Karen C Oks

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Verified Reviewer

Hair dryer, caught on fire

Eva NYC - Hair dryer, caught on fire
My hairdryer caught on fire this morning !!!and I would like a new one it blew my circuit breaker.!!!
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Preferred solution: A replacement

1 comment
Guest

Mine did too!!!

Carmela T Hxn

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Verified Reviewer
| map-marker East Northport, New York

Dryer sparked across room

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Updated by user Mar 13, 2023

Was using dryer and it smelled than a giant spark nearly hitting my face came out of it

Original review Mar 13, 2023
Was using dryer it smelled for a second and sparked across room almost hit me. I would like a mailing label so I can send it back so you see what it does.
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User's recommendation: Don’t buy that product

Charl C

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Verified Reviewer

Damaged items

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I received my products damaged 14 days ago and sent 5 emails . Unable to call because line is always busy. No response to my emails. Sixty dollars of product wanted due to poor packing to ship. Product is amazing, horrible business standards.
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Preferred solution: Full refund

User's recommendation: Don't buy directly from company, purchase products from Sally's

Charl C

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Verified Reviewer

Damaged items

I order an assortment of products. They were not properly packaged for shipment. I received them damaged and I sent an email with pictures of damages. It is now over two weeks, I have sent 9 emails with no response. I have tried to call but line is always busy.
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Do not buy directly from this company. If you like their products purchase from Sally's Beauty who have great customer service

1 comment
Guest

I’m having the same issue with no response. My packaged was horrible, 5 bottle in a loose, plastic mailer.

The pump on my shampoo will not work, I have to take the lid off to use. The primer spray doesn’t work properly. Huge dents all over each bottle but one. The fragrance box was completely smashed.

I couldn’t give it as a gift if I wanted to because it all looked used and abused. Still no word from EVA NYC, so thought I’d look around the internet and see if others had the same experience.

Kelli J Wgs
map-marker Detroit, Michigan

Faulty straightner

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This straightner turns off and then wont turn on. Spent 80 dollars on it but since I dont have receipt Im stuck with a bad product.
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Loss:
$79

Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy this

Resolved
Kellerbee

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Verified Buyer
|

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Verified Reviewer
| map-marker Atlanta, Georgia

Resolved: Can't open product

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Eva NYC - Can't open product
Eva NYC - Can't open product - Image 2
Updated by user Aug 17, 2021

Company fixed the issue and I have been provided with product replacement. They mailed new pumps for the products. They work great !.

Original review Jul 17, 2021
Called and spoke to someone who suggested that I try something, but it didn't work. I received info on where to send pic of both cans to get replacement pumps. I could return them to the store, but it's sometimes difficult to get around due to an accident I had 5 months ago and broke both my legs and right arm. Thank God for technology, I have plates and pins. Hopefully, it won't take long to get replacement pumps.
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User's recommendation: Get a store associate to open for you before you leave the store.

Cloey Jjl

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Verified Reviewer

Had to FIGHT for a product I PAID for.

I bought a blow dryer with a 65% discount code.. almost 2 weeks past by..NOTHING. I ended up having to email them CONSTANTLY and bombard them with facebook comments in order to get a response! When I did, she told me how she didnt have my order # and asked me for one! I sent her my order info, she now told me I was not on FILE. She then asked me to forward her the order confirmation email I received initially. I did..and they did not get back to me for another week... then heres my video explaining my experience -->> http://youtu.be/HqDDWcc4miE <-- link to the video explaining.
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Corneluis Eik
map-marker Rosemont, Illinois

Unexistant Tourmaline Flat Iron

I attended the Transworld Jewelry Accesory and Fashion show in Rosemont. While at the show I came across a booth selling what they claimed were Eva-NYC "tourmaline" flat irons. The reps at the booth try the flat iron on your hair. When I got it home I opened the box my flat iron was scratched. the person that sold it to me said it was tourmaline all the way through. I could clearly see that it was iron under the coating. I tried to return it the next day as these showes only set up for the weekend and then are gone. They refused to give me my money back they tried to give me another iron. They said it must have been an error. I have the iron they gave me now and its CLEARLY not the same iron they use to demo the product. When they demo the iron in the booth the plates of the iron stick together and The rep told me that it was due to the tourmaline also that that is why the hair steams because this type of flat iron cleans your hair as you use it! In addition they claimed life time warranty and the form inside the box states one year warranty. I took that flat iron home they gave me and it is clearly not the same flat iron. They BLATANTLY lie to get you yo buy there pruduct. They even showed me and others a piece of tourmaline of which the iron is supposedly made. I contacted Eva NYC and they told me they don't even make a Tourmaline flat iron!!!!They are connig people!!!
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Loss:
$120
Anonymous
map-marker Toronto, Ontario

EVA Hair straightening iron

A year ago I bought an EVA Straigtening Iron and just started using it 5 months ago. Now, it's burning my hair and I'm pretty disappointed. When I let the company know, they asked me to send them a money order of $30 plus $25 shipping to and from their office. Why would I do that when: a) I am upset about the iron and don't want you making so much as a penny more from me, and; b) I can use that money toward another iron that is actually of good quality. DO NOT buy EVA straightening products because they are cheap and so is the company owner.
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