Exclusive Auto Group Reviews
Exclusive Auto Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mixed to negative sentiment stemming from a purchase with unresolved scratches and an escalated in-person conflict that left the buyer feeling mistreated.
Positive Feedback
The company overview states a principle to do the right thing, suggesting an intent to address issues.
Negative Feedback / Risk Areas
- Broken promise to repair visible damage after sale described in Exclusive Auto Group reviews.
- Dealership did not coordinate with the body shop and failed to recognize the customer on arrival.
- Customer reports hostile staff behavior and threats during the resolution attempt, raising concerns about customer service.
Key Takeaways for Future Customers
- Document scratches and get repair commitments in writing before purchase.
- Bring photos and VIN records when following up on service promises.
- Be aware of reported customer complaints and approach dispute resolution with caution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mixed to negative sentiment stemming from a purchase with unresolved scratches and an escalated in-person conflict that left the buyer feeling mistreated.
Positive Feedback
The company overview states a principle to do the right thing, suggesting an intent to address issues.
Negative Feedback / Risk Areas
- Broken promise to repair visible damage after sale described in Exclusive Auto Group reviews.
- Dealership did not coordinate with the body shop and failed to recognize the customer on arrival.
- Customer reports hostile staff behavior and threats during the resolution attempt, raising concerns about customer service.
Key Takeaways for Future Customers
- Document scratches and get repair commitments in writing before purchase.
- Bring photos and VIN records when following up on service promises.
- Be aware of reported customer complaints and approach dispute resolution with caution.
Newark, New Jersey
Investigate
- - Bought a Honda Odyssey from Exclusive Auto Group in Newark; scratches fixed.
- - Body shop visit: staff misrecognized me; dealer visit: threats.
Its been two months since I bought a Honda Odyssey because I needed a mini van for my family from exclusive auto group in Newark New Jersey at 411 Mulberry street . When I bought the van I noticed some bumps and scratches on the van and I asked one of the sellers by the name Allan are these scratches and bumps will be fixed and ,he said yes to me he is also the one who makes the signingcontact documents .
I went back to the dealership to see what they can do about it . One of their sellers gave me the address where They can do the body shop for the mini van that I bought from them , on January 17th 2020 I went to the body shop store to get my mini van fixed and the body shop repairer called them to let them know that Im at the body shop.
They pretended not to recognized me even though I gave them my name and the vin number they told me I have to come to the dealership when I got there one of the sale representative now recognizes me and said no to me that I have to pay in my own packet I said to to him youre *** and he get mad and cussing at by saying quote get the *** out of my property and threaten me with fist fighting gestures lets take it outside poke my shoulder and my arm . I found that very disrespectful violate my rights as a customer and not keeping the their words wanted to fight me and kicked me out of their office
- Do the right thing
- Do the right thing
Preferred solution: Deliver product or service ordered
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation