Evans Halshaw

I contacted Evans Halshaw because when I went to use the spare key for the first time it didnt work. The service department didnt answer the phone it just rang and rang even after several attempts so I managed to get through to the salesman who sold me the car who said he would pass the message on..They didnt bother to get back to me so I asked to speak to the manager who apparently was in a meeting but I was told he would call me back later that day,that was 10 days ago and I am still waiting even after contacting them again to ask why he didnt call me back.

I have tried there head office but they didnt get back to me I have even left a message with the owner of the company but he didnt bother either.

I eventually got through to the service department who said they dont have the equipment to help me and also the 3 months warranty had expired but when I said that the key could of never work when the car was sold to me the person on the phone put the phone down on me. I changed my car every 3 years but this was the first time Ive used Evans and it will be the last they are by far the worst company Ive ever used and I would warn people to keep well away from them.

I live alone, lead an extremely busy life and rely heavily on my car, for that reason I try to buy from reputable trustworthy dealers

I bought this car in December 2022. A few months later the filter on the car failed leaving me with a discounted bill of over £300 which I felt was unfair as the car had only done 40000 miles.

However I was informed by experts that it was how the car had been driven prior to me buying it that had caused the problem.

Yesterday I came from working in Dunfermline to pick up my dog and go to vet in Bonnybridge before heading back to work, however I was only home 15 minutes when I found a man putting a clamp on my car as he claimed i wasnt the registered owner. When I objected that I hadnt received notification I was advised to take it up with the dealership.

I had them to get my sister to come over from Newlands to take me to vets and also had to call my work to tell them I couldnt come back in until this had been sorted out. I was supposed to be working till 8 last night and didnt get back to office at 5.30, I also lost another two hours this morning.

On top of this I was charged £25 for a V5, £100 to remove the clamp and I put £30 of petrol in my sisters car.

The sales manager finally agreed to pay back £125, after claiming it was my fault. He has refused to cover my lost wages or my sisters petrol costs

I will never use this dealership again as their attitude and attention to details is shocking.

My car was clamped as it wasnt taxed, I didnt get reminder as car hadnt been registered to me. I had to take evening and following morning off work as this happened at 4.30pm and I couldnt get to post office in time.

Sales Manager at Cumbernauld road branch was very off hand eventually agreeing to cover the cost of the £100 fine I had to pay plus £25 for a new V5.

He didnt think he should have to pay anything towards loss of wages or inconvenience, but after a week £205 was paid into my bank.

I would not recommend this branch as Ive had two major issues that Ive had to fight to get sorted. The first one costing me over £300 and now this, its not what I expected from this company as my friend (who used to work for them) recommended them, but as she worked in Edinburgh and left the company three years ago I can only assume this was not the experience she expected me to have

I am too busy and rely on my car too much to have unsupporting sales staff, they are quick to take your money