Evoluent Reviews
Evoluent Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mixed to negative: customers praise the diversity of products but report high price points and disappointing support in Evoluent reviews.
Positive Feedback
Reviewers value the wide range of Evoluent computer peripherals and product variety, noting reliable design when items work as intended.
Negative Feedback / Risk Areas
- Frequent Evoluent customer complaints about rude or unresponsive customer service and ignored warranty requests.
- Complaints that discounts and special offers are scarce despite high price level.
- Issues arise when proof of purchase or serial numbers are unavailable, complicating refunds or replacements.
Key Takeaways for Future Customers
- Expect good product selection but plan for higher costs and limited promotional support.
- Keep serial numbers and purchase records to avoid service delays when reporting defects.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Mixed to negative: customers praise the diversity of products but report high price points and disappointing support in Evoluent reviews.
Positive Feedback
Reviewers value the wide range of Evoluent computer peripherals and product variety, noting reliable design when items work as intended.
Negative Feedback / Risk Areas
- Frequent Evoluent customer complaints about rude or unresponsive customer service and ignored warranty requests.
- Complaints that discounts and special offers are scarce despite high price level.
- Issues arise when proof of purchase or serial numbers are unavailable, complicating refunds or replacements.
Key Takeaways for Future Customers
- Expect good product selection but plan for higher costs and limited promotional support.
- Keep serial numbers and purchase records to avoid service delays when reporting defects.
Media from reviews
South San Francisco, California
Evoluent provides very rude customer support+ignores complaint of product malfunction
- - Broken vertical mouse; no serial number available.
- - Loyal Evoluent customer; owns peripherals.
- - Asked for a discount; no reply from Bradley Maris.
Contacted Evoluent about broken vertical mouse. Bradley Maris got back to me asking for serial number; problem was that my IT guy threw out broken mouse for recycling, so I wasn't able to provide the number.
I own many Evoluent computer peripherals and have been a loyal customer of the brand form any years. However, when I asked if Bradley could offer a discount coupon to replace the broken vertical mouse--which was clearly a defect in the design manufacturing of the product--he suddenly fell off the face of the Earth and never responded to me again.
As a repeat customer over the years for many Evoluent accessories, I find this behavior rude and disgraceful. After the $1000s I've already spent on the high-priced line of computer peripherals for my business, I would have expected some respectfulness and gratitude for my brand loyalty. I got nothing of the sort!
My experience with Evoluent customer service and Bradley Maris has been disappointing and regretful. I would not suggest buying their expensive products, because your certainly not paying for good customer service should the item fail through not fault of your own.
Bad company!
Bad business model! Expect to buy a lemon now and then with no help or incentive from Evoluent customer service to help you replace the broken item.
- Peripheral until it suddenly broke
Preferred solution: Price reduction
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