Exact Replicas

I bought the rolex sub and the crystal fell out!no help from them at all

i was interested in a watch from you but this whole thing smells of a scam...........

This is a follow up on my previous post.

About a month after receiving my watch, the watch band broke. It was mostly cosmetic. The small crown on the clasp part where the band locks shut snapped off leaving the grey pot metal showing. I contacted the company about a repair or replacement and was told I needed to send the complete watch back. I told the customer service agent that I just wanted a replacement part, and if needed I could send the broken part to him, but he refused telling me to send back the whole watch. Of course I refused. I offered to purchase the part, but I was told that they do not sell parts.

The thing is, if you send this watch back to the company, you will most likely never see it or your money again. Your credit card company will not protect you as the original product has already been delivered, and since the company is located in China, it would be nearly impossible to bring a legal claim against it.

The whole experience has left a bad taste in my mouth.

Personally, I would never do business with this company again, because once you have the watch, you are basically on your own.

I would advise anyone thinking of doing business with them, to do a search on Google and read up on the multitude of complaints against this company, and if you decide to make a purchase anyway, be sure you use a credit card to protect yourself.

Just thought I'd let you guys know that I paid for my watch on exact replicas website and this morning got a nice call from my bank telling me that my card details have been used by a suspicious source - turns out their high end online security is not so high-end after all! I have cancelled all payments and my card and luckily nothing has been lost apart from a few days without a usable bank card!

BE WARNED! If this site is or isn't a scam is just a small question you need to ask yourself!

Net safety is a huge concern here as they insist on only having your account address. Be careful!

:zzz ,omg.

i got my watch,and it is working great

maybe i m so luck

Contacting your card company seems to help. Surprisingly, the watch seems to magically "show up" after the card company gets involved.

Too bad the item you receive is probably junk though.

The watch I received was worn only a few times before the tiny crown on the band broke off. I contacted the company and they answered telling me to either send it back to CHINA at my expense, or If I would accept a 20% refund, I could try to have it repaired locally. Thing is, I know about this company. Once you send your watch back, you'll never see it, or your money again.

If you try to accept the 20% refund, they will simply ignore you.

In the end, you get nothing but false promises and Junk!

I would recommend people STAY AWAY from EXACT REPLICAS! If you must give them a try, make sure you use a credit card, that way you'll be protected.

I have the same issues as those made previously. My emails aren't accepted- phone calls not returned.

No person ever answers the phone. The watch received was not at all as advertised-no automatic movement, no water proof, cotter pins falling out in the band, no jewel top stem, etc.

Exact Replica's "customer service" finally contacted me with a follow up letter telling me I could either have a partial refund, or I could send the watch back for a water proof model. Thing is, all their watches state that they are waterproof.

If that is true, then how did I get one that was not, and how could they guarantee the one I received was? After reading reports by people that sent their watches back only to never see the watch again, or even hear from the company, I decided to opt for the partial refund. They offered me 20%, but their watches are always on sale for 20% off, so I told them I would accept a 50% refund, and keep the watch. I never heard from them again.

When I email them, I get a message that my message cannot be delivered.

I believe they filtered my email address so my messages would be rejected. At this point, I believe the only recourse I have is to contact my credit card company and initiate a chargeback.

Good luck to all who try to do business with this company… You’ll need it!

I ordered a watch from ExactReplicas as well, they shipped one, that was 10 minutes behind in about one hour, contacted them, and they would either replace it, or give me a refund?!?!? I decided to ship the watch back, for a replacement, to China, to the address given by Exactreplicas.

That was over 3 months ago! No watch, several excuses, stating that the shipment was delayed, and finally, not even a response back anymore. I only get the automated acknowledge emails, that the complaint has been received and that I will get a response back within one business day, but, nope, nada, nothing.

So "Martin" or whatever your name is, your statement 'we strive to provide the best possible customer service' is nothing more than a statement, in my opinioun.

Care to comment on that? Or even better: make sure I get the watch I ordered really really soon now !