Manufacturer: Exede Category: Internet Plans Clear all filters (3 of 3 reviews match)
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Just got off the phone with Technical support at Exede internet service to complain of slow internet speeds. I have the 12 MBPS 150GB plan. The last two nights my speeds have been 3 MBPS at best. The person I talked to tonight tested the speed himself and stated yes they are slow. But they is nothing I can do, It's caused by congestion. I said I'm paying for 12MBPS and he said Exede can provide up to 12MBPS but not responsible for slower speeds...
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Anonymous

Me Wow, I didn't know they offered a 150GB plan. Mines only 12GB and I pay $80 a month with the Liberty Plan. Is this post from 2017? What do you pay?

Exede.Lindsey

Exede.Lindsey Hello,
I am part of a small team at Exede working to resolve customer issues. I'd like to look into this situation for you to see how I can help with your speeds. Please se...

We are told that they are currently experiencing high volume on the satellite which is resulting in poor speeds... Bottom line, it doesn't matter what the time of day, the download speeds are ALWAYS low. Today, we called to cancel again... walked through the same process and said enough was enough. 2 weeks of this run around was all we needed to confirm that this would never work. Although we were told that we would only be charged the...
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Last July I signed up for satellite internet with Exede Internet because they offered a trial plan with a 150gb data allowance for just under $70 a month and a two year contract. The trial period lasted for six months. At the end of the six months they informed me that the plan I was on was no longer available and my plan would change to a measly 20gb a month at the same cost. What a coincidence! The day my trial period ended was the day that...
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2.3
I liked
  • Installer was very polite
I didn't like
  • Do not care about their customers
#835396