Idont w
map-marker Paradise, Nevada

Worst moving company ever

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If I could give negative stars I would. My experience with Executive moving is like a broken record of all the other reviews: almost double the quote once they had my items, over a month to deliver, despite the 5-7 day quote. Items broken when delivered. Most importantly to me is the missing artwork. EVERY SINGLE SIGNED PIECE. They didn't even deliver all the boxes of artwork. Every box that was delivered was opened and resealed. We are talking thousands of dollars which was to help with college expenses. After repeated calls and lies, I was told to file an insurance claim- another joke. I did file with BBB and the FMCSA but that also was a waste of time. So like almost every other review- RUN from this company!!!
View full review
Loss:
$15000
Cons:
  • Entire experience

Preferred solution: Close up and stay out of this business

User's recommendation: RUN AWAY

Tonya T Oto

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Las Vegas, Nevada

Choose another reputable company, NOT them!

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Executive Moving And Storage - Choose another reputable company, NOT them!
Updated by user Dec 22, 2019

My school supplies that were stolen is going to affect my grades. Fashion notebook, took 3 years to complete is worth 500 points towards graduation.

My supplies I use to make my designs, 20 years of building. My Air Mac, printer, total gym and all of my work out DVDs. Coin collection, kids shoes and clothes, my shoes etc.

And... The fact I have someone else's personal stuff.

Original review Dec 22, 2019
I did NOT hire these people, I booked my pick up from International Van lines! Who then hired and contracted this lousy company! A move that was just supposed to cost me $1,600.00 these people charged me $9,897.00, to relocate me from Las Vegas, NV to Long Beach, CA. The lost my house hold goods, my stuff was opened rummage through, with valuables stolen, (coin collection, Air Mac, printer, all of my fashion school materials, designs, sewing machine, 13 and 16 years old school uniforms, my shoes, kids shoes, Total gym and 17 DVDs, and more). But the real thing is I have some else's name, SSN, all of her degrees, HS diploma, BA, MBA, Doctorate, personal references, letters of recommendation, her scrubs, banking and insurance (medical and life). I will find her, and we are going to sue this horrible company.
View full review
Loss:
$12000
Cons:
  • Overcharged
  • Customer service
  • Misleading
Reason of review:
Bad customer service, over pricing, theft, broken furniture,I received someone else's stuff

Preferred solution: Compensation for stolen and broken furniture

April H Rrt
map-marker Houston, Texas

Horrible!!!

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My son contacted a company to move his antique pool table. That company brokered these people to do the moving. The pool table arrived without two of the legs. This was the first of May. He tried contacting them several times through phone and email. No one would ever return his call. He finally filed a claim, which we were told could take up to six months. I contacted the company today to see if I could get someone. The first phone call I spoke with a woman who did attempt to help us because she thought she had the legs. She sent a picture to my son, but it wasn't them. I then asked for a manager. I was put on hold for several minutes, then disconnected. I called again and was immediately put on hold. I was on hold for six minutes and they never checked back. I called again and was put on hold and disconnected. Fourth time might be a charm...finally get to talk to someone who claimed to be the manager. When she answered the phone I thought she said her name was Tonya (didn't write it down), but she definitely didn't sound like a manager. I proceeded in elevated not so nice tones to relay everything that had transpired, and wanted to know what they were going to do to remedy the problem. She stated that we should file a claim. I told her that we wanted the legs to the table. She refused to have anyone look for them because their facility is 50,000 square feet, and that would be too big an effort. I pointed out that they hadn't even apologized to my son for losing this. She said I should apologize to her service girls for talking to them the way I had, and stated that she had recordings of me using the "B" word five times with one of the girls. I told her the only thing I had done was to elevate my voice. I hadn't sworn, name called, or done anything but state facts. I then asked her to please put the girl on the phone and play the recordings so I could hear where I had said that (I hadn't said that so I knew she wouldn't do it). At this point she said she would listen them later. I then told her I would be happy to blast them on social media for the horrible company they were. I've never had a company treat their customers so bad. Once I got online, I noticed that they have many, many negative comments. No Surprise! Guess our antique pool table will just be devalued because of their negligence and unprofessionalism. Oh yeah, when I asked her name again at the end she paused and said Sarah.
View full review
Loss:
$20
Cons:
  • Damage and loss of items
  • Customer service
  • Reckless treatment of property
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Tonya Wvk
map-marker Las Vegas, Nevada

