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Excel Water Systems

Excel Water Systems

www.excelpureh2o.com
What is your customer experience with Excel Water Systems?

Excel Water Systems Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Excel Water Systems has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Just answer the phone and provide the service to your customers", "Stay Away From Them!".

  • Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.

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Ahmed N Zbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Water filter

I couldnt reach to excel water system customer service to fix the issue I have my water system.

Thank you

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Preferred solution: Issues with my water system

User's recommendation: Just answer the phone and provide the service to your customers

Anonymous
map-marker Sun City Center, Florida

They installed my system. I need my supplies

They don't respond to calls.i need supplies I was told that I would receive products free for 6 years. They don't add salt or water testing as stated.

It is 3 years since they installed my system.

Not happy at all Bad way to do business. I'm sorry that I ever dealt with them I wouldn't recommend them at all

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Yaki W

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Verified Reviewer
| map-marker Monroeville, Alabama

Water turned off

I payed my bill online an they turned off my water how do I get it back on. Who do I contact to have my service reconnected

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Anonymous
map-marker Riverview, Florida

This company deserves 0 stars

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I'm receiving no service on my water softener I've called for salt refill back in August now my tank is empty I had trying to get a hold of the company who services my softener and I am getting nowhere

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David S Ikh

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Verified Reviewer

Scam with horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

A month ago

I am very disappointed with Excel Water Systems and its products we purchased a brand-new waters system and a softener 3 days ago. We had nothing but problems, with the installation and maintenance.

The installers did a horrible job that caused damage to my roof because one of the pipes broke off approximately after the installation. It took a while for them to come in and fix the damage, I was afraid the walls and the roof we would get mold. We have been keeping up with the system changing filters yearly, and now we had damage with the resins we notice the water is having a yellow residue in the driveway. When I called to get the softener service the person (J), came in was about 1 and ½ late.

He was noticeably frustrated because it was late, and he had an attitude. The first thing he said to me was that I can buy a new softener with them, they are now selling better Westinghouse water softeners. When I said I was not going to buy another one he said he can fix the problem for $700 and that the problem is that we have bad water due to the fire hydrant in front of my house, that the firefighters do a bad job on cleaning the fire hydrants. The technician was very insulting, and he said that we are nothing but problems.

It was strange because I have never met the gentleman and my husband has been dealing with the previous problems.

(J) the technician was very insulting and yelling at me in my driveway. We contacted the Hillsborough Water Department and the Hillsborough Fire department, and they both have never heard of the fire hydrant affecting the water softeners systems, and who I spoke with has been working there for 34 years.

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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Stay Away From Them!!!

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