Everdry Waterproofing Of Northern Indiana
Everdry Waterproofing Of Northern Indiana Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Everdry Waterproofing Of Northern Indiana has a 1.2 star rating from 2 reviews and consumers are mostly dissatisfied, citing poor follow-up and high price levels.
Positive Feedback
Some customers noted polite sales interactions and that basic equipment like a sump pump or EZ Breathe was installed as promised, and initial inspections were prompt.
Negative Feedback / Risk Areas
- Poor customer service with unreturned calls and long service wait times contributing to Everdry Waterproofing Of Northern Indiana reviews being negative.
- Contract and billing disputes including alleged undisclosed cancellation fees and contested charges.
- Installation quality issues, missing components, and concerns about warranty coverage on pumps and materials.
Key Takeaways for Future Customers
- Get all contract terms, cancellation and refund policies in writing before signing.
- Document promised materials and installation details to avoid later disputes.
- Expect possible delays in service and verify warranty coverage for sump pump and follow-up service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Everdry Waterproofing Of Northern Indiana has a 1.2 star rating from 2 reviews and consumers are mostly dissatisfied, citing poor follow-up and high price levels.
Positive Feedback
Some customers noted polite sales interactions and that basic equipment like a sump pump or EZ Breathe was installed as promised, and initial inspections were prompt.
Negative Feedback / Risk Areas
- Poor customer service with unreturned calls and long service wait times contributing to Everdry Waterproofing Of Northern Indiana reviews being negative.
- Contract and billing disputes including alleged undisclosed cancellation fees and contested charges.
- Installation quality issues, missing components, and concerns about warranty coverage on pumps and materials.
Key Takeaways for Future Customers
- Get all contract terms, cancellation and refund policies in writing before signing.
- Document promised materials and installation details to avoid later disputes.
- Expect possible delays in service and verify warranty coverage for sump pump and follow-up service.
Media from reviews
Turn one complaint into a collective action
Fort Wayne, Indiana
Liars, no stablwal, broken drain pipes. No gravel, no pit. No cleanup
- - They were late and did not complete the contract.
- - Only the easy breath and battery backup were installed.
- - Work did not match brochure/contract.
- - Avoid this company.
DO NOT HAVE THIS COMPANY WORK ON YOUR HOME.
Everdry, Fort Wayne, Indiana
THEY ARE LATE WITH ALL OF THEIR WORK. NOTHING IN THE CONTRACT IS COMPLETED.
The only part of the contract that they actually completed was putting in the easy breath. And pump with battery backup.
They dug up the outside around my house but did not put in the system that was in the sales brochure or the contract. They put the dirt back in and hid the broken pipe the drain pipe from the gutter system. So all that water was coming into the basement under the slab of the basement.
They did not install the stable wall because they had none in stock. They put in beans. They put in fewer beams then the competition's bid that was $5000.00 less.
No gravel in the outside drainage system.
No buried pipes as agreed.
Drained onto the sidewalk. Not in a pit.
The bean was placed behind a gas line. Anyone with common sense would not put a beam behind the gas line. If the wall craters in you'll have gas in the home.
Total contract was broken by them.
Judgement against me. My credit.
They lied to the judge. They lied to everyone.
AVOID THIS COMPANY.
Fort Wayne, Indiana
Money Hungry!
- - Free inspection; quick visit; salesman polite, but pressured to sign for $12,000+.
- - Cancellation: 33% fee; not explained at signing; feels deceived.
We had some very heavy rains in Fort Wayne and I was interested in getting my basement water proofed. I contacted EverDry and they said that they would come out and do a free inspection.
An appointment was made and they arrived at the house within a few days. The salesman was polite. I indeed wanted waterproofing, but wanted to look around more. I was pressured into signing up because I would lose out on "this great price" and the damage in my basement was so horrible.
The humungous price tag is well over $12000. With that price tag I have no other choice but to be financed in order to make monthly payments. When going through the process, the salesman will let you know that you can cancel your contract within 3 days, they don't tell you what will happen if you need to cancel outside of that range. A few weeks later I was contacted with a start date for the project.
It has been scheduled for mid August. Now, it is the beginning of July, life has happened and I have had some unexpected expenses come up that need to be dealt with immediately making the monthly payments unrealistic. I called EverDry to cancel. They sent the same salesman out to my house to "sign cancellation papers".
When he arrived, he said that the situation made him very uncomfortable and that I should contact the owner. The next day I called EverDry again and was directed to the finance manager. She told me that I would have to pay 33% of the cost of the project ($4000+) to cancel the services! This was not reviewed with me when signing the contract initially, it is on the back of the portion that you sign and dummy me, was listening to the salesman talk when I should have been combing through this contract.
