Excel Water Systems
Excel Water Systems Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Excel Water Systems has a 1.0 star rating with consumers mostly dissatisfied and negative sentiment in reviews.
Positive Feedback
Few positives appear; an installation was completed and some customers initially received equipment and service promises.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and inability to reach support.
- Billing issues including service shutoffs after online payments and unresolved billing disputes.
- Poor installation quality and damaged property reported, plus rude technician interactions.
- Promises of free supplies or long-term refills not honored and high price level cited.
Key Takeaways for Future Customers
- Check Excel Water Systems reviews and documented service terms before purchase.
- Get written guarantees on supplies, refunds, and membership or auto-ship arrangements.
- Confirm billing and reconnection procedures and insist on clear customer service contacts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Excel Water Systems has a 1.0 star rating with consumers mostly dissatisfied and negative sentiment in reviews.
Positive Feedback
Few positives appear; an installation was completed and some customers initially received equipment and service promises.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and inability to reach support.
- Billing issues including service shutoffs after online payments and unresolved billing disputes.
- Poor installation quality and damaged property reported, plus rude technician interactions.
- Promises of free supplies or long-term refills not honored and high price level cited.
Key Takeaways for Future Customers
- Check Excel Water Systems reviews and documented service terms before purchase.
- Get written guarantees on supplies, refunds, and membership or auto-ship arrangements.
- Confirm billing and reconnection procedures and insist on clear customer service contacts.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Water filter
I couldnt reach to excel water system customer service to fix the issue I have my water system.
Thank you
Preferred solution: Issues with my water system
User's recommendation: Just answer the phone and provide the service to your customers
Sun City Center, Florida
They installed my system. I need my supplies
- - They don't answer calls.
- - They promised free products for 6 years, but it's not fulfilled.
- - They don't provide salt or water testing as stated.
They don't respond to calls.i need supplies I was told that I would receive products free for 6 years. They don't add salt or water testing as stated.
It is 3 years since they installed my system.
Not happy at all Bad way to do business. I'm sorry that I ever dealt with them I wouldn't recommend them at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWater turned off
I payed my bill online an they turned off my water how do I get it back on. Who do I contact to have my service reconnected
Riverview, Florida
This company deserves 0 stars
- - No service for my water softener; the tank is empty.
- - I called for a salt refill in August but can't reach the company servicing my softener.
I'm receiving no service on my water softener I've called for salt refill back in August now my tank is empty I had trying to get a hold of the company who services my softener and I am getting nowhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam with horrible service
- - The installation damaged the roof and caused a pipe break.
- - Technician offered a $700 repair or a new softener; resin damage and yellow residue appeared.
A month ago
I am very disappointed with Excel Water Systems and its products we purchased a brand-new waters system and a softener 3 days ago. We had nothing but problems, with the installation and maintenance.
The installers did a horrible job that caused damage to my roof because one of the pipes broke off approximately after the installation. It took a while for them to come in and fix the damage, I was afraid the walls and the roof we would get mold. We have been keeping up with the system changing filters yearly, and now we had damage with the resins we notice the water is having a yellow residue in the driveway. When I called to get the softener service the person (J), came in was about 1 and ½ late.
He was noticeably frustrated because it was late, and he had an attitude. The first thing he said to me was that I can buy a new softener with them, they are now selling better Westinghouse water softeners. When I said I was not going to buy another one he said he can fix the problem for $700 and that the problem is that we have bad water due to the fire hydrant in front of my house, that the firefighters do a bad job on cleaning the fire hydrants. The technician was very insulting, and he said that we are nothing but problems.
It was strange because I have never met the gentleman and my husband has been dealing with the previous problems.
(J) the technician was very insulting and yelling at me in my driveway. We contacted the Hillsborough Water Department and the Hillsborough Fire department, and they both have never heard of the fire hydrant affecting the water softeners systems, and who I spoke with has been working there for 34 years.
Preferred solution: Full refund
User's recommendation: Stay Away From Them!!!
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