Avoid

They scammed us. Lisa Madigan's office sued them and got our money back after two years of trying. Google it! We paid deposit the system was never installed. https://www.dailyherald.com/article/2011****/news/70428****/
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ID
#1761206 Review #1761206 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
New Reviewer

BBB Chicago - Scam!!

The Chicago branch BBB is twisted and does not forward info that grades companies based on a 16 point system in which nobody at our company has filled out. Nobody in that office returns phone calls or emails to our company after numerous attempts. We have also found a conflict of interest when a competitor of ours is also on the contractor's board. Ironically, their rating is an "A" with zero complaints (we know for a fact from neighbors of our customers whom have asked us to appear in court on their behalf as an expert as they have flooded since hiring this competitor for install),while we have an "F" due to complaints that have been resolved for quite some time. Last year we spoke with the VP of Chicago Chapter BBB and was assured we would be able to become accredited member for a "small fee". A week after that conversation, the VP called our office to leave a message for our CEO stating he was truly sorry there was nothing more he could do to help us & our "F" rating will hold until Feb. 2014. He also mentioned he would gladly call us then to get us accredited. We may have complaints every once in a great while, but we have been in business since 1955, over 14k units in greater Chicagoland alone, scheduling installs three months in advance, booking service 4-6 weeks in advance, and do our best to keep our word with every customer. We must be doing something right as we realize we may not make every single customer happy, however we do not deserve an "F". Seems there is nothing that can be done other than get the word out that the BBB is not backed by our government, but rather nothing more than a franchise.
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3 comments
#851699

You deserve an F

#851687

This article is full of lies. Don't trust this company.

#723046

We have had an Eveready unit in our home for many years since it was already installed when we purchased. I have kept up with the maintenance and haven't experienced flooding even when my neighbors to the left and right did.

We are pleased with the service. - Melanie S.

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ID
#431832 Review #431832 is a subjective opinion of poster.
Location
Chicago, Illinois

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