Apparently, the materials for the project have been bought a month and a half in advance for my specific project. I told her that this was deceiving, she told me that I would need to speak with the owner, and that she would have him call me. Several hours go by and no phone call. I call EverDry again and a different woman answers the phone.
I tell her that I have been directed to call the owner about my issue. She says that I can't talk to him and she can handle my issues. I told her that I have already spoken to a few different people and I keep getting told to speak with the owner. Still not allowing me to speak with the owner.
She starts to get extremely rude with me. I tell her that I feel that I have been deceived. I was not told about the 33% cancellation fee and she told me that I should have read the contract better. I tried to explain that I just want to talk this out with someone.
That I can't afford the payments. No one has been to my house to start the project, it's not scheduled for another month and a half, so why should I have to pay for services that I don't want?
I asked her if I should contact my attorney, and she told me that I could if I want but it won't change anything. So all in all, it looks like I will have to pay more than $4000 for literally NOTHING.
Preferred solution: I want to be released from my contract free of charge.
Fort Wayne, Indiana
Bad service
- - Called 3 times; promised a tech would change the pump under warranty.
- - Waited from 3:30 to 4:30; no one called or arrived.
Called 3 times have somebody come out change pump i have warrenty told me bave somebody out 3 30 waited 4 30 no body called then said dont have me in system dont waste your time do your pumps yourself!!!!
Fort Wayne, Indiana
Agree with the above!
- - Sales pitch is strong; follow-up service is poor.
- - No one returns calls; first available service is Oct 20.
- - Owner won't speak; equipment is cheap.
Totally agree! EverDry is great at the sales pitch and horrid at the follow-up service.
Can't get anyone to return your calls. Need a service call right now (since Aug 18) first available date Oct 20. What happens if I get a bunch of water in my basement in the next 2 months? Isn't 2 months excessive for a routine service request?
I've asked repeatedly to speak with the owner.
He won't do it. Their equipment (sump pumps, EZ Breathe) are all cheap low grade equipment that won't hold up and then it's not covered under their "warranty".
Fort Wayne, Indiana
Bad company
- - -Quoted $15,000 to fix the basement for 5 days.
- - -Proposed waterproofing on walls; no floor issue.
- - -Offer dropped 40% later; mason quoted $4,000.
Lucky for me I didn't buy into their sales gimmicks because I use to be in sales and spotted the scam immediately. First they said it would cost $15,000 to fix my basement, which I thought seemed far excessive for 5 days worth of work.
Then they told me they would need to waterproof the walls and the floor but the floor wasn't having any issues at all and if I removed the floor it would only save me $1,500. When I asked if they repainted the walls they said no they simply cover it with some sort of thick plastic sheet but would not patch the walls at all, and that plastic was extra. Then they would install 2 sump pumps even though I've never had any standing water anywhere in the basement. When I declined the offer about 3 days later they called back and offered the same repair for 40% less!
This really pissed me off because they should have offered their best price on the first visit, so now I knew for sure that $15,000 was WAY overpriced and they would still be making a great profit at $9,000 for a weeks worth of work.
But it gets better, I called a mason, and all he said was needed was waterproof cement to be spread onto the walls then painted with a waterproof paint, the cost...$4,000. Guess which route we went with?
No I didn't get ripped off, but felt I should tell this story to warn others BEFORE they sign up and do get ripped off.
I had the same thing happen to me too. I didn't get the product.
but I can tell you that this company had called me every so often over the last couple years. I almost think someone came out 2 years ago possibly a more honest guy from the same company or maybe someone from a different company. not sure. but I am guessing they got my name and number from a local festival.
anyway, 2 years ago, and I am pretty sure it was a waterproofing guy, he asked me what signs there was, I said none. he went in the basement, looked around quickly and said he didn't really need to be there, but just to say he was there so that they knew he was there. He did say they wasted his time sending them out to my house if I told them I didn't see anything. this time however, for sure, a guy came out.
I only did this because it was a free inspection. I go down in the basement a few times a weekt o run for 30-60 minutes on the treadmill. I have never noticed anything that made me concerned about anything. I have never seen water on the floor.
ever. so this guy comes and I tell him that. he told me he is only an inspector and not a salesman. and in fact, if there was some things I can do myself instead of having them come out, he would even tell me how to do it, tell me what materials to buy and tell me how I can do it if it saves me money.
this guy is clearly slick/sly is he not? so than he goes around telling me and showing me all these signs, and keeps making sure to get me to agree doing stuff on the outside is far better than the inside. he than shows me things and even asks where I thin I am on a scale. I was between 1 and 2 based on the things he told me to look for and I do have an engineering degree and ver detailed in what I look at.
he said, no no, it is like a 3-4 level and said I have problems at all three levels. he kept telling me how spiders are a sign of moisture. of course 80 percent of my walls are covered with paneling that my father did for the house 30 years ago. then he was trying to scare me into thinking there could be mold in the insulation .
he used some moisture meter, didn't really explain how it worked, and made the numbers sound high. again, not one iota of water ever coming into the basement . in fact earlier in May we had 7 inches of rain in 2 weeks. and there was no water in my basement on the floor.
