Event Cinemas
Event Cinemas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Event Cinemas has a 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Multiple Event Cinemas reviews warn about online order problems and lack of communication.
- High price level noted; consider checking local gift card availability at cinemas.
Negative Feedback / Risk Areas
- Repeated customer complaints about dirty cinemas and rude staff.
- Issues with billing, refunds, and poor customer service response.
Positive Feedback
Reviewers say the venue could be nice if it were clean.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Event Cinemas has a 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Multiple Event Cinemas reviews warn about online order problems and lack of communication.
- High price level noted; consider checking local gift card availability at cinemas.
Negative Feedback / Risk Areas
- Repeated customer complaints about dirty cinemas and rude staff.
- Issues with billing, refunds, and poor customer service response.
Positive Feedback
Reviewers say the venue could be nice if it were clean.
Sydney, New South Wales
Still haven’t received order . I couldn’t buy them at the Cinema but was told I had to order online . Purchased 14 the Dec Express post $9 and still haven’t received them or have had no contact with
- Payment was processed quickly, but there was no follow-up.
- Gift cards aren't available directly from cinemas and there was no update on an order.
Maybe respond to your emails and manage your communication better about processing of orders . You took my money quick enough but that was the last I heard of you .
Maybe make your gift card available direct from your cinemas.
I received a parcel from the UK that was ordered the same day but still nothing from you . Not Happy
User's recommendation: Don’t bother ordering online no communication at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: DISGUSTED AND STILL IN SHOCK
- Dirty, littered cinema with a strong odor at Burwood Events Cinema.
- Rude staff; told customers to clean it up; refund and CCTV review requested.
Company fixed the issue and I have been provided with apology.
I am absolutely mortified that I have to write this and can't believe this was my experience at Burwood Events Cinema. I do not frequent cinemas, so when I do, it is a special experience as it is for a movie that I truly want to see. I booked V Class tickets for a 9:20 pm session on Wednesday, the 4th of September, to watch The Crow. Upon arrival, I purchased my drinks, and the young girl (tall) was already being so rude and disregarding towards me and my husband. I didn't react and dismissed it. I asked her, 'Which direction do we walk in for the cinema?' She rolled her eyes and pointed in the direction we should walk in.
My husband and I proceeded to walk to our designated seating area that we ordered and we could not believe what we saw. A mess that looked like it had not been cleaned in days - it stunk like rubbish. Popcorn was everywhere, drinks and rubbish scattered all over. I paid money for this! My husband went to speak to the same lady to ask if she could clean up the area. She walked down with the worst attitude and I said to her calmly, 'We can't sit here with this mess,' and what happened next, I am sure, will shock you - she told me, and I quote, 'Clean it yourself and don't take that tone with me.' My husband said to her calmly, 'She has no tone,' and then the huffing and puffing to clean the little mess began. I did not react as I did not want to upset other paying patrons. The smell of rubbish was disgusting and ruined the whole experience. If you have staff members that don't like their job and do not want to be there, then get rid of them - what are you paying them for?
I would like a formal response within 24 hours, and I would like to know how this individual will be reprimanded. I demand my money back for the disgusting service and conditions I was subjected to, and I implore you to look at CCTV footage of the state of the cinema when we arrived.
- It had the potential to be nice if it was clean
- Staff were so rude
- Dirty
- Disgusting
Preferred solution: Full refund
User's recommendation: DO NOT GO TO BURWOOD CINEMA
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