Skip to content
Evike

Evike

www.evike.com
What is your customer experience with Evike?

Evike Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Evike has a 2.1 star rating based on 3 customer reviews and a mostly dissatisfied sentiment. Rating distribution shows 67% unfavorable. Reviewers praise the website, discounts, and special offers and note a high price level.

Key Takeaways for Future Customers

  • Read Evike reviews and document all calls and emails.
  • Double check order status and cancellation policies before purchase.
  • Expect long customer service waits and verify gift card or store restrictions.

Negative Feedback / Risk Areas

  • Poor customer service response and unreturned emails or calls.
  • Missing parts, damaged items, order fulfillment errors.
  • Issues with refunds, billing disputes, and difficulty canceling orders.

Positive Feedback

Customers value the website experience and discounts on airsoft products.

View full overview ›

Media from reviews

Evike - Phone numbers do not work, Website does not provide answer solutions.
Evike - Phone numbers do not work, Website does not provide answer solutions. - Image 2
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
phone order site cancel gift miles numbers solutions cusumer card
Filter review
Sort by
Tyler D Irb
map-marker Solon, Ohio

Don’t wanna answer the phone or email

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Trying to return a product they delivered broken, I contacted them earlier, and they no longer want to answer me.

Loss:
$700

Preferred solution: Full refund

View full review
Terina Hkl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Phone numbers do not work, Website does not provide answer solutions.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Evike - Phone numbers do not work, Website does not provide answer solutions.
Evike - Phone numbers do not work, Website does not provide answer solutions. - Image 2

Pissed cusumer. Cannot find a way to use a gift card other than in a specific store which is 1000+ miles away.store

User's recommendation: Be careful what you are purchasing, know wiith whom you are speaking with. Take notes.

View full review
1 comment
Guest

I apologize for the troubles and inconvenience you may have experienced with our phones and website. Can you please reach out to the following phone number or email with your questions/concerns so we may address them for you. (626) 286-**** / support@***.com

Rasheda Kde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel order

Theres no way on the site to cancel an order on the weekend so now my order is ready to ship and I cant cancel!!!

View full review
MOLLY H Fos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Weert, Limburg

Cannot get any response

AI Highlights
  • - Asks if the airsoft rifle will arrive in time for Christmas.
  • - No reply to emails or messages; need a Christmas plan for my grandsons.

Need info on if airsoft Rifle I am waiting for a will be here in time for Christmas. If not I need to do something else for my three grandsons. I have not been able to get anyone to respond to me through email or message

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Chicago, Illinois

My order is missing parts

AI Highlights
  • - I ordered two guns on Cyber Monday and only received one gun in one package; I paid $408 and expected two items.

I ordered two guns from here now I ordered them Monday on Cyber Monday I've only received one gun in one package they told me that and there was supposed to be too in this one package nothing is there except for one gun I paid $408 for this I expect to get everything I asked

User's recommendation: Double check with them constantly

View full review
Naomi B Kwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive order

Did not receive order.

Matrix high performance 11.1v stick type air soft lips battery approx 52. And had to pay 22 in shipping!!

Not easy to communicate w you.

Please call 392-423-****

Loss:
$74

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Port Deposit, Maryland

Did not receive order!!

How much more detail do you need??

Did NOT RECEIVE ORDER!!

Order # 1875****

Did not receive!!

Need for Christmas!!

302-423-****

View full review
DAngelo L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized purchase

AI Highlights
  • - Card was used for 313.99 at 9:54pm ET and 212.95 at 9:57pm ET.
  • - Dispute filed with card company; requests stop and refund.

My card was used to purchase something for 313.99 at 9:54pm ET and another purchase was made at 9:57 pm ET for 212.95 I have made a dispute with my card company. But I was reaching out to have this transaction stopped and money returned

Loss:
$527

Preferred solution: Full refund

View full review
Alec B Jhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hit or Miss

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Evike is a popular Airsoft company; email replies are slow, calling is faster.
  • - One item arrived broken; shipping refunded.

Evike is one of the most popular Airsoft companies.

Meaning that they have a lot to deal with in terms of customers.

First of all Emailing them is a huge waste of time, You better not hold your breath if you want that email reply.

Calling them is a bit more effective. While you have to go through robots you'll get there faster than Emailing them. Trust me.

I can't recall a time where something came in broken except once.

It was an Under-barrel grenade launcher but it was not their fault it was the manufacturer. I had to pay for shipping but they gave me a refund and I got some goodies out of it. So I didn't leave empty handed. Now I've heard some insane horror stories from Evike. So I must be the lucky one.

Loss:
$10
Pros:
  • Website
Cons:
  • Customer service

Preferred solution: Let the company propose a solution

View full review
Anonymous

Take my money and run

AI Highlights
  • - Paid $110 for overnight air and got the gun in 4 days.
  • - BB drop is about 8 inches at 80 ft; hop-up is 1 click from max; customer service ignored.

First off i paid for overnight air $110 and got my gun 4 day's later. When i used my gun for the first time the drop on the bb flight was about 8 inches @ around 80 ft.

I tried to adjust the hop up only to find out it was 1 click form max setting. Sent e-mail to costumer service only to be ignored.

A $1300 gun purchase that may as well be a paperweight. I do not recommend big item purchases with this company.

View full review
1 comment
Guest

The manufacturer is the real problem, not the retailer.

And I must question the good sense of anyone who would pay $1300 for a BB gun.

Overnight shipping means just that - over night ; whichever night they decide to ship the goods - the actual carrier can't do anything until they receive the merchandise.

Your own *** for instant gratification lost you the shipping fee.

And what have you done on you own behalf ?

" sent an e-mail " Wow, that ought to stir them up ....

Anonymous
map-marker Atlanta, Georgia

Gun Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Long wait times for customer service.
  • - They sent us a gun we did not order.
  • - Now they say we are responsible for $40 shipping.

Long wait times for customer service. They sent us a gun that we did not order.

We tried to call and stop the order. After a long wait, they told us to let the order go through and they would take care of it.

Now, they are telling us we are responsible for the shipping charges of the item - $40. We will never use Evike again.

View full review
Anonymous

Review

AI Highlights
  • - Two orders had used items instead of new; rifle failed after 5 minutes and grenade launcher arrived used; RMA took a week; refunds may be credit.

Sold me a echo1 redstar wolverine jp60 used rifle, instead of new which lasted 5 min in game and stopped any activities I assume for ever . Waited 1 week just to get RMA numbr and shipping label.

2nd order-, grenade launcher for riffle, arrived used, part of order was detective. 2 times I ordered from them, 2 times I had issues like USED stuff instead if new. And they not going to return your money 100%.

Probably evike will issue you a store credit , which at the end will be 30% less amount of your invested money due to restocking fees. Be advise and safe Evike.com is not the only provider of airsoft products who exept PayPal Credit

View full review
Melek Kwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Open Bolt Scar-LAirsoft GBB Rifle Pre-Order

AI Highlights
  • - Ordered 11/29/13; it never arrived after months.
  • - Switched to Airsoft GI; better gun, free mag, goggles, gas, 14% off; avoid EVIKE.

Placed an order 11/29/13 and have received nothing but excuses as to why it hasn't arrived. The most common one is that it's tied up in Customs but that's a lie.

My cousin who works for Customs did a search and they have never received a shipment from WE. Today, after seven months we purchased from Airsoft GI in Walnut. Bought a better gun, got free magazine goggles, gas and 14% discount.

If I had waited until Thursday it would have been 20%.

Don't do business with EVIKE!!!!!!! They are dishonest and take your money and you get "NOTHING"!

Loss:
$322
View full review
Anonymous
map-marker Oostende, West-Vlaanderen

Worst customer service I've ever had

AI Highlights
  • - I placed an international order on Feb 12 and paid in full with PayPal.
  • - PayPal was refused, refunded, bank wire requested with no explanation.

Placed an (international) order on the 12th of February and paid in full with paypal. Evike.com refused the payment, refunded me and asked for a bank wire (no explanation given). After wiring the money, I've received 0 feedback.

During the month I've been waiting now, I've sent 5 mails asking why they didn't accept paypal (to which I never received any response) and why I am still paying the same price for a service (paypal/credit card insurance) I'm not getting.

Apart from the additional fees I had to pay for the currency change and to complete the bank transaction, the worst part is not geeting any feedback.

If you're from Europe and doubting whether to order from Asia or America, choose Asia.

View full review
JuRan R

Cant get part i need and its been a month

AI Highlights
  • - Evike.com is an airsoft distributor with bad customer service.
  • - A part clipped to the gun's receiver fell out, and the site claims 100% parts support.

Evike.com is an airsoft distributor with terrible customer service. I purchased gun and a part that is clipped to the receiver fell out.

on the website it claims to have 100% parts support for this specific product so i emailed them saying i need one. its been a month of back and forth emails and now for the past week they just said we will email you if we can get the part. the company usually does good and I am satisfied with there products but this is riculous.

i cant use my gun until I get the part! sincerely, angry customer.

View full review
1 comment
trollolol

penus

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article