Ordered a Wine Cooler, and then got the Wine Screw!

Order for a Summit SWC3066 Wine Cooler - Ordered on 10/28/13. Received totally damaged on 11/27/13 (it takes a month to have a cooler delivered to my home???) Called evVive on the 11/28. Sent them pictures of the damage on the 11/29. I had this broken cooler in my house until 12/12. It was finally picked up and I have heard nothing, nor received a refund. On 12/16, I filed a complaint with my credit card company whose has issued me a temporary credit. evVive's CS act very nice in emails and on the phone. The problem is that they do not do anything pro-actively or punctual! DO NOT BUY from this company or expect a BIG disappointment like I have.
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#469084 Review #469084 is a subjective opinion of poster.
Phoenix, Arizona
New Reviewer

EvVise.com sold me damaged goods

This firm sold me damaged goods and then refused to accept a return because of their "policies." A quick search of the internet shows that they have a pattern of selling damaged goods to unwitting consumers. On May 24th I placed an order for a Scotsman ice maker (SCCG50M1BU 15). I promptly received a response that said to schedule delivery with their carrier. After this I received several messages that said "Your order has shipped and is currently on its way. The tracking number is: XXXXXX and PO: XXXXXX. Several weeks later I still had no delivery and I inquired and was told the item had been lost in shipping. I received several more messages with new delivery dates, but delivery never occurred despite the fact that i was given specific dates and times to wait around for a driver. Nearly a month later, a driver delivered the item, with no notice given to me, to the wrong address, and the driver convinced a worker at the house to accept the delivery and sign for the ice maker, without properly inspecting the item, because the driver pointed out that the packaging was in perfect condition upon simple visual inspection The worker had no authority to accept the shipment and no permission. Several months later, when the plumber went to install the unit, he opened the package and it was clearly damaged and had been repackaged to look pristine. We have the original packaging in perfect condition and an affidavit from the plumber that the box had never been opened before he went to install it. EvVive.com has refused to process a return for the item which is the remedy I seek. If you have had a similar experience purchasing a product directly from EvVive.com or through their store on Amazon.com, please tell your story here: http://www.facebook.com/pages/edit/?id=167200****77689&sk=basic#!/pages/Did-EvVivecom-sell-you-damaged-goods/167200****77689
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#208347 Review #208347 is a subjective opinion of poster.
Winston Salem, North Carolina


EvVive Return Policy
This return policy applies to all orders including INTERNET, PHONE, FAX and IN-STORE purchases. Please note that Website do not accept any returns on air conditioners, special order merchandise, cleaning solutions and accessories. www.evvive.com accept returns within 15 days from date of purchase on most products. Please remember that all returned items must be in their ORIGINAL SEALED BOX and include packing material, manuals, unfilled warranty cards and all accessories. Any product that has been installed or that customers have attempted to install cannot be returned. Opened items or damaged factory sealed manufacturer boxes may incur additional charges. In case of damage or a defect, customer service will likely ask that The Client provide picture of the area of defect and the serial number of the unit to verify against EvVive's' records.
To read more: http://www.evvive.com/return-policy
EvVive Terms of Service
Welcome to evVive.com. There are several things The User of company services should check on before buying an appliance. The pedestal is always an add-on accessory available at an additional cost. Carefully select The User's gas type - When deciding on a gas appliance, including outdoor grills, please choose the correct gas type (either liquid propane or natural gas). Ordering the wrong gas type can result in costly return delivery fees. Determine power requirements - Many appliances (mainly electric dryers and electric cooking appliances) have special power requirements. Please determine if The Customer's home is equipped to handle the product The User plan to install. Also, check to see what the correct voltage (and amperage) and the plug type of the outlet that The Customer will be using before purchase. Consult with The Customer's electrician in case The User are unsure about The Client's power requirements.
To read more: http://www.evvive.com/terms-and-conditions

EvVive is a home appliances supplier that is based in Mountainside, NJ. EvVive does offer and sell its products online as well as at its warehouse. The company has been on the market since 2008. Its name comes evVive consists of two words – ev (Home in Turkish) Vive (Live! in French). EvVive sells a wide range of quality brand-name products from environmentally friendly, energy-efficient appliances to exercise equipment to gifts that celebrate any living style. EvVive carries a complete line of premium and popular brands, including Miele, Bertazzoni, GE Monogram, DCS, Fisher and Paykel, Subzero, Wolf and many more. The company accepts returns within 15 days from date of purchase on most products. This return policy applies to all orders including INTERNET, PHONE, FAX and IN-STORE purchases.

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