I would tend to think I am probably ok. was there cracks. a couple here and there. but very minor looking.
he than said he was going to have to leave in 25 minutes as he was going to anohether house. told me the reason was they were on stand by and going to negotiate something with them. then 3 mintues later , after having shown me 3 extordinarily high pricing options, he said, "oh you know what? looks like that house I was going to go to, so I will offer it to you if you do it today.
I can knock $3000 off if you are willing to stand by and be available if someone cancels oh btw, he slipped up and said something about how his boss was concerned that 2 of his sales had people that were not ready so he himself came up with this program. ah ha. he IS a salesmen than , he just admitted it. same guy who came in at the beginning saying he was not a salesman, only an inspector.
also took pictures. one of the outside showed tar on the outside that as almost gone. so yesterday in daylight I went around the house. there was one very minor spot like that, the rest of the house looked solid.
by the way, I work with a long time appraiser who knows a lot of stuff. listen to this. if you have a house of 40 years old like mine for example, and you don't see water on floors or anything like that, well, all old houses will eventually get some moisture, and cracks but unless there is something clearly obvious , it is not necessary to get a system like that. sure the sytem looked amazing, but I don't have the money, not even for montly payments, and I sure as heck don't like the idea of moving everything in my basement 5 feet and having a mess.
forget it.
than of course, the company has called me 3-5 times a day since last week. I never pick up the hone though.
Resolved: Everdry Watterproofing of Fort Wayne Are Dishonest
- - Door-to-door salesman pressured us for hours.
- - We were billed $3,795 for services and/or supplies that never happened.
- - Do not sign or let them in.
Our experience with Everdry started back in late July when a door to door salesperson came to our house wondering if we wanted someone to inspect our foundation for free with no strings attached. This guy, Stuart Mutzfeld, came out and inspected our foundation then proceeded to hard sell us for 4 hrs.
on their line of waterproofing product. I did not have a job at the time and we were not sure if we would be able to afford there services, so we asked for some time to think about it. They had a form that they told us would hold the price they offered us but would not bind us to any services for 3 days. 2 days later we decided we did not want the service and declined it.
Stuart came back to our house under the guise of needing to be there in person to cancel the deal and when he showed up he had another salesperson with him and they proceeded to hard sell us again. Again we thought about it for a day and called the next day and declined the service. We thought this was the end of it. A couple of months later a sales man called from Everdry to try to rejoin but I declined and told him we did not feel comfortable with there hard selling tactics, he did not even mention they still had us on some list to have the work done.
Time passed again and in December they called us to tell us it was time to do the work, a little annoyed by this time we told them to please stop calling us and take us off any list they may have. A few days later we got a bill for $3,795 for services and/or supplies that never happened.
I went in to talk to them and all they had to say were lies about what was said and the verbal deal their salesman offered us. If they come to your door do not let them in and by all means do not sign anything, even if they say it is safe and unbinding.
Do not use ''N''everdry. Your basement will not be fixed.
They cut corners, are inept, incompetent, negligent, and they lie. They have went out of business 3 or 4 times and start up again. How?..I do not know, but their work is horrible. I've been nearly 6 months dealing with them and my basement is just as wet as it was before they came to work on it.
Enough is enough. It's lawsuit time for me against Everdry. Or Neverdry I should say. My story is way to long to put here, but you can read what I filed with the Better Business Bureau about a week ago.
I ran out of characters and I had 4000 letters available to me.
DO NOT USE EVERDRY. PERIOD.
L.G.
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There's a huge pressure to sign immediately. $20000 Is a huge amount.
My basement isn't a tenth as bad as the inspector lead me to believe. I sent him on my way and getting many more opinions and estimates.
Their contract is not legally binding . I had an contract lawyer review mine .
She said it would never be binding in court . Yes Everdry Waterproof ing is a scam operation .
It is actually owned by 2 felons . They just use the name to hide behind .
They tried telling us that another company was owned by scam artists. These guys have been to our house pressuring us every month even though we wanted to cancel.
What lawyer can you recommend?
What lawyer do you recommend in Indiana ? Anyone want to start a class action suit ???