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| map-marker Wyandotte, Michigan

Questional Insurance Agency

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Report: Up Date on this Insurance Company Nothing but the Truth: If I could give them a "ZERO" I would have Most insurance companies are questionable I would like to add this one to that list! Over the last 11 Months with "E W Smith Agency" we found that our agent does not follow through with issues and/or question that we asked for like; 1. We question the age of our home stated it was over 55 years old or on that policy implies our ages? 2. This agent informed us that if we lease a Hyundai that we would be penalized and would have an "Increase in the insurance costs" so we took agent advice and leased a GMC terrain only to find out we had a increase in insurance anyway. Called him and he stated "I will run another quote" it has been (Two Days) not response! The GMC Dealer told us that the Insurance should go down! Know we have to find another insurance agent and we did and the insurance is the same as before! WOW you have check out Insurance Agent also! When we called to cancel our Auto Insurance and informed this FIRM that we are going to change our agent on our home owners insurance they sent cancellation notice not only our car, but our home as well. Called there office and what a "trip" they informed me that I told them cancel our car and home! Read my above paragraph above! All *** broke out then. Agency is unprofessional to a point that; Citizens, Foremost and all other insurance companies should not use this FIRM. Then the agent called us told us it is not my fault it is your problem. Agent quoted "You have to find another agent for your home owner’s policy" like we do not want you and yours at our agency. We informed this agent that we already found another agent to service our foremost policy and this agent seems that we did not do that yet! Well this is the way this Agency handles customers! “UNPROFESSIONAL.” Keep away from this Agency do not waste your time. I guess it is true you cannot trust anyone in our country today. Vietnam Veteran
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Reason of review:
Pricing issue

Preferred solution: Full refund

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