Evans Tire And Service Centers

I had one of the worst service experiences in my life at Evan Tires. On my way to a meeting, I blew a tire. I barely was able to drive to Evan Tires on 1569 First Ave San Diego CA. When I arrived, I was immediately told I needed to replace all 4 tires because my car is all-wheel drive. This is the first I've heard of this, after owning my car a couple of years. The attendant insisted and said they would not replace the tire, unless I got 4. Then he proceeded without using any tools to tell me my treads on all my tires were bad. I think they assumed I was desperate, and they could take advantage of me. I ended up needing to tow my car to Discount Tires. Discount explained the manufacturer may recommend 4 tires, but it's just a recommendation as a consumer it's my choice. I should never be forced into anything unless the tires are truly unsafe. They used a hand held tool and found my treads would be good for some time. They replaced my tire in 30 minutes, although they had a line as they felt so bad about my poor treatment at Evans. The whole experience was eye opening on how Evans Tires conducts business. I was patronized and disrespected because a poor performing tire shop wants some sales. As I waited for my tow over an hour on that lot. I saw 5-7 people doing nothing but twiddle thumbs and hangout. I knew I was at a very low performing location that lacked leadership.

User's recommendation: Never go to this tire shop.

I took my car in for 4 tires and alignment ($129) the guy called me to tell me that the car needed the lower control arms and gave me an estimate of $1,200 extra for the work, I declined the work and asked if we should hold off on the alignment, and he said no, "it needs to be done, so the steering wheel is straight" and said that when I took it back for the work he would align it at no charge. Well, I was not going to take the car back to them for that much, so I asked if I had the work done somewhere else if they would still align it, and he said "no". So here I am with 4 new tires, charged for an alignment that I did not have to have done since the car needed work that would require an alignment.