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EVO Entertainment

EVO Entertainment

www.evo-entertainment.com
What is your customer experience with EVO Entertainment?

EVO Entertainment Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • EVO Entertainment has 2.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Beautiful facility, Only movie theater in some areas.
    Cons: Bad customer service, Poor customer service, Small theaters.

  • Recent recommendations regarding this business are as follows: "If your tix are on your phone, print them out just in case. Customer Service is very poor", "Pick a different theater.", "I liked the old app better. You could get help. The new app sucks".

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tickets pending charges theater account evo credit card kyle response movie choice
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Noah P Pji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Pending charges

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We tried to purchase 3 tickets online on the way to the theater. 2 x pending charges of $53.50 were held up in my chashapp account.

It had been 7 days and still $107 was held until the pending charges fell off. I called Evo to see if they could delete on their end. It was not possible. However the manager offered 3 x complimentary tickets, sodas and popcorn, and 1 hour unlimited games in the arcade.

I was very impressed that they extended that generous exchange and apologized. You don't see much of that anymore.

Thank you Daniel and Evo Entertainment for caring. I'm very grateful

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Philip B Haf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My online tix were not honored

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Updated by user Dec 31, 2024

Poor Customer Service and no reply to communications.

Original review Dec 27, 2024
My wife purchased 3 tickets for me and my grandchildren to see Moana 2 at the Delray Beach EVO cinema. She received a confirmation and texted it to my phone.

When we went to the theater, the confirmation did not appear on my phone. I'm not sure if it was a WiFi or some other issue. Nevertheless, I did have the credit card used and proof of the charge to my credit card account. Also, the actual seats reserved.

The theater personnel were obnoxious and embarrassed us and indicated if I wanted to see the movie, I would have to buy 3 new tickets. Of course, I had no choice because my granddaughters were anxious to see the movie.

I've complained but never received a response. This experience is very disappointing.
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Loss:
$40
Pros:
  • Beautiful facility
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: If your tix are on your phone, print them out just in case. Customer Service is very poor

Anonymous
map-marker Pflugerville, Texas

No one is responded

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as i thought i have booked the tickets in the kyle but it was booked in the cary no one is responded

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Briana U

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hampton, Virginia

Refund

Contains 1 confidential file for company representatives

Purchased tickets online for the Hampton roads location,but after arriving to see my movie I was told the tickets were for a totally different location and that the movie I wanted to see wasnt airing at that location

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Loss:
$31

Preferred solution: Full refund

Isabella H Kua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ticket refund

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Hello, on july 21st i ended up not being to use my tickets and 3 hours before showtime i began emailing and calling to get a refund to which i never got an answer. I also tried canceling the tickets on the app but it wasn't working.

Can i please have the refund initiated? Thank you.

View full review
Loss:
$30
Pros:
  • Only movie theater in some areas
Cons:
  • Bad customer service
  • Small theaters

Preferred solution: Full refund

User's recommendation: Pick a different theater.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Antonio, Texas

I just purchased Creed 3 tickets for this Sunday but I wasn't sent a email of confirmation.

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Contains 1 confidential file for company representatives

Ive still havent been assisted with any help, Im trying to get the tickets that I purchased emailed to my email, or at least a barcode to scan.

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Anonymous
map-marker Seguin, Texas

Can't get my rewards to transfer to the new app

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You had an updated EVO app. I downloaded the new app.

It would not let me sign in keep saying cant find my email address. I have sent 4 different request to get help getting my rewards transferred from old account into the new EVO app and no one will answer my request.

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User's recommendation: I liked the old app better. You could get help. The new app sucks

Raelle Twz
map-marker Seguin, Texas

Can't get my rewards to transfer to the new app

Im not a pissed customer. I am a person who needs help my rewards from old app to transfer to new app. And cant seemed to be able to contact technical or customer service What is the secret to get help

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