose (The Liberty Pass) I would never experience speeds slower than 1 mbs , I chose Exede. For the first few months I was completely satisfied with the service. I bought 10 gb of data per month and while I had data my speeds were around 10-12 mbs. When my data was exhausted my speed dropped to the promised 1-2 mps. This was always enough to do anything I normally do on the internet. Last month we...
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Anonymous

Anonymous Worst company ever! They sent a monkey who installed the dish in 2 separate places and didn't use either one? After, they stole the DirecTV stand to put their dish on? Not unt...

ExedeDiana

ExedeDiana Hello Anonymous. I'm sorry you have not been contacted by anyone. Please send an email to exedelistens@visat.com with your account and contact information. Also include if y...

1.0
I didn't like
  • Unethical practices
I am a new customer, I have been with Exede for a very short time now. Not even a month to be exact. My experience has not been so good either, I just want to say I honestly do not know how this company is in business, It is beyond me. & It's like a new problem with this provider daily. I am on the Liberty 12 plan my priority data is supposed to be 12.0 GB a month. I was not informed I would be billed this month than I got a call saying my...
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1.2
I didn't like
  • Price gouging rural customers
  • Poor speed
  • Poor customer service
I changed from Classic to Liberty 3 weeks ago. This speed issue began last week. Support says there is no congestion causing the slow speed. Once the modem had errors the support corrected that. Slow speed is consistent. I have received various information from Exede reps and each one says the other one was incorrect in their information. No one seems to know what is causing my speed issue. One rep said it as a software issue when...
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2.1
I liked
  • Classic service
I didn't like
  • False avertising
  • Liberty pass satellite service
#850280

Because we have little choice in rural areas Exede talks the big talk to get you to sign and then provides little or no service. The data usage doesn't seem accurate to me. You start off with priority data and then when your usage is up, in my case it was 30GB which is gone halfway thru the month, how is unknown since we don't watch anything online anymore because of the slow service. Then a Liberty plan kicks in which has a reduction of...
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1.1
I didn't like
  • Misleading information prior to installation
  • Product quality
  • Customer service sucks
#840749
I left DSL and went to EXEDE and it was the worst thing I have ever done. I use this mainly for school and by the 15th of the month, the 10GB is gone and they switch me over to liberty pass which doesn't work pass 4 in the afternoon. Meaning they told me it will be slow speed, but my internet tells me no connection available. When I call, I'm told I need to buy more data. I asked to speak to supervisor and they told me they will call me back...
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Anonymous

Anonymous I am also angry with Exede, due to an extended outage for which they can't even give me an estimate of when it will be back.
However, I cannot understand why anyone who can...

1.1
I didn't like
  • Price gouging rural customers
  • Service
  • Horrible service
#837345