EVO Entertainment
EVO Entertainment Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVO Entertainment has a 2.6 star rating from 4 reviews, with mixed sentiment and a 50% unfavorable / 25% positive distribution. Consumers value location and note medium price level.
Key Takeaways for Future Customers
- Check confirmation emails and print tickets when possible to avoid entry issues.
- Expect limited phone and app support; plan for potential delays when seeking refunds or rewards help.
- The facility is praised for being attractive and sometimes the only local theater option.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no response to inquiries.
- Billing and pending charges issues with refunds held and delayed refund processing.
- Website and app problems including rewards transfer failures and missing confirmations.
Positive Feedback
Staff managers occasionally offer generous resolutions; theater appearance and location receive praise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVO Entertainment has a 2.6 star rating from 4 reviews, with mixed sentiment and a 50% unfavorable / 25% positive distribution. Consumers value location and note medium price level.
Key Takeaways for Future Customers
- Check confirmation emails and print tickets when possible to avoid entry issues.
- Expect limited phone and app support; plan for potential delays when seeking refunds or rewards help.
- The facility is praised for being attractive and sometimes the only local theater option.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and no response to inquiries.
- Billing and pending charges issues with refunds held and delayed refund processing.
- Website and app problems including rewards transfer failures and missing confirmations.
Positive Feedback
Staff managers occasionally offer generous resolutions; theater appearance and location receive praise.
PHONE NUMBER DOES NOT WORK
- Cannot reach EVO; calls loop to voicemail.
- No one answers calls.
There IS NO WAY TO CALL EVO!! !
ITS A USELESS MACHINE THAT REDIRECTS TO NO ONE AND ITS IMPOSSIBLE TO SPEAK WITH SOMEONE! JUST A LOOP TO TELL YOU leave a voicemail OR theres no one to answer your call WHY HAVE A PHONE IF IT DOES NOTHING?!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPending charges
- -Two pending charges of $53.50 each ($107 total) remained for 7 days.
- -Manager offered 3 complimentary tickets, sodas, popcorn, and 1 hour of arcade.
We tried to purchase 3 tickets online on the way to the theater. 2 x pending charges of $53.50 were held up in my chashapp account.
It had been 7 days and still $107 was held until the pending charges fell off. I called Evo to see if they could delete on their end. It was not possible. However the manager offered 3 x complimentary tickets, sodas and popcorn, and 1 hour unlimited games in the arcade.
I was very impressed that they extended that generous exchange and apologized. You don't see much of that anymore.
Thank you Daniel and Evo Entertainment for caring. I'm very grateful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy online tix were not honored
- Wife bought 3 Moana 2 tickets for Delray Beach EVO cinema; confirmation text.
- The theater didn’t show it; staff were rude and demanded new tickets.
Poor Customer Service and no reply to communications.
When we went to the theater, the confirmation did not appear on my phone. I'm not sure if it was a WiFi or some other issue. Nevertheless, I did have the credit card used and proof of the charge to my credit card account. Also, the actual seats reserved.
The theater personnel were obnoxious and embarrassed us and indicated if I wanted to see the movie, I would have to buy 3 new tickets. Of course, I had no choice because my granddaughters were anxious to see the movie.
I've complained but never received a response. This experience is very disappointing.
- Beautiful facility
- Poor customer service
Preferred solution: Full refund
User's recommendation: If your tix are on your phone, print them out just in case. Customer Service is very poor
Pflugerville, Texas
No one is responded
as i thought i have booked the tickets in the kyle but it was booked in the cary no one is responded
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hampton, Virginia
Refund
- Online tickets were for Hampton Roads; on arrival I was told they were for another location and the movie wasn't showing.
Purchased tickets online for the Hampton roads location,but after arriving to see my movie I was told the tickets were for a totally different location and that the movie I wanted to see wasnt airing at that location
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket refund
- Could not use tickets July 21 and requested a refund.
- Tried to cancel in the app and emailed/called 3 hours before showtime but received no response.
Hello, on july 21st i ended up not being to use my tickets and 3 hours before showtime i began emailing and calling to get a refund to which i never got an answer. I also tried canceling the tickets on the app but it wasn't working.
Can i please have the refund initiated? Thank you.
- Only movie theater in some areas
- Small theaters
- Bad customer service
Preferred solution: Full refund
User's recommendation: Pick a different theater.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Antonio, Texas
I just purchased Creed 3 tickets for this Sunday but I wasn't sent a email of confirmation.
Ive still havent been assisted with any help, Im trying to get the tickets that I purchased emailed to my email, or at least a barcode to scan.
Seguin, Texas
Can't get my rewards to transfer to the new app
- Cannot sign in; app says it can't find my email address.
- Sent four help requests to transfer rewards from old to new EVO app; no response.
You had an updated EVO app. I downloaded the new app.
It would not let me sign in keep saying cant find my email address. I have sent 4 different request to get help getting my rewards transferred from old account into the new EVO app and no one will answer my request.
User's recommendation: I liked the old app better. You could get help. The new app sucks
Can't get my rewards to transfer to the new app
- The user needs help transferring rewards from the old app to the new app.
- They cannot contact technical or customer service and seek help.
Im not a pissed customer. I am a person who needs help my rewards from old app to transfer to new app. And cant seemed to be able to contact technical or customer service What is the secret to get help
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