Excellus BlueCross BlueShield Reviews
Excellus BlueCross BlueShield Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: 1.4 star and consumers are mostly dissatisfied; Excellus BlueCross BlueShield reviews show pervasive service problems.
Positive Feedback
Members note having insurance coverage, but praise is limited and overshadowed by service issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and rude supervisors.
- Claims take months, denials are vague, and denied claims disappear from the website.
- Support channels like chat and email are ineffective; members report ongoing Excellus BlueCross BlueShield customer complaints about appeals and preauthorization confusion.
Key Takeaways for Future Customers
- Document all calls and request supervisors; print and save claim paperwork.
- Expect long claim processing times and unclear explanations for denials; follow up persistently on billing and claims.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: 1.4 star and consumers are mostly dissatisfied; Excellus BlueCross BlueShield reviews show pervasive service problems.
Positive Feedback
Members note having insurance coverage, but praise is limited and overshadowed by service issues.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and rude supervisors.
- Claims take months, denials are vague, and denied claims disappear from the website.
- Support channels like chat and email are ineffective; members report ongoing Excellus BlueCross BlueShield customer complaints about appeals and preauthorization confusion.
Key Takeaways for Future Customers
- Document all calls and request supervisors; print and save claim paperwork.
- Expect long claim processing times and unclear explanations for denials; follow up persistently on billing and claims.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service is the worst
- - The compounded drug is not covered.
- - Denials are vague on preauthorization.
- - I was told to guess and resubmit.
- - Out-of-network claims take months.
I had to talk to 5 different people for them to tell me my compounded drug is not covered. The claim denial letters sent in the mail gave a bunch of different vague reasons that had nothing to do with the real reason!
They say it required a preauthorization, but how would I know that? And now I can't get a preauthorization for the next time this drug is refilled, it has to go through some appeals process which was vaguely explained.
The first person I talked to on the phone was not helpful at all and told me just to guess and resubmit. I tried to email back and get a supervisor involved to save some of my time, but they said supervisors can't email! What the heck is that?!
Then the supervisor I spoke to on the phone was the rudest person I've ever met-- kept interrupting me when I was trying to answer the QUESTIONS HE ASKED.
My medical claims for out of network are taking MONTHS to get processed.
Denied claims mysteriously disappear from the website.
Now I'm on chat because I can't find some basic info on the website about the current state of my benefits, and the person is completely ignoring me, and the software tries to disconnect you after 5 minutes!
This is the worst health care company (and maybe even business in general) I've ever worked with for customer "service". This is what happens when your employer can choose your healthcare for you.
- I have insurance i guess
- Dont tell you when something needs preauthorization
- Claims take longer than they say
- Dont tell you the real reason claims are denied
User's recommendation: Just keep calling, don't bother with chat or email. Ask to speak to a supervisor and write down every detail of what they say. Print out all your documents bc they will disappear.
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