Scammers

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I have paid $10,000.00 for a Las Vegas, NV to Long Beach, CA. I was quoted $1,600.00 for the move and $275.00 per month for storage. Well Storage went up $775.00 a month for 5 months. I had to pay in full, now it is 3 weeks and I still don’t have my stuff. Tiffany is a lair and the truth ain’t in her. Now she’s always away from her desk, not returning emails. I want an attorney!!! Whom ever is willing, I will join you in the pursuit of suing, etc. titsworth007@***.com
View full review
Loss:
$50000
Pros:
  • Easy to locate
  • Easy to find
Cons:
  • Overcharged
  • Executive was brokered for my move i did not hire them
  • Misleading
Reason of review:
Entire experience

Preferred solution: Full and my delivery

1 comment
Charmine Cdp

have you got your stuff yet? its been 4 months for me .

I've had a lawyer, filed a police report, filed with ntsb, nobody is doing anything against this company. I think we need a class action lawsuit

Tonya Wvk
map-marker Las Vegas, Nevada

Scammers

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Updated by user Aug 28, 2019

Today I finally have an estimated delivery date, that is still going to take another week. My son and have started school, I have also gone back to work.

Need my work equipment, and my school supplies (that are too expensive) to replace, especially considering I have paid $10,000.00 for a Las Vegas, NV To Long Beach, CA move.

Again I am looking for an attorney. I was extremely overcharged!

Original review Aug 28, 2019
I have been charged $10,000.00 for a move from Las Vegas to Long Beach, CA. I have been in my place for 3 weeks now!! They are paid in full, Not returning phone calls, or answering emails. I still don’t have a projected delivery date. I am more that mad, angry and frustrated. Anyone knows of an attorney please let me know. My move/contract original total cast was supposed to be $1,600.00
View full review
Loss:
$50000
Pros:
  • Easy to find
Cons:
  • Entire experience
Reason of review:
Pricing, still don’t have my furniture, customer service

Preferred solution: Full refund and my furniture

1 comment
Charmine Cdp

aim too going thru this, I still have not got my furniture. its been 4 months. we need to do something to stop this company.

Randolph P Gou

Worst experience I've ever had

I recently moved from California to Connecticut. This company tried to squeeze me for more money every step of the way. First they missed the day that they were supposed to pick up my stuff, then the driver said he couldnt lift any more than 100 pounds. Next he loaded all but my dining room table and demanded another 700 dollars. We ended up leaving the table. Then he added 100 dollars to the bill for no reason. My furniture was supposed to arrive in 7 days, it wasn't. When questioned the agent gave me attitude saying they have 30 days to deliver. When my stuff was finally scheduled for delivery the driver told me I needed to pay 350 dollars more to transfer to a smaller truck. He finally settled for 100 dollars. When my stuff was finally deliver it was trashed and smashed and missing my tv, pots and pans, fire tv, and my dvd player. I then filed a claim with their insurance and was denied after being told that they were only liable for 60 cents a pound. Who buys TV's by the pound? BEWARE!! THIS COMPANY IS AS CROOKED AS THE DAY IS LONG! FROM THE BROKER (ALL MOVINGUSA) to the movers(EXECUTIVE MOVING)
View full review
Loss:
$2000
Cons:
  • Executive was brokered for my move i did not hire them
  • Customer service
  • Listed in letter
Reason of review:
Bad quality

Preferred solution: Full refund

Featured
Deborah T Pip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

EEK! Don't hire them! JUST DON'T!

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Executive Moving And Storage - EEK! Don't hire them! JUST DON'T!
Explore video interviews
Updated by user Jun 01, 2018

I have had dozens of folks contact me about this company after posting my review. It shows that I am not the only person/family whose life was affected by hiring them.

I have had an interview with an investigative news team. They, too, will be following up.

PLEASE be careful who you hire. https://www.youtube.com/watch?v=yYUdMT3FjlU

Original review Jan 05, 2018
I have meticulously read through all of the reviews and can say that I have had the exact same problem as all others. I DIDN'T read these BEFORE my move because MY mover...ARROW-MOVING (TRUCKING) company is who I actually hired...swore up , down and sideways that they were NOT brokering out my move. That my move would be on two 26', DEDICATED to my move, trucks. Joseph said I could write my name on tape across the doors and the same two trucks would show up at delivery. WRONG WRONG WRONG!!! I didn't know my things had been transferred to a semi until I called days later and found out my things were sitting in a warehouse in Vegas waiting for another household to load onto my semi. I ended up having THREE other homes on my truck. The damages were countless. They stole every one of my husbands crow bars, his refrigerator dolly, his flat four wheel dolly and countless tools. We were told by one of our actual movers that the warehouse in Vegas is a free for all for their employees to "shop" from your items. He said they are all on camera but nobody cares to watch. So all of you who have had similar problems..well all of you...the thing to do is to complain to DOT using their DOT number..209**** fmcsa.dot.gov/protect-yo…. I was told this is the only place that will hit them in the heart. Also complain to Consumer Affairs. consumeraffairs.nv.gov/A… and of COURSE BBB!!! We all need to rally to shut this piece of crap, dishonest, deceitful company down. Now a lesson for you newbies: KNOW that the Salesperson is selling you a move. They will then contract your move to (Broker it) a company such as these liars. Executive. BE POSITIVE the company you hire is the company who shows up.how could I know Executive was this bad since I had NO IDEA I had hired them..because I didn't! So find out who is actually moving you! My salesperson, JOE M (JUNIOR) probably doesn't exist. (Alias) He bad mouthed another company called Revolution Moving Systems after I talked with their sales rep, a girl who called herself SARAH. WOW, just wow...after going back and forth between Joseph and Sarah trying to decide which company to go with, Joseph was the "better talker" and won my business. This only happened because when I blocked Sarah from calling me, she called me from her daughters cell phone (JADE) and when I looked that number up on Facebook what do I find? Sarah and Desiree are one and the same!!!! Desiree is a person who had MANY bad reviews with Revolution Moving Systems so I am now thinking she has an alias! So, bottom line folks, the salespeople at the company you thought you hired talk a good game and simply SELL, pulling your heart stings and getting into your personal life. They RELATE to you, reeling you in. Talk about your family all while laughing at you behind your back. Promises never kept. When it is all over and you are ready to put a bullet in your brain, they conveniently disappear off the face of the earth. If any of you have dealt with a Joseph M, know him or know where I can find him..I would happily fly to Vegas to deal with him face to face. He related to me about my older mom who I was taking care of, my four dogs I rescued, all the stresses of life I was going through...took the whole thing personal while he LIED about everything. Top it off, he has over 20 phone numbers but now he can't be reached at any of them. Here are some...and you will find that all of the customer service people...Tiffany, Karen, Jessica, Kassie and Kayla (THE MANAGER) all sit in the same little office and not ONE of them knows who Joseph is???HE booked my move with them so how could they not!? They are all very good at what they do..LIE! . Here are loads of numbers to avoid! On my Arrow invoice 972-200-**** (my original contact) 855-330-**** Executive Invoice and inventory sheets 972-200-**** 503-757-**** 972-200-**** 951-977-**** 972-200-**** 972-200-**** (Tom?..Josephs Supervisor..no more contact from him either) 702-577-**** 386-569-**** (on BBB) 972-200-**** 702-331-**** Customer Service at Executive 702-331-**** Customer Service Jessica and Tiffany 386-569-**** On BBB for Arrow-Moving email for joe@***w-moving.com gets no response 702-947-**** Sarah at Revolution...or is this Desiree? lol on Desiree Miller's FB page it says she works for WEST COAST MOVERS..she SAYS she didnt know this and will "look into it." (this is really Sarah as verified by her FB photo and a business person who knows her and said she is a liar. 877-939-**** WEST COAST MOVERS directly from Desiree's FB page So, I have done a lot of research and will NOT stop. This is scandulous and puts so many good people through so much heartache. PLEASE message me and jump on my bandwagon if you want to try to all get together and actually DO something. All the negative reviews .only encourage them to disappear and close down, then to reopen under another name doing the same thing. UPDATE ..we are DAILY opening boxes to find everything damaged, borken, shattered or STOLEN. NOT missing. STOLEN..AMMUNITION, dollies, fishing poles, exepensive regulators, tools, weights. Too much damage to even mention. Please do your due diligence and look at all reviews before you decide to use them! Check out link to Yelp reviews below
View full review
Loss:
$2000
Cons:
  • Executive was brokered for my move i did not hire them
Reason of review:
Unfulfilled promises. Breach of contract in late pick up and offloading without permission

Preferred solution: FULL refund for STOLEN items and reimbursement for expenses from them being three days late on pick up (BREACH) of $1500 I had to pay new owners!

2 comments
Guest

That's very horrible that you were angry and insane at the time.

Guest

That's so horrible.

View more comments (1)
Kee Vcx
map-marker Las Vegas, Nevada

Executive Moving and Storage and CSI Pros what a Joke!

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We moved from Indiana to Arizona and what a nightmare experience! Stay clear of Executive Moving and Storage- CSI pros handles their claim process, they are not much better. They showed up in a Budget truck for pickup and delivered in a Mayflower truck- they don't even have their own vehicles. Before the budget truck arrived, there was a guy parked in our apt. complex parking lot smoking a joint in his car. When the Budget truck arrived, he got out and he was one of the guys moving our stuff! The price increased 4 times before the truck ever left the parking lot! They lost 21 boxes, a 12x20 outdoor carpet, a floor lamp, and numerous items. Multiple items were broken, including our 55 inch Smart TV. The frame was bent and the LCD screen cracked- ruined. At 60 cents a pound insurance, that covers nothing! This moving company is careless, reckless and even worse- they called me the next day to see if I had someone elses scooter! CSI Pros handles their claim process, after spending an hour and a half to 2 hours uploading pictures, bill of lading etc... they denied my claim stating they didnt have any proof. After emailing them, they stated they took the information the carrier gave them, and didn't even bother looking at all the information I provided. Thus, I had to fight with them too! Initially, they offered me a little over 100.00, at the end of the day, after my complaining and fighting with CSI Pros, they offered me a measley 591.00 if I would agree to stop filing complaints and writing bad reviews, I told them to take their money and shove it! I'd rather write my reviews and file my complaints in order to keep others from experiencing what I did with this company! Stay clear of Executive Moving and Storage, unethical, poor business practices, you'll be sorry if you hire them!
View full review
Loss:
$5000
Cons:
  • Damage and loss of items
  • Customer service
  • Entire experience
Reason of review:
Poor customer service

Preferred solution: Price reduction

8 comments
Livian Ixl

Hi my husband and I just had our things delivered yesterday by the same company and everything has been broken. We feel misled and violated.

I would love to speak with you about how you were able to resolve your issues with them. Please emails me hellohaileeday@***.com

Guest

Lynn922 would be interested in talking to you. Same problem here.

Guest

The same happened to me. Price doubled, furniture delivered in pieces, boxes shredded and items missing. DON'T USE THIS COMPANY !!!

Deborah T Pip

lynn922 let's compare notes!

Guest

Issue has been resolved to my satisfaction

Guest
reply icon Replying to comment of Guest-1377504

Would enjoy hearing how they resolved your matters.

Guest

Issue not resolved, legal action pending

Guest
reply icon Replying to comment of Guest-1360780

says on 10/10/17 that your issue wa resolved. Can you explain?

How did they resolve for ou? Curious because I settled too...just wondered how you did it.

View more comments (7)

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