The scenario EVGA described to us is impossible.

The computer is elevated with a foam rubber guard underneath (it's in its own dedicated computer room). It has a ceiling and four Walls so that alone would render the scenario as described impossible. There is no way to get the video card wet in isolation without completely shortening out the computer and the computer is fully functioning and works perfectly. IF there was water damage as they describe then it was done prior to us receiving the card. Therefore, some other conclusion must be reached in this matter. Additionally, we are faithful and loyal customers who have owned in our lifetime over 20 Nvidia cards and currently in our possession, all four computers have Nvidia cards. We have always said good things to others about the EVGA cards and company. Thank you, Mirsha
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ID
#1388302 Review #1388302 is a subjective opinion of poster.
Location
Brea, California
Product
Evga Computer Power Supply

Worst Company I've Ever Dealt With!

OK, their product reviews sounded good. Too bad I got a "DOA" (dead on arrival unit). That's when trouble started. A customer has to go online and fill out page after page of info in about 45 min., a lot of which has little or nothing to do with the reason for the return. They deliberately make returns very involved and difficult to ask for, let alone get. Finally, at what you think is the end, they tell you your info will have to be reviewed and you will get a message in a few days!! Well, mine was DOA, so they did issue an RMA number which had to be used within 1 week yet! The kicker - customers have to pay the return shipping - even when their products don't work when received! And, they do not refund that after they verify it didn't work! A week later, I finally got the replacement item. I'm posting it on Ebay because I want nothing to do with EVGA ever again.
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ID
#1002391 Review #1002391 is a subjective opinion of poster.
Service
Evga Customer Care
Cons
  • Doa product and replacement policy and efforts required by me
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Change their policies!

Evga corporation 2900 Saturn St Ste B Brea, CA 92821

This is about evga customer/technical support. I submitted several support request tickets, asking for information to help me understand my new motherboard. At first they were somewhat helpful (although not entirely, they were occasionally vague), and they were reasonably quick to respond. As my questions became more detailed and technical, the responses slowed, and eventually stopped until I prodded them for replies. Eventually they started ignoring most of my questions, instead focusing on only one about what they claimed was confidential information. I accepted that they had some technical information that they were unwilling to share, and dropped that subject, but asked about the other unanswered, unrelated questions. The response went back to the confidential information, totally ignoring the other questions. At this point it became apparent they were unwilling, perhaps unable, to assist me. After nearly nine years of being a evga customer, I find that I cannot tolerate this type of treatment. I have decided to sever my relationship with evga, and spend my hard-earned money elsewhere.
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1 comment
#1779422

EVGA does have a forum where users queries are answered.

ID
#879773 Review #879773 is a subjective opinion of poster.
Reason of review
Poor customer service

About

Evga Warranty
To read more: https://www.evga.com/warranty/
Evga Terms of Service
Please read these Terms of Use. By using EVGA.com's Website and its services, The User agree to be bound by the Terms of Use. The Company may update and modify these Terms of Use from time to time, and by continuing to use the site after the posting of a modification, The User of company services accept the modification. If The Customer object to any terms and conditions of the Terms of Use at anytime, The Client should immediately discontinue use of the site. EVGA.com's community boards provide users a forum to discuss consumer options and includes information, views, opinions, and recommendations provided by many individuals and non-identified entities. EVGA Corporation and its employees do not guarantee the accuracy, completeness, or usefulness of the information presented on Company's site. The site may include views, opinions and recommendations of numerous individuals and non-identified entities.
To read more: https://www.evga.com/legal/terms/
Evga Privacy Policy
The protection of The User's personal data is of highest importance to Evga This Privacy Policy tells The Customer about the information The Company collect from The Client of Evga in accordance with the regulations set forth in the GDPR (General Data Protection Regulation) when The User of Website use, purchase Evga's' products or services or benefit from other services (e.g. Forum /Community) from Evga's' website www.evga.com. With checking the box "Yes, I accept EVGA's Privacy Policy" The User of Website agree to the processing of The User's personal data as set out below. This privacy policy applies to the processing of personal data of data subjects in the context of using Evga's' website, purchasing goods and services via Company's online-shop and to all monitoring of data subject's behavior during the visit of Company's website. Moreover Website are processing personal data were processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.
To read more: https://www.evga.com/legal/privacy/
Evga FAQ
To read more: https://www.evga.com/support/knowledgebase/
Top Evga Services

Customer Care

Top Evga Products

Computer Power Supply

Summary

Evga is a multi store offering variety of products. Evga presents a large array of lap tops, cases, gear, motherboards, and cooling devices etc. Peripherals department showcases optical, laser, and carbon mice. Buyers can purchase Evga products at a number of online stores such as Central Computers, Micro Center, Amazon, Performance PCS, and Mod My Mods in the US. Canadian stores offering Evga products include Canada Computers, Direct Canada, Memory Express, and NCIX etc. Evga in Latin America is available at several websites such as Banifox, Cyber Puerta, Long View, Londri Tech, and Queen Anne etc